Customer Ratings & Reviews
- Model:
- GA02308-US
- SKU:
- 6450822
Rating by feature
- Value
Rating 4.7 out of 5 stars
- Quality
Rating 4.7 out of 5 stars
- Ease of Use
Rating 4.6 out of 5 stars
Customers are saying
Customers often highlight the product's ease of use, good sound quality, and convenient screen size. Many also appreciate the effective Google Assistant, its reasonable price, and useful sleep tracking, along with its excellent smart home integration. However, some customers note the absence of a camera. Additionally, concerns are raised about the interface being sluggish and the overall response time being slow.
This summary was generated by AI based on customer reviews.
Delivery sucks!
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.If I could give 0 stars I would. I purchased this partly with a reward card. Should have been delivered the day after. Got a message the day after that shipment was delayed. The next day after that new message arrived that the item was out for delivery. Next message said item was returned to store. Never got my rewards back, and neither the item. Called customer service, and they didn’t help out either. If you’re able to pick up, do that instead. Would never choose to get items delivered again.
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hi there, JimtonyG. We're sorry to hear you ran into this issue with your order of the Nest Nest Hub (2nd gen). We recommend that you reach out to BestBuy so they can address this issue for you. If you need any technical help in the future, please don't hesitate to contact us on our Google Nest Help page here: https://support.google.com/googlenest/gethelp
Love this
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My grandson loves this device google reads story’s to him and plays game very interactive with and he is 3 years old I wish the speaker was better but all in all I love it
I would recommend this to a friendGood idea but fragile
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The screen is too fragile. I opened the box and the screen was cracked already. There should also be an option on google assistant for the assitant on your phone to auto disable when using the assistant on the hub.
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hi momoffour, thanks for reaching out. We´re sorry to hear that the screen for your Nest Hub (2nd Gen) got cracked. We recommend contacting Best Buy for further help with the cracked screen issue.
If you’re near your Nest Hub and mobile phone, only Nest Hub should respond to "Hey Google." Both devices may wake up, but your phone should go back to sleep. To ensure this works for you, we recommend checking the following:
- Update your Google app version. On your phone, open the Google app Search Icon.
At the bottom right of the Home screen, tap More and then Settings and then About. Look for the version number at the top. If your version is below 6.5, go to the Google app page, then tap Update.
- Add the same account to both Nest Hub and your mobile phone. If the phone that responds isn't yours, then these steps won’t fix the issue. If you have multiple Google Accounts, add the account you used to set up Google Home to your phone.
If the you still encounter the same issue even after following these recommended steps, please consider contacting our support team and we´ll do our best to help you with your support needs here: https://support.google.com/googlenest/gethelp
Google Nest Hub
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It's okay, kinda laggy but does what it's supposed to
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hi darnold17, thanks for bringing this issue to our attention. We´re sorry to hear that you are experiencing performance issues with Nest Hub (2nd Gen).
Resetting Nest Hub may be helpful with the issue. A factory reset will reset your Nest Hub to its default factory settings. To reset, check on the back of Nest Hub, press and hold both volume buttons together for about 10 seconds. Your Nest Hub will let you know that it's resetting.
If you still experience the same issue even after resetting Nest Hub, we recommend reaching out to our support team for further troubleshooting and isolation. You may contact us here: https://support.google.com/googlenest/gethelp
Awesome
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love this device. This was my upgrade from the mini and it’s just as awesome. Only thing I notice is I believe the mini speaker was better quality.
I would recommend this to a friendGoogle Nest
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It is one of the best device we use at our home .It has accuracy to listen to our voice. We us the features mostly for our smart locks and door bell.
I would recommend this to a friendPlease move on...
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Google simple needs to give it up. Their software is beyond frustrating and simply does not make sense. This device is not designed to work on a corporate wifi. Really?
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hi there TechGuy, thanks for your feedback. We're sorry to hear about your frustrating experience with the Google Home app. Unfortunately, enterprise networks and corporate networks in businesses such as 802.1x/RADIUS networks are not compatible with Nest products, including Nest Hub (2nd Gen). We're always searching for ways to keep improving our products and services, and we'll certainly pass along this information to our product team. Please do not hesitate to reach out to our support team for any other questions or support needs with your Nest Hub (2nd Gen) by visiting us at the Google Nest help page here: https://support.google.com/googlenest/gethelp
Google smart display
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review. the Google smart display is a must buy if you are looking to upgrade your collection and have a hub. Google assistant is built in in the best UI in the market. The only issue is spotty Internet connectivity in some cases.
I would recommend this to a friendBrand response from Nest Support
Posted .Hi there MrYoBuyer, it’s great to have your feedback on Nest Hub (2nd gen). We’re glad that you find its Google Assistant the best UI in the market, and we’re sorry to hear of your issue with spotty connectivity in some cases.
A range issue or wireless interference can affect the performance of your display. Sometimes it may pass the connection test during setup, but will struggle to stay connected if it’s just a bit too far away. If you're experiencing a spotty connection or weak signal, we recommend checking your Wi-Fi network to see if your bandwidth is congested. This may happen if you have too many devices connected on the same bandwidth or if your network package is not enough to handle the data traffic on the network. Removing other connected devices to your Wi-Fi may relieve network congestion. If your doorbell is mounted too far from your Wi-Fi router, you may need to extend your Wi-Fi network’s range using an extender, boosters or additional Wi-Fi access points.
