Customer Ratings & Reviews

Hi HariB. Thanks for sharing your comments about your Nest Hub Max. We want to ensure that you enjoy the most of your device. Visit this link to learn more about what you can do with it: https://support.google.com/googlenest/answer/7130274?hl=en&ref_topic=7195641&sjid=17141370826605544630-NC

Hello there. We appreciate your feedback and we're sorry to hear that your Nest Hub Max screen has failed after two years. We understand your frustration and disappointment with this experience. The Nest Hub Max typically comes with a one-year warranty. However, you can check your specific warranty details by referring to your purchase receipt and we recommend reaching out to our dedicated team of specialists on the Google Help Center here: https://support.google.com/googlenest/gethelp

Hi Breville, thanks for sharing a review about your experience with Nest Hub Max, and it's unfortunate to learn of your issue with the performance of its Google Assistant.

If your bedroom Nest display is having a hard time picking up your voice commands but the other Nest display works fine, there’s a possibility that the bedroom display is having trouble connecting with Google. We’d like to rule out the possibility of your Wi-Fi connection being the cause, and if you haven’t yet, we suggest the simple steps below:
- Unplug your Nest Hub and wait for 10 seconds, then plug it back in. Wait for the device to reboot, then try to ask the Assistant your question again.
- Reboot your modem and router.
- Try to switch between 2.4 GHZ and 5 GHz network to see which band is more reliable
- If there are nearby devices that may cause interference, such as microwave ovens, wireless speakers, baby monitors, Wi-Fi routers, try to move your display to a different room, or to move it closer to your router.

Also, Retraining your Nest display, to better recognize your voice, and adjusting the Hotword sensitivity may be helpful with the issue. You may follow the steps on these help articles:
- Check which devices are using Voice Match: https://support.google.com/googlenest/answer/7588195
- Adjust how sensitive Google Assistant is to “Hey Google: https://support.google.com/assistant/answer/9712065

We're always here for your support needs. Let us know at the following link if further assistance is required: https://support.google.com/googlenest/gethelp

Hi there, Brian. We’re sorry to hear that your experience with the Nest Hub Max is less than ideal. The Nest Nest Hub Max doesn’t offer direct or native integration with Amazon. Setup and controls are found in the Home app. We’ve taken note of your feedback as we’re constantly looking for ways to improve our products’ reliability, usability and use of various features.

For inquiries or if you have support concerns, feel free to contact us here: https://support.google.com/googlenest/gethelp

Hi Eric,

Thanks for sharing your experience with your Nest Hub Max. We're delighted that you like the streaming feature of your Nest Hub Max. This is despite of the little trouble you encountered with your Nest Hub Max.

We'd like to have a closer look at the issue and help you sort this out. Please reach out to our support team here: https://support.google.com/googlenest/gethelp

Hi DADA,

We appreciate your feedback. We're glad that you loved all the features of your Nest Hub Max. We do apologize for the frustrating experience trying to play your YouTube playlist. You may need to get the premium subscription to enable this feature.

Google Photos automatically attempts to select what it thinks are the best photos from your Live Albums and Recent Highlights. From your existing private and shared albums, Google Photos attempts to remove bad photos (blurry, poor exposure, low resolution, near duplicate) but will not otherwise curate the contents of your albums. You can completely turn off curation for private and shared albums when you change the “Personal photo curation” setting to “Live albums only.” No curation at all is done on your Favorites. Also, if photos in your private and shared albums don't appear and you expect them to, turn off curation for those albums. To do this, change the “Personal photo curation” setting to “Live albums only.”

We'd love to hear more about your experience with Nest Hub Max. Feel free to contact us at your convenience if you still have any questions or support needs by reaching out to us here: https://support.google.com/googlenest/gethelp

Hi there, Blindman. We appreciate your feedback, and we’re sorry to hear that you’re experiencing some difficulties with your Nest Hub Max.

Sometimes, your Nest Hub Max might not activate when you say “Hey Google” or “Ok Google,” particularly in a noisy environment. If this frequently happens, you can make it more sensitive to the hotword. If you haven't tried yet, we recommend retraining Nest Hub Max with your voice using the Voice Match feature to better recognize your voice commands:

Retrain Voice Match
- On your phone or tablet, open the Google Home app
- At the top right, tap your Profile picture or initial and then Assistant settings and then Voice Match.
- Tap Teach your Assistant your voice again and then Retrain.

Change Nest Hub’s hotword sensitivity
- Open your Google Home app
- Select your Nest Hub Max
- At the top right, tap the Settings (Gear) icon
- Then tap Audio.
- Then tap "Hey Google" sensitivity and adjust the slider to make your Nest Hub Max more responsive to the hotword.

For additional questions, feel free to reach out to our support team so that we can take a look at the issue and help improve your experience here: https://support.google.com/googlenest/gethelp

Hello there, Jordan. Thank you for sharing your concerns about your Nest Hub Max. We're sorry to learn that you're experiencing some difficulties with the smart functions of the device. It's important to us that we provide you with the best help possible and identify the cause of these issues you’re having. Please reach out to our dedicated team of specialists on our Google Help page for immediate support here: https://support.google.com/googlenest/gethelp