Customer Ratings & Reviews
- Model:
- GA00426-US
- SKU:
- 10202750
Rating by feature
- Value
Rating 4.5 out of 5 stars
- Quality
Rating 4.7 out of 5 stars
- Ease of Use
Rating 4.6 out of 5 stars
to a friend
Better alternatives available in this price range
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sound is lacking for how big unit is. Several bugs have been experienced as well l, between pauses while playing music to volume automatically lowering itself leading to unit having to be factory reset to fix every time. Customer service is terrible with long wait times and reps that will disconnect you mid conversation if they don’t want to troubleshoot
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hi there Formergeeksquademployee, thanks for sharing your views on Nest Hub Max. We're sorry for having fallen short of providing you with your support needs. We can only imagine how frustrating this experience may have been for you. If you're willing, we recommend contacting our support team once more. We may need to take a closer look at your device and understand what may be causing the issue. Your patience and cooperation is greatly appreciated and we will definitely look at how we can help you best, by simply reaching out to us here: https://support.google.com/googlenest/gethelp
Barely lasted a year
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.1 year and 1 week and it is dead. We tried another power cable and nothing. For thenprice it should have lasted a lot longer. I would not buy again.
No, I would not recommend this to a friendBrand response from Google Team
Posted .Hi there, Eric. We’re sorry to see your time with the Nest Hub Max may not have been the best — we get how frustrating this can be. We’d be happy to look into what may have happened and find you a solution. When you’re ready, reach out to us here: https://support.google.com/googlenest/gethelp?
Don't use this as much as I thought that I would
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I really wanted ro love this and was so excited when I bought it..just haven't uaed it as much as I thought that I would....maybe there will be some new updates to it..
No, I would not recommend this to a friendNice features
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I like the features, but even on sale, I feel it was pricey.
I would recommend this to a friendDecent
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Still trying to get a feel for it.. also trying to figure out how to connect to my sonos system, once I figure out I’ll give 5 stars
I would recommend this to a friendBrand response from Nest Support
Posted .Hi Dpounc, thanks for taking the time to share your feedback about Nest Hub Max. Your patronage and satisfaction are what drives us to keep working on improving our products and services. Our support team is always here to help. If you need assistance, feel free to contact our support team here: https://support.google.com/googlenest/gethelp
A much to do about nothing
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.As a matter of fact I plan on returning this item. It was a gift but there isn't enought uses for it. It barely connects and hasn't any highlights I can mention...it's useless to me.
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hello there, Sweetooth2006. Thanks for the feedback. We’re sorry to hear about your experience with the connectivity and features of the Nest Hub Max.
There are different ways to enjoy the display like viewing photos, streaming your compatible security camera, playing TV shows and movies, and more. You can visit this link to learn other things you can do with the Nest Hub Max: https://support.google.com/googlenest/answer/7130274
For optimal experience, you may want to check the placement of your Nest display as range issue or wireless interference can affect its performance. Sometimes it may pass the connection test during setup, but will struggle to stay connected if it’s just a bit too far away. If you're experiencing a spotty connection or weak signal, we recommend checking your Wi-Fi network to see if your bandwidth is congested. This may happen if you have too many devices connected on the same bandwidth or if your network package is not enough to handle the data traffic on the network. Removing other connected devices to your Wi-Fi may relieve network congestion. If your display is mounted too far from your Wi-Fi router, you may need to extend your Wi-Fi network’s range using an extender, boosters or additional Wi-Fi access points.
For more help, you may contact us through our support channels found here: https://support.google.com/googlenest/gethelp
Cool Item
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Overall, it is a good item. Only thing I don’t like is that you don’t have the option to play your preferred music player, you can only use what they have offered.
I would recommend this to a friendToo soon to tell
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not really fair to review now because Google had a huge outage and we are still recovering. Display is dim. I am trying the highest brightness settings.
I would recommend this to a friendGo Google
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It's great! I can connect everything byway of Google. Love it. Wish the speakers were a bit better but with time I am hoping they will not fail me.
I would recommend this to a friendEh
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not that useful. Not pulling me from using the phone, even in the kitchen.
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hey there, Adama. Thanks for giving us feedback on the Nest Hub Max. We’re sorry to hear you find its functionality and features below your expectations.
The Nest Hub Max with a built-in camera is designed to help your busy family stay in touch and on track. You can leave video messages and make video calls. Check in on home when you’re away with the built-in Nest Cam. Share reminders and to-dos. Everyone views their own calendar, commute, and more with just a glance. And enjoy Google Photos, YouTube TV, videos, and music on the 10-inch HD screen with stereo speakers. Learn more what you can do with the Nest display using this link: https://support.google.com/googlenest/answer/9334359
We’re hoping you can tell us more about your concerns so we can help improve your overall experience. You may visit us anytime through our contact channels here for guidance and assistance: https://support.google.com/googlenest/gethelp
Meh
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Google’s software seems to get worse over time somehow. It doesn’t understand things it used to
No, I would not recommend this to a friendBrand response from Google Nest Support
Posted .Hi SoCalAaron. If your Nest Hub Max is not understanding instructions or voice commands, we recommend you check out this article to troubleshoot. https://support.google.com/googlenest/answer/7212130?hl=; If you’re still having issues, you can get in touch with our support team. Tap here to get in touch. https://support.google.com/googlenest/gethelp?hl=en
Can't change language Google Assistant
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.You can't change the language unless you change the language of your phone language changes across all formats
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hi Norm, thanks for giving us your feedback about the Nest Hub Max, and we’re sorry to hear of your issue with changing the language that affects the language across all formats.
You can try adding a second language to Google Assistant. It’s easy to talk to Assistant when you’ve chosen more than one language. When you say "Hey Google" followed by a voice command, the Assistant will answer in the language you use after "Hey Google". If you add a second language to Google Assistant, it can recognize either of the languages you’ve chosen. Please note that Google Assistant can’t recognize more than one language in the same phrase. Before you change Google Assistant’s language, make sure your mobile device or tablet is connected to the same Wi-Fi network or linked to the same account as your speaker or display.
To add a second language to Assistant:
- On your mobile device, open the Google Home app Google Home app.
- At the top right, tap your account > Assistant settings > Languages > Add a language.
- Choose another language.
We’re taking your feedback seriously to work on improving our products and the services we offer. If there’s anything we can help you with, simply let us know by visiting us anytime here: https://support.google.com/googlenest/gethelp
Google play
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I am happy with the google play but I am not happy with the return policy. I had to buy three because I didn’t get my one package with two with one for my son and one for my daughter but it didn’t arrive in time for my daughter’s birthday so I had to buy a third one to send to her. Then I couldn’t get to Springfield to return the one in time because of car trouble so now I am stuck with an extra one. I won’t buy anything from Best Buy again.
No, I would not recommend this to a friendcan't view multiple nest cameras at once
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.you can't view multiple nest cameras at once even though someone here claimed you can -- you can't
No, I would not recommend this to a friendNot a fan, get an iPad instead
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Difficult to use and very limited. You’re much better off getting an iPad IF you’re not using the voice assistant. I got an iPad for the same price when it was on sale. Plus the Nest Hub has to be plugged in the entire time.
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hi there, Nick. We appreciate you for sharing your review on your Nest Hub Max. We're sorry to hear that your experience with the device was less than ideal. The Nest Hub Max is designed to work with thousands of smart home devices, including lights, thermostats, and locks. You can control these devices with your voice or from the Nest Hub Max's touchscreen. It can even look out for home when you’re away with the built-in Nest Cam. Check in for a live view. Get alerts if motion is detected.
For a less plugged-in option, you can look into the Google Pixel Tablet as an alternative. If you are in need of any assistance in the future, please don't hesitate to contact us on our Google Help page here: https://support.google.com/googlenest/gethelp
Mahendra
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very complicated to switch wifi if you take unit different house should pick up automatic rather ridiculous
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hi Mahendra, thanks for sending in your feedback. We're sorry to hear that you're experiencing some difficulties with connecting to a different Wi-Fi network on your Nest Hub Max. We'd like to know more details about your concern so we can help identify why it's difficult on your end, and help troubleshoot the issue for you. Please contact us on our Google Help page and let us help improve your experience. You can reach our help page here: https://support.google.com/googlenest/gethelp
Good when it works. Annoying when it doesn’t
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It requires improvement in interface. You can search video by voice but then if you ask to play first one. It would play song ‘first one’
No, I would not recommend this to a friendCamera doesnt work on the app
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This will be my third time factory resetting the garbage device which means losing all the footage. The nest products are a pain to setup and are complete trash all around. Dont waste your money.
No, I would not recommend this to a friendBrand response from Google Nest Support
Posted .Hi there, Kasey. We’re sorry to hear your experience with the Nest Hub Max wasn’t the best. We’d be happy to investigate further and get you a resolution. When you find a moment, we can be reached here: https://support.google.com/googlenest/gethelp?
So so
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Returned mine and got Alexa. Migrating emails from Nest to Google was a pain Spent 3 hrs on the phone with tech support. Alexa was a piece of cake.
No, I would not recommend this to a friendDigital photo screen
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It was cool to have at first but then that excitement died relatively sooner than expected.
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hi Buyer1, thanks for taking the time to share your feedback. We regret to hear that your experience with Nest Hub Max didn’t meet your expectations.
We value your feedback and your satisfaction is what drives us in improving our products and services. We’d like the opportunity to know more about your feedback, so we can help you and improve your experience. If you’re willing, please feel free to contact our support team. We’d be happy to assist you here: https://support.google.com/googlenest/gethelp