Customer Ratings & Reviews
- Model:
- GA02308-US
- SKU:
- 6450822
Rating by feature
- Value
Rating 4.7 out of 5 stars
- Quality
Rating 4.7 out of 5 stars
- Ease of Use
Rating 4.6 out of 5 stars
Customers are saying
Customers appreciate the Nest Hub 2nd Gen for its ease of use, sound quality, and ideal screen size, especially for bedside use. The Google Assistant integration, reasonable price, and sleep tracking capabilities are also well-received. However, some customers have noted the absence of a camera and occasional sluggishness in responsiveness. Additionally, a few users mentioned compatibility issues with certain devices.
This summary was generated by AI based on customer reviews.
Not compatible for me.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Cannot get this thing to connect to our spectrum WiFi. Other google devices will but not this one. I wanted to love it but it’s just not working. I even YouTubed it and nothing.
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hi there, user409321. Thank you for posting your concern with your Nest Hub(2nd gen). We can see that you're having some difficulties connecting the device with your Wi-Fi network. We suggest checking the distance between the router, setup device, and Nest Hub. The recommended range among them is within 15 to 20 ft during setup. If you've tried this before or if the issue still persists, then we recommend reaching out to our team of specialists on our Google Help page for immediate support here: https://support.google.com/googlenest/gethelp
disappointed
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.disconnected from my home and stopped connecting to wifi after 1 year. I rebooted, uninstalled reinstalled and its junk.
No, I would not recommend this to a friendBrand response from Google Team
Posted .Hi jiddo, we appreciate your feedback and effort in trying to troubleshoot the issue. We’re sorry for the inconvenience caused by the connectivity issue of your Nest Hub.
Connectivity issues are sometimes related to different factors like Wi-Fi network congestion, distance of the device from the router, wireless interference with other Wi-Fi hotspots or devices nearby and outdated router firmware. If you’re willing, we suggest trying the steps below that might help:
- Be sure you use the provided power supply of your Nest Hub and make sure it is connected directly to a wall outlet.
- Try moving your Nest Hub near your router.
- Unplug your Router and Nest Hub from electrical wall outlets for 60 seconds, then test if the same issue occurs.
- Check for possible congestion in your network. Removing some of your connected devices may free up some bandwidth space.
- Make sure that the phone or tablet and Google Home app are all up to date.
- Turn off other connected devices to your Wi-Fi network to avoid congestion.
- If you have a dual-band router, try setting up your Nest Mini on either the 2.4GHz or 5GHz bands and see which band is more reliable.
- As a last resort, perform a factory data reset on your Nest Hub. See the step by step guide here: https://support.google.com/googlenest/answer/7073477
We care about your experience. For further assistance, please reach out to our support team using this link: https://support.google.com/googlenest/gethelp
Terrible voice recognition
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Absolutely horrible voice recognition, few features. Nice for recipies when cooking.
No, I would not recommend this to a friendBrand response from Nest Support
Posted ."Hello there, SincereReviewer. Thanks for leaving feedback, and we’re sorry to hear about your experience with the performance of your Nest Hub (2nd gen).
A range issue or wireless interference can affect the performance of your display. Sometimes it may pass the connection test during setup, but will struggle to stay connected if it’s just a bit too far away. You may also check for objects such as mirrors and refrigerators between the camera and your router as these items could block the connection. Read Troubleshooting Wireless Interference here: https://support.google.com/googlenest/answer/9276282
We also recommend checking your Wi-Fi network to see if your bandwidth is congested, which can happen if you have too many devices connected on the same bandwidth or if your network package is not enough to handle the data traffic on the network. Removing other connected devices to your Wi-Fi may relieve network congestion. If your display is mounted too far from your Wi-Fi router, you may need to extend your Wi-Fi network’s range using an extender, boosters or additional Wi-Fi access points.
For more help, you can contact us through our support channels found here: https://support.google.com/googlenest/gethelp
Screen burn
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Everyone of these I have owned ended in screen burn.
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hi there, Lilbilly. Thank you for reaching out and informing us about the issue you encountered with your Nest Hub (2nd Gen) displays. We apologize for any inconvenience caused and we genuinely care about your experience. We would like to learn more about the issue so that we can assist you with troubleshooting and provide the best possible help. Please speak to any of our support specialists by visiting this help link: https://support.google.com/googlenest/gethelp
Cannot read or display email
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased this thinking I could use it on my desktop while working to display emails and notifications so I don't have to grab my phone every two minutes but when I went to check my email, Google Assistant informed me that 'This device does not support this feature' . Really Google? A Google smart display with built in Google Assistant can't show or read email? For me anyway, this renders the device useless and it will be going back.
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hi Wayne, we appreciate your time sharing your thoughts about the Google Nest Hub (2nd Gen) device. As of now, the feature is yet to be supported but this feature would be a great addition to our devices. Our team is dedicated to the improvement of our products and its features and we value your feedback. We strongly suggest you submit feedback about this feature using your Google Nest Hub 2nd gen by saying, "Hey Google, submit feedback" then provide a brief description of the feature you wanted.
If you need more help, don't hesitate to get in touch with us by clicking the link below:
https://support.google.com/googlenest/gethelp