Customer Ratings & Reviews
- Model:
- GA00426-US
- SKU:
- 10202750
Rating by feature
- Value
Rating 4.5 out of 5 stars
- Quality
Rating 4.7 out of 5 stars
- Ease of Use
Rating 4.6 out of 5 stars
to a friend
Don’t buy
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This smart home device is a joke. It broke in less than two years. Google can do nothing since the warranty period ended. Do not recommend. I was using it as a way hoto frame and music player occasionally, it has limited functionality and minimal lifespan. Google doesn’t value their customers and build products that will break once warranty is over.
No, I would not recommend this to a friendVery Lackluster - Not recommended
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very limited functionality. Not at all what we expected you should be able to do. It was also slow at responding, froze up numerous times and had to be force-rebooted.
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hello darocker1980, thanks for giving us feedback on Nest Hub Max, and we’re sorry to hear it fell short of your expectations. Nest Hub Max with a built-in camera which will help your busy family stay in touch and on track. Leave video messages and make video calls. Check in on home when you’re away with the built-in Nest Cam. Share reminders and to-dos. Everyone views their own calendar, commute, and more with just a glance. And enjoy Google Photos, YouTube TV, videos, and music on the 10-inch HD screen with stereo speakers. You can visit this link to learn more about other things you can do with the Nest Hub: https://support.google.com/googlenest/topic/7195269
Also, your Nest display could be having trouble connecting to Google, and you can try these simple steps below that may improve your experience:
- Check your Wi-Fi network for possible congestion. Relieving some of your connected devices may help free up some bandwidth space.
- Check the distance between the Nest display and your router. Ensure that it is within a line of sight from your router.
- Check for wireless interference with other Wi-Fi hotspots or appliances and devices nearby.
- Restart Nest display and router to refresh the connection.
- Reset your Nest display. On the back of Nest Hub, press and hold both volume buttons together for about 10 seconds. Your Nest Hub will let you know that it's resetting.
For any challenges, questions and concerns about the Nest display and its features, we have our specialists always ready to help you here: https://support.google.com/googlenest/gethelp
Nothing “max” about it
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is the most aggravating product you will ever own. When it actually hears you, there is about a 40% chance it will get your request correct. No calendar because who wants a display that shows them their daily plans?? Worst of all, the camera quit working after 7.5 months, so we’re heading to Best Buy for product support or a replacement (only because we can’t trade it in for something else). Do not buy this!! Save your money and bash your head against the wall a few times, you’ll get the same experience.
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hi there, GingyHendrix. We’re sorry to hear that your experience with the Nest Hub Max is less than ideal. We’d be happy to share this information with the right team for future improvements with our products and services. Meanwhile, it may be helpful to retrain your Google Assistant to better recognize your voice. See the steps below on how to do this:
- On your phone or tablet, open the Google Home app
- At the top right, tap your Profile or initial and then Assistant settings and then Voice Match.
- Tap Teach your Assistant your voice again and then Retrain.
If further assistance is needed, please reach out to our support team using this link: https://support.google.com/googlenest/gethelp
Connectivity is awesome
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This device single handly made all my bluetooth and google devices accessed in one area. Making my whole apartment controlled through one device. Awesome.
No, I would not recommend this to a friendGoogle you can do better
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I've got a Google home and love all my Google products, except the Nest Hub Max. This device needs to be constantly restarted due to multiple errors. The device rarely shows my cameras, yet I can hear sound. The apps like YouTube Tv constantly crash. This is a glorified smart speaker with lackluster features and applications that don't work. Very disappointed Google and even more disappointed that there are no future features to get excited about.
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hello there, GooglefanfromTX. It's unfortunate to hear that you're experiencing multiple errors with your Nest Hub Max. It's important to us that we provide you with the best help possible and identify the cause of these issues you’re having with your device. Please reach out to our dedicated team of specialists and have the firmware version of the device handy along with the software version of your Google Home app so we can better investigate your concern. You can contact us for immediate support on our Google Help page here: https://support.google.com/googlenest/gethelp
Great google hub
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.High quality LCD. Great add on to Nest cameras and doorbell. Good way to control smart devices in your home. Very reasonable price for what you get.
I would recommend this to a friendGreat item
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Its a great upgrade. Viewing streaming services by voice needs to improve. You can stream but you have to ask Google for a specific show. Unless I am doing it wrong, you cant just browse and pick a show.
I would recommend this to a friendBrand response from Nest Support
Posted .Hello LouisDeSanto, thanks for posting your review on your Nest Hub Max. We're glad to hear that you're having a great time with your device. Your feedback about the voice controls is appreciated. We suggest that you retrain your Nest Hub to better recognize your voice as this may help with voice control. You may follow the steps below to help improve your experience:
Retrain Voice Match:
- On your phone or tablet, open the Google Home app.
- At the top right, tap your Profile picture or initial and then Assistant settings and then Voice Match.
- Tap Teach your Assistant your voice again and then Retrain.
If the issue still persists or if you've done the steps before, please don't hesitate to contact us on our Google Help site and let us help you in finding a better resolution. You can reach our help page here: https://support.google.com/googlenest/gethelp
Don't work with Ring
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I figure if the Hub works with Ring as it saids on its specifications on Bestbuy website, it would work on Max.... Nope. There's no way you can even add Ring to Google home. Returning back to Bestbuy tomorrow.
I would recommend this to a friendHaven't used it yet
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Haven't used it yet, but I think I'll like it. That's why I bought it
I would recommend this to a friendFair
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It has Nest video streaming. However, you are not able to purchase a subscription for the Nest streaming. You are only able to view live video you’re not able to go back. I was terribly disappointed in this feature and returned the product. The camera view you are not able to adjust you’re stuck with wherever you place the unit.
No, I would not recommend this to a friendOk
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Only for security purpose. Can’t use like an iPad.
I would recommend this to a friendBrand response from Nest Support
Posted .Hi Macbook, thanks for trying out Nest Hub Max. We´re sorry to hear that some of its features didn't quite meet your expectations.
Nest Hub Max works differently from a tablet device since it provides a different offering in terms of how it can offer personalized services and integrate your smart devices to create a smarter home for you and your family. For a complete list of features that you can take advantage with Nest Hub Max, check out this link: https://support.google.com/googlenest/topic/7195269
Your support needs are always our priority. Please feel free to contact our support team here: https://support.google.com/googlenest/gethelp
Good system but still cannot program it
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good system but still cannot program it. I need help from the geek squad
I would recommend this to a friendBrand response from Nest Support
Posted .Hi Jerry,
Thank you for taking the time to share your feedback with us. If you need help with setting up your Nest Hub Max, we can help.
The setup process is easy and straightforward. The Google Home app and Nest Hub Max are your guides to complete the setup process. We recommend to have all the requirements ready for setup. You can find the list of requirements and the setup steps in this support article: https://support.google.com/googlenest/answer/7029485
If you'd like us to help you set it up, you just need to contact us here: https://support.google.com/googlenest/contactflow
Duo
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I thought it was capable of doing so much more....
I would recommend this to a friendBrand response from Nest Support
Posted .Hi there, thanks for reaching out to us. We ́re sorry to hear that Nest Hub Max didn't meet your expectations.
For a detailed list of Nest Hub Max´s features, we recommend checking this link on our support page: https://support.google.com/googlenest/gethelp
And, if you'd like to talk to any of our support specialists, you may reach out to them by visiting this support page: https://support.google.com/googlenest/gethelp
Does not disappoint
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It was a great buy, have this set up in my dining room, i cant chat with my family or have full security cameras when were on vacation.
I would recommend this to a friendNest Hub
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