Customer Ratings & Reviews
- Model:
- GA02308-US
- SKU:
- 6450822
Rating by feature
- Value
Rating 4.7 out of 5 stars
- Quality
Rating 4.7 out of 5 stars
- Ease of Use
Rating 4.6 out of 5 stars
Customers are saying
Customers appreciate the Nest Hub 2nd Gen for its ease of use, sound quality, and ideal screen size, especially for bedside use. The Google Assistant integration, reasonable price, and sleep tracking capabilities are also well-received. However, some customers have noted the absence of a camera and occasional sluggishness in responsiveness. Additionally, a few users mentioned compatibility issues with certain devices.
This summary was generated by AI based on customer reviews.
nice
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.can be a bit glitchy sometimes but is better then amazon alexas
I would recommend this to a friendBrand response from Nest Support
Posted .Hi there, thank you for choosing Nest Hub (2nd gen). We're sorry to hear that you're experiencing some glitches with the device. We'd like to know more details about the issue so we can help identify the cause and provide you with troubleshooting steps that may improve the performance of the device. Please reach out to our team of dedicated specialists on our Google Nest Help page for immediate support here: https://support.google.com/googlenest/gethelp
Ambers review
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I love it! Everything about it. Its has good volume
I would recommend this to a friendLuv the Google!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Awesome!!! And BB really does have lightning fast shipping,
I would recommend this to a friendHub
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I wish the screen was bigger. Other than that I am satisfied
I would recommend this to a friendBrand response from Nest Support
Posted .Hi Statham, thanks for posting your feedback on your Nest Hub(2nd gen) and we're sorry to hear that your experience didn't meet your expectations when it comes to the size of the screen. Rest assured that we'll relay this to the right team for improvements that we may have in the future. If you need further assistance or have additional questions regarding your Nest Hub, please don't hesitate to contact us on our Google Help page here: https://support.google.com/googlenest/gethelp
Best Google Assistant
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Much better than my Google Assistant mini with screen display.
I would recommend this to a friendnest
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.For someone that is not very computer savy, it is complicated. I had it all Set up with all my household items that I can turn on and off. By talking to the Google, it has deleted many things and now it has become difficult to reinstall.
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Thanks for posting a review, JuneH. We're sorry to hear about the issues you have with using the Nest Hub (2nd gen). We’d like to investigate and help improve your experience. We encourage you to contact us anytime at the following link so you can tell us more about your concerns, here: https://support.google.com/googlenest/gethelp
Good present
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this item for my dad for Christmas and he loves it!
I would recommend this to a friendNest hub
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It does the job. It is a little lag but overall my son loves it.
I would recommend this to a friendRecommended buy!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing product definitely enhances my quality of life!
I would recommend this to a friend- Pros mentioned:Google assistant
Great Additon to My Setup
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I already have some google home speakers int ge house, but i love this ine because it shows me info when i ask it questions and I love being able to swap out the faces.
I would recommend this to a friend Google Review
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.good product. ……………………………………………………..
I would recommend this to a friend- Pros mentioned:Screen size
Should have bought two!!!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This little powerhouse can do it all. I will be purchasing another for the kitchen. It is in my bedrooms now and I use it a lot more than I expected.
I would recommend this to a friend Didn’t get item
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Never got the item. Got lost in shipping so not sure if it was fed exs fault or Best Buy
I would recommend this to a friend- Cons mentioned:Responsiveness
Laggy Google Junk
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Idk how people can love this. Very slow. Very laggy, not responsive at all, overall its a cheap useless gadget. I have a few smart bulbs and outlets that currently I control with Sonos. I thought this will be an upgrade but nooo it is a huge downgrade. Gets confused how to play and where to play music. It can start playing music but cannot stop. These all works well wirh Sonos voice command but google made it. A useless display woth a cord which is slow and laggy. Returning this usless thing.
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hi, Botond! Thanks for your feedback. We're sorry to hear you're having connection issues with your Nest Hub and that it's not working as intended. This is not the type of experience we want you to have, and we're here to help. We suggest contacting our support team so we can assist you and check on your Nest Hub. We might need to perform some troubleshooting steps that may help resolve your concern. Reach out to us here anytime: https://support.google.com/googlenest/gethelp
Nice
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It’s a very good product I really enjoyed listen music
I would recommend this to a friendWaste of money
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I had great hopes for this device. I had been using the Google Home app on my phone and was wanting to expand my ability to control my home. I had hoped that with the presence sensing in the hub that it would open up new triggers. It does not. However, this is not the issue that brings the greatest regret. The device will not stay connected to WIFI. Period. I have reset it, moved it directly beside the router, etc. and it still will not stay connected. This makes the device an absolute waste of money, electricity, bandwidth and time. If you ask it to turn on the lights - "I'm having trouble connecting to the network" If you ask it to play YouTube - "I'm having trouble connecting to the network" Even just using it as an expensive photo frame is a letdown as it just continually has the connection error on the screen or a message to please try and set up the device again. If I had been able to return this item I would have but I missed my window of time to do so.
