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Customer Ratings & Reviews

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Customer reviews

Rating 4.7 out of 5 stars with 5084 reviews

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Rating by feature

  • Value

    Rating 4.7 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.6 out of 5 stars

94%
would recommend
to a friend

Customers are saying

Customers consistently note the Nest Hub 7” Smart Touchscreen Display with Google Assistant (2nd Gen) for its ease of use, good sound quality, and ideal screen size, especially for bedside use. The Google Assistant integration, reasonable price, sleep tracking, and smart home integration are also appreciated. However, some customers have expressed concerns over the lack of a camera and occasional sluggishness in responsiveness. Additionally, a few users have pointed out compatibility issues with certain devices.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 68 Showing 1,341-1,360 of 5,084 reviews
  • Rated 5 out of 5 stars

    Excellent buy

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Have it linked with google home cameras in and around my house. Looks great and has some great features and quality sound.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Will buy again!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I absolutely love this Hub! I really like how it helps me track my sleep so I can see each night how much sleep I get. Also, love the sunrise alarm. Wakes me right up. I need about 3 more for the whole house LOL

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Really good!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So easy and exactly what we were looking for. We have a nest system camera and nest thermostat and this connects all of our devices so easily together and able to view them. Also speaker quality is really good!

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Google Home devices have gone downhill

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It is slow, sometimes taking up to 30 seconds to respond. It has completely wild misinterpretations of requests. For example, I'll ask it "Turn off family room TV" and it will respond "Master Bedroom TV is not available". The worst is when I ask it to turn off an outlet I have labeled "Microwave" to child proof a microwave my 2 yo son can reach. I'll say "Turn on Microwave" and it responds with "turning on 7 lights" and proceeds to turn on every smart bulb in the house while most people are trying to sleep. Seriously, you have to annunciate to a ridiculous level, it takes too long to understand, and sometimes just does random stuff that is nothing close to the request. I feel like everything Google makes has just gone downhill the last 2 years. I'll deal with the google crap I have now until it's worth replacing it all with a better brand

    No, I would not recommend this to a friend
    • Brand response from Nest Support
      Posted .

      Hello there, JonG. We appreciate you sharing this with us and are sorry to learn that you're experiencing some difficulties with your Nest Hub(2nd gen). We suggest that you retrain your device to better recognize your voice as this may help with voice control. We also suggest adjusting the Hotword sensitivity as it may also be helpful with the issue. You may follow the steps below to help improve your experience:

      Retrain Voice Match:
      - On your phone or tablet, open the Google Home app.
      - At the top right, tap your Profile picture or initial and then Assistant settings and then Voice Match.
      - Tap Teach your Assistant your voice again and then Retrain.

      Change Nest Hub's Hotword sensitivity:
      - Open your Google Home app.
      - Select your Nest Hub.
      - At the top right, tap the Settings (Gear) icon. - Then tap Audio.
      - Then tap "Hey Google" sensitivity and adjust the slider to make your Nest Hub more responsive to the Hotword.

      If the issue still persists or if you've tried these steps before, we recommend that you reach out to our support specialists and let us help find a better resolution for you. Please contact us on our Google Help page here: https://support.google.com/googlenest/gethelp Nest

  • Rated 5 out of 5 stars

    Great

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We have this in the kitchen and it is great. You can ask it about traffic for your commute, it gives you the weather and you can play music.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good value

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got it on a deal. Sits next to my bed and I use it every day to control lights, TV, AC. It's nice sometimes to see it display old pictures and bring back memories.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    A nice addition to help you with daily living

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The aesthetics of the device is weird and the color scheme will attract every dust particle on earth. Other than that it is very convenient device. Works with your ring, plays music but sound is ok so don't expect a concert. you can program it for routine updates to assist with your daily schedule.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Google home

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The best divide Google is to easy use the sound is perfect

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Doubles as a Nest Cam

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Switched entire house to google from alexa. These are much better. They work quicker and the screen looks a lot better. This model doubles as a motion sensor or nest camera, so there is value there alone.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Smart Hub

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to use and has games you can play. My 3 year old Ives check it out. You can set up photos from your phone and double as a digital picture frame!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Google Nest Hub

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have 3 google nest hubs and 1 Max spread thru my home plus nest speakers. All devices are connected for complete playback of iheart radio, pandora, spotify, you tube and smart options on each device.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great buy

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love it I would have this in ever room or this and the dots that go with it

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great assistant

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I put it in the kitchen and it works as expected I can just google a recipe or play a youtube video while cooking.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Pretty good

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this. Play music or videos while I cook and can change videos thru my phone if needed.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Amazing Addition to Our Home

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This has been a great addition to our home. Its very easy to setup and use. Works like a charm and has been a very useful device.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Nest Hub

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent product, working properly. I am pleased with it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great product

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I use it every day to control all my google products. It also allows you to cast to it, do if i need some me some me time. I can cast to it and watch my shows in bed.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good and smart devicev

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good and smart device to have... Sound good, screen color is also good, but only thing I don't like is, this device is not portable , have to keep in plug power.

    I would recommend this to a friend
    • Brand response from Nest Support
      Posted .

      Hey there, Marksy! We're glad to hear that you're having an awesome experience with your Nest Hub (2nd gen). We appreciate you sharing your feedback with portability and have taken note of it. Our team of specialists are always here to help you explore what else the device can do to improve your overall experience. You can reach us anytime on our Google Nest Help page here: https://support.google.com/googlenest/gethelp Nest

  • Rated 5 out of 5 stars

    Great Home Assistant

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We love our Nest Hub! We slowly started replacing the small Google home speakers with them and love all the extra information it displays as well as transcribing broadcast messages on screen.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Improved sound/video quality over first gen

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great sound quality over the first generation model. Also when linked with other Google smart devices, it really makes a smart home simple for anyone to get up and running.

    I would recommend this to a friend