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Customer Ratings & Reviews

$99.99

Customer reviews

Rating 4.7 out of 5 stars with 5029 reviews

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Rating by feature

  • Value

    Rating 4.7 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.6 out of 5 stars

Pros mentioned filter

Cons mentioned filter

94%would recommend to a friend

Customers are saying

Customers appreciate the Nest Hub 2nd Gen for its ease of use, sound quality, and ideal screen size, especially for bedside use. The Google Assistant integration, reasonable price, and sleep tracking capabilities are also well-received. However, some customers have noted the absence of a camera and occasional sluggishness in responsiveness. Additionally, a few users mentioned compatibility issues with certain devices.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 52 Showing 1,021-1,040 of 5,029 reviews
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Good Smart Display

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Nest Hub 7” Smart Display with Google Assistant (2nd Gen) is perfect. I used it to replace my alarm clocks and placed one in my kitchen. It is simple to use and is very intuitive. It also has the ability to communicate with and control your smart switches and other devices.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great in the kitchen

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My wife loves this! we put it in the kitchen to listen to music and look up recipes and the sound quality is amazing!

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    The Most Useful Smart Display.

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is just a great Smart Display device. I bought this device for my office in the basement so that I can communicate with my wife while she is working at home upstairs. I can set up my work routines, reminders, play soothing music while working. I am just loving this device.

    I would recommend this to a friend
  • Pros mentioned:
    Google assistant

    Rated 5 out of 5 stars

    A Must Have in Every Google Home!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I absolutely love this device, I can't imagine not having one. If you like to cook or are active in the house and need hands free ability you can't beat this device. Love the way it works with all of my Google accessories.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great hub to control my lights ad my thermostat

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great value for the money. Am able to control the lights in my house and the thermostat by talking to Google. Also can watch videos and listen to music on the hub. I can also pull up video to see what is moving in my fron yard and backyard from my Nest outside cameras

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Google nest

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the look and the features, like photos and the "Hey google" feature to ask it anything

    I would recommend this to a friend
  • Pros mentioned:
    Screen size

    Rated 5 out of 5 stars

    like a small tv.

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    works great with my chromecast and samsung phone soo happy about that!! such a great purchase. like having a mini tv. lol deinetly recomend!

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Google

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I can see all my cameras through this thing. Plays music and answers my questions. Got a great deal at Best Buy.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Works great

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have been switching many home devices over slowly to be compatible with a smart home device for future use and recently made the choice to use Google home assistant. So far the nest hub device has been very useful to automate things such as making sure no one left the tv or lights on, or forgot to lock the doors. It is great for setting timers and checking the weather. It’s just ok at playing Pandora radio. there is no way to search through our type in a station you just have to keep asking Google until you get closer to what you want. With Spotify you can control what is playing on the hub through your Spotifyapp on your phone. The only real downside is that I wish it was a little more intuitive or user friendly, but overall and having never had another to compare it to, it’s a greatly useful product and works well. It is also surprisingly smaller than I had envisioned, fits well in my kitchen.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Awesome

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome product. Would recommend to anyone looking into it

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Google nest

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Product meets expectations. What I expected for the product.

    I would recommend this to a friend
  • Pros mentioned:
    Screen size

    Rated 5 out of 5 stars

    Great Size, Excellent Voice for Media

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great for viewing my streaming songs or my front door (via an Arlo doorbell). The voice recognition is excellent and I am just getting around to playing with the hand-motion gestures/commands. Having considered the new, larger screen, I like the smaller compact size for our living room.

    I would recommend this to a friend
  • Cons mentioned:
    Responsiveness

    Rated 4 out of 5 stars

    Occasional Errors.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Despite troubleshooting certain issues on YouTube, errors persist. It is sometimes completely non-responsive, at other times will give different answers on one device than another, and say "I don't know" when another device gives me the answer the first time.

    I would recommend this to a friend
    • Brand response from Nest Support
      Posted .

      Hello there, CIAKI. We’re sorry to hear that your experience with the features and performance of the Nest Hub (2nd gen) is below your satisfaction.

      A range issue or wireless interference can affect the performance of your display. Sometimes it may pass the connection test during setup, but will struggle to stay connected if it’s just a bit too far away. If your display is mounted too far from your Wi-Fi router, you may need to extend your Wi-Fi network’s range using an extender, boosters or additional Wi-Fi access points.

      Also, it may be helpful to retrain your Google Assistant to better recognize your voice. See the steps below on how to do this:
      - On your phone or tablet, open the Google Home app
      - At the top right, tap your Profile or initial and then Assistant settings and then Voice Match.
      - Tap Teach your Assistant your voice again and then Retrain.

      You’re more than welcome to contact us if more help is needed, here: https://support.google.com/googlenest/gethelp Nest

  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    I enjoy my Google Nest Hub

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love the google nest hub. I have it in my kitchen and i love being able to ask google questions while I cook or clean. Easy to set timers and play music throughout the house using other google products. There are many functions I need to learn yet but I’m very pleased with this purchase

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love our Google Hub!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    You can connect smart appliances to it and easy to search on it. We love it!

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Perfect companion and activity for young child

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased for my 5 year old. Loves to use for story time and to ask the for the local weather. Google is the go to for their everyday activities.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    A Great Addition!!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love our Google Home Hub! It sets right on the kitchen counter and keeps us up to date with the weather. Also will play music while I am cooking or just cleaning up. Sometimes we play games or ask for updated information or news. Very useful and entertaining!!

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    This is our second one.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is our 2nd Nest Hub. We bought it for the bedroom to replace an alarm clock and a CD player/radio. We're still learning what it can do, though. The other one is in the great room and is used mostly as a radio and to play music with Spotify.

    I would recommend this to a friend
  • Pros mentioned:
    Screen size

    Rated 5 out of 5 stars

    Great all around

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Having that extra screen to get you weather, view your security cameras or play your music is priceless. A nice feature is that the light dims when you turn out your lights.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great devices for the Google ecosystem!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    third one in our house. Never had any problems with the hardware. Sometimes the actual "hey google" "play song" type items act up, but that's more of a software thing. Got it while it was on sale. Wouldn't pay 100 for this size version.

    I would recommend this to a friend
    • Brand response from Nest Support
      Posted .

      Hi there, Erich. Thank you for choosing Nest Hub(2nd gen). We're glad to hear that you're having an awesome time with the device. We can see that you're experiencing some issues with the Google Assistant. We suggest that you retrain your device to better recognize your voice as this may help with voice control. We also suggest adjusting the Hotword sensitivity as it may also be helpful with the issue. You may follow the steps below to help improve your experience:

      Retrain Voice Match:
      - On your phone or tablet, open the Google Home app.
      - At the top right, tap your Profile picture or initial and then Assistant settings and then Voice Match.
      - Tap Teach your Assistant your voice again and then Retrain.

      Change Nest Hub's Hotword sensitivity:
      - Open your Google Home app.
      - Select your Nest Hub.
      - At the top right, tap the Settings (Gear) icon. - Then tap Audio.
      - Then tap "Hey Google" sensitivity and adjust the slider to make your Nest Hub more responsive to the Hotword.

      If the issue still persists or if you've tried these steps before, we recommend that you reach out to our support specialists and let us help find a better resolution for you. Please contact us on our Google Help page here: https://support.google.com/googlenest/gethelp Nest