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hi there, MichaelS. Thanks for letting us know about your experience with the Nest Hub (2nd gen). We can imagine how much time and effort you’ve spent, and we regret the inconvenience these issues have caused you. We encourage you to contact us anytime so we can investigate whether these are caused by the device, network, or other environmental factors. You’ll find our specialists always ready to help you here: https://support.google.com/googlenest/gethelp
Incredibly frustrating
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This thing has a mind of it's own and doesn't do anything you ask it to. You can tell it to play something and watch the screen as it registers what you are saying. It will type out everything word for word, like when I say "play artist Haken" and then start playing some random song that has absolutely nothing to do with what I asked for and could not possibly mistaken for having a similar name. Also, it likes to give a 30 second lecture after every error message. If I speak above a whisper and ask it to add something to my shopping list, instead of just saying try again it says "can only share person information if I recognize your voice, try going to assistant settings and changing your voice match settings". It didn't matter that I've checked the settings or that I've heard the stupid message a thousand times, it still says it every time. I tried speaking to it in terms that it uses, but that didn't help either. For example, I named my TV "Sony" so it would have a unique identifier for Google. I said "play music on Sony" and it said "I don't recognize Sony, try saying your device name instead". But if I say "play music on TV" it says "okay, playing music from YouTube on Sony". There are no settings to limit how much it talks, or even to make the speaking volume softer than the media volume. If you listen to music at a high volume, it is going to scream in your ear if you ask it a question later. In general I would also say that the user interface is not very intuitive. The sound quality should isn't great, the mini speakers sound way better for half the price.
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hi there, JustinM. It’s unfortunate to hear about your experience with the Nest Hub (2nd gen) and its Google Assistant. This is not the ideal experience we want to share with you and we apologize for the inconvenience these issues have caused. We recommend contacting our support team so we can guide you with troubleshooting procedures accordingly, here: https://support.google.com/googlenest/gethelp
- Pros mentioned:Sound quality
Piece of garbage stick with Alexa devices
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.First of all you can only connect this device to Google home if you're using a non Google pixel phone. So apparently you need an iPhone or other non Google device to connect this which Google has confirmed and is absolutely insane. If you're able to get it connected to Google home none of the third party apps or connections work on the device you just open them and then it freezes and restarts. Spend the extra money on an Alexa device you won't regret it
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hi there thecocodoge, thanks for letting us know about the 3rd party integration issue you're having with Nest Hub (2nd Gen). We apologize for any inconvenience this experience may have caused you.
Nest Hub (2nd Gen) works exclusively with the Google Home app, which generally works with both Android and iOS mobile phones and tablet devices. However, for the best experience in setting up Nest Hub and integrating 3rd party apps or devices, we recommend checking if your current setup meets the following minimum requirements:
- Latest version of the Google Home app.
- Latest version of the Google app.
- A Google Account.
- A mobile phone or tablet having Android 8.0 or later version or iOS device having 14.0 or later version.
- Works with 2.4 GHz and 5 GHz Wi-Fi networks (a WPA-2 Enterprise network won't work).
- Ensure that Bluetooth is turned on.
- An Internet connection and secure wireless network.
Freezing and restarting issues with your 3rd party apps and Nest Hub (2nd Gen) may be related to a connectivity issue or limited bandwidth of your Internet connection. Removing some of your connected devices and trying out your 3rd party apps with Nest Hub (2nd Gen) may help verify this. Once you confirm the presence of congestion or a limited bandwidth for your connection, contacting your Internet service provider will be the best course of action.
We also recommend checking if the 3rd party app or device that you are using is fully compatible with your Nest Hub (2nd Gen). You can easily verify if your app is supported by entering the name of your app using this link: https://assistant.google.com/explore
If you need further help, you can always visit our support page and reach out to our support team using this link: https://support.google.com/googlenest/gethelp
- Pros mentioned:Sound quality
Works great.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Works great. My daughter loves that she can play and control her music in her room.
I would recommend this to a friend Not great
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Sound quality is bad. Always muddy even with the bass on minimum and treble on max. Always overrides Hey Google on my phone. Glad I got it half price.
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hi there, DonnieWads. Thanks for sharing your feedback on Nest Hub (2nd Gen). It's unfortunate to hear that the sound quality fell short of meeting your expectations. Your Nest Hub (2nd Gen) comes with a high quality full-range speaker that has a 1.7 in (43.5 mm) driver that lets you tweak both the treble and bass settings to your liking. It's quite easy and here's how you can change it:
- Make sure your mobile device or tablet is connected to the same Wi-Fi or linked to the same account as your Nest Hub.
- Open the Google Home app.
- Tap the device you want to adjust > and then Settings > and then Audio and then Equalizer.
- Adjust Bass and Treble level.
For additional help with any features on Nest Hub (2nd Gen), feel free to contact our support team here: https://support.google.com/googlenest/gethelp