If you want to consider reaching out to us for additional support or guidance, please contact us anytime at: https://support.google.com/googlenest/gethelp
Great addition to the Google Universe
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Thisnis what I needed to seey Nest doorbell and control my automation. Works much better than Alexa, never misses a command, Alexa eas hit or miss.
I would recommend this to a friendWorks amazing
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very compatible with all of my parent’s smart home accesories, and they love to be able to use the screen for music, controls, and what have you
I would recommend this to a friendIt's okay! Features are fantastic
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It disconnects from wifi a lot! I reset the device but issuevstill occurs. It's a beautiful device other than that.
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hi Jason. We appreciate you sharing your Nest Hub experience, and it's our pleasure to help you enjoy all the features of your device and ensure your satisfaction. Please contact us through the following link: https://support.google.com/googlenest/gethelp?sjid=278689588372053592-NA
Doesn’t work
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Malfunctioned really quickly. I did not know why it did just stopped working.
No, I would not recommend this to a friendBrand response from Google Nest Support
Posted .Hello EvanC, we're sorry to hear that your Nest Hub (2nd gen) isn't working as expected. To help us troubleshoot, please provide more information by contacting us here: https://support.google.com/googlenest/gethelp
Even controls our Nest thermostat
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Happily surprised by its ability to automatically connect with other devices. Wife uses it to ask for recipes all of which have been great!
I would recommend this to a friendGoogle Assistance
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great. But it will be better with a bigger screen.
I would recommend this to a friendBrand response from Nest Support
Posted .Hi there, we´re glad you liked Nest Hub (2nd Gen). We value your feedback and we´ll definitely take note of it. Our product team would love your suggestion since we´re always searching for ways to improve our products and services. If you have any other concerns you would like us to address, please feel free to contact our support team here: https://support.google.com/googlenest/gethelp
GoogleDeviceLover
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is a great device. I have a 4 out 5 bc I am unsure how to pair to my tvs to turn on and off. Also the voice control needs turned off if you have the mini hub bc at moments both will not work when speaking to one even if they are in different rooms
I would recommend this to a friendGoogle nest hub
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is a great product. I love that I can display a slide show of pictures, set an alarm, and get daily reminders just by saying hey google
I would recommend this to a friend- Cons mentioned:Responsiveness
Ok but not great
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is ok but not great. It lacks video camera. Also 5 out of 10 times it says "their is a glitch , please try after few seconds" . This is really irritating. Alexa is faar good in responsiveness.
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hi Rohit, thank you for posting your review on your Nest Hub(2nd gen). We're sorry for the irritating experience you had with the error message you're receiving. We'd like to get more details about the issue so we can help find the cause and assist you with troubleshooting tips that may improve your experience. Please reach out to our support team on our Google Help page here: https://support.google.com/googlenest/gethelp
Nest Hub has done it again!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This Nest Hub is another Christmas gift for my daughter.. and I know that she loves it. This is her 3rd from me.. and I also have three!
I would recommend this to a friendGood media addition to the family
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is a good addition to the family. I can manage calendars, reminders, and watch Netflix and YouTube. The only thing keeping me from giving it 5 stars is the limited apps on this. It’s not like a tablet so you only get what is loaded in this.
I would recommend this to a friendBrand response from Nest Support
Posted .Hi Deszz, we truly appreciate your feedback on Nest Hub (2nd gen). We’re glad that you’re getting the most out of its features, but are sorry to hear that you find it with limited apps only. Having the ability to side load apps can be a great addition to its functionality, and we’ll certainly pass this information along to our appropriate team as we’re always looking for ways to improve our products and services.
We care about your experience, and we’re always here to help. For question, concerns, or anything you want to share, simply visit us anytime at: https://support.google.com/googlenest/gethelp
Refused to listen to voice commands after 2 months
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Im very disappointed. Coming from Alexa I found the Google Display to be vastly superior in every aspect. However, over the past week, it has stopped being able to listen to any voice commands. Saying there was either "a glitch" and to try again later or that an error occured. I have tried everything I could think of to fix it to no avail. From leaving it unplugged all night to factory resetting the device. Overall, I cant seem to find a home assistant that works for me and the Google Display is no exception.
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hi there, Ymir. We appreciate your feedback, and we’re sorry to hear that your experience with the Nest Hub (2nd gen) has been less than ideal.
A range issue or wireless interference can affect the performance of your display. It can pass the connection test during setup, but will struggle to stay connected if it’s just a bit too far away. You may also check for objects such as mirrors and refrigerators between the camera and your router as these items could block the connection. Read Troubleshooting Wireless Interference here: https://support.google.com/googlenest/answer/9276282
We also recommend checking your Wi-Fi network to see if your bandwidth is congested, which can happen if you have too many devices connected on the same bandwidth or if your network package is not enough to handle the data traffic on the network. Removing other connected devices to your Wi-Fi may relieve network congestion. If your display is mounted too far from your Wi-Fi router, you may need to extend your Wi-Fi network’s range using an extender, boosters or additional Wi-Fi access points.
For additional assistance, you can contact us through our support channels here: https://support.google.com/googlenest/gethelp