Customer Ratings & Reviews

This is a smart all time connected speaker with a dumb display. It would be nice to keep the time when power goes away. Also to have a choice to display time, or day or time and day maybe even contact at the same time. It would be nice to arrange according to your needs like an informatic hub on the home screen like a smart display without the need to touch it or talk to it.

Google was great, but as with many of their products - both application-based and hardware - they seem to have lost interest.

I purchased this to upgrade my Google home Max speaker, but returned it because the sound quality is not nearly as good.

Pretty digital picture frame. Offers little value outside of this if you aren't heavily invested in home automation.

Device is ok but the camera feature doesn’t work. We always have issues with it staying connected and the only way to fix it is to remove and add to my google account.

This was a good product. Not sure what happened. The screen randomly goes black while playing videos and the sound continues to play. I just This was okay when it started once a day but eventually went up to 3 times a day. I contacted Google and they eventually sent me a "new" one. Now the new one is doing it as well. Here we go again....

Do not buy this if you are replacing your Alexa. It struggles to handle the most basic tasks. No amount of retraining has enabled it to consistently recognize my voice. Accounts don’t cross, so only one person can add things to the grocery list. It just randomly disconnects from apps. Save your money.

I really love this device. Definitely a game changer and I highly encourage this purchase. Great home security camera and Comes with additional Google smart home features that other devices don't have yet.

The hub max worked pretty well for the first 8 months, now it will not stay connected to wifi. I know, the whole line of questions about distance to router, internet quality, etc... none of my other wifi dependant devices have any problems, just this hub max. Very disappointed for the price I paid for it. Will explore my options for returning or replacing as it was purchased through best buy.

My home is pretty heavily invested in the Google ecosystem (multiple Home devices, Android TV, Nest Thermostat and Protects), so I was definitely intrigued by the new larger Smart Display, I’m always looking to make my home smarter. The Nest Hub Max replaces the original (smaller) Home Hub in my kitchen. The obvious difference between the original Home Hub and the new Nest Hub Max is well, it’s bigger (7” vs 10”). The larger footprint definitely makes it feels more at home on a kitchen counter than its smaller sibling. With its larger size come better sound. While it is louder and crisper than the original, I still found it lacking, but it’s perfectly fine for videos or background music. The second difference is that this one features a camera. So why do you want (another) camera in your house? Well, maybe you don’t and if that is the case, there is a physical button on the back to turn off the camera (this will also turn off the mic, you can turn them off/on individually in the Home app). If you do choose to use the camera, it works great for video calls (it even tracks you around the room to keep you in frame), acts as a security camera, and offers facial recognition. The security camera aspect integrates with the Nest app and allows you to see a live view, set schedules, get notifications when it detects motion, view clips and more. It comes with a Nest Aware trial that you will need to pay for to use some of the features after it ends. If you want to strictly use the live view function, that can be done through the Google Home app with no subscription fee. A few other notes on using this as a security camera; there is no night vision and its fixed angle can be a bit awkward (under cabinet and ceiling views). If you choose to use the facial recognition feature, the Nest Hub Max will attempt to show you relevant info when it identifies you (like calendar appointments, recommended videos or music). Another bonus is that you can use hand controls to pause/play media. This is especially useful when a toddler is screaming and the Hub Max can’t hear you yelling to turn off “wheels on the bus.'' Speaking of the microphone, it’s adequate and typically hears me correctly 8 out of 10 times (depending on the volume of the screaming toddler). With all the “smarts” this thing has, my favorite feature is that it just works as a great digital photo frame. It integrates with your Google Photos account and can show all or just select albums. Since my photos backup and get sorted into albums automatically, often times a photo I took the same day will pop up on the screen. It also has a great ambient light sensor to match the room lighting so the images appear more true to print and not like you are looking at a bright display. If you are looking to add to or get into smart home technology, this is a great value as it combines a smart speaker, display and security camera in one well designed package that is easy enough for anyone to use.

Its great but the screen blanks out while playing video. Audio continues but has to be unplugged to get video back on.

I haven't messed with it too much. I use it mostly as an alarms. One expensive alarm lol

Works with google apps only. Many comments of how to link other apps, but they don’t work as they are supposed.

Some time it don’t understand. We need to talk in loud voice. And the biggest issue is, it automatically tells ‘ there is a glitch please try again later’ when after a successful command executed.

Product is decent. The echo show is a better option In my opinion. My camera stopped working

I have 3 google hubs at my house and they were all easy to setup. This google Hub max is junk. It couldn’t stay connected to the Wi-Fi to save its life and after 2 hours, multiple full resets, this is getting return. I would consider my self very tech savvy, so good luck with this thing if you aren’t.

Great kitchen display. Nice clear video calling. Could use some better mics and group calling feature.

It worked great at first. Really great sound out of the speaker. But after a couple of weeks, it now constantly disconnects from my WiFi. Looked on the message boards and numerous people have this problem. I would STAY FAR AWAY from this product until google announces a fix!!!!

Add whatsapp video call and will give five stars..

This smart home device is a joke. It broke in less than two years. Google can do nothing since the warranty period ended. Do not recommend. I was using it as a way hoto frame and music player occasionally, it has limited functionality and minimal lifespan. Google doesn’t value their customers and build products that will break once warranty is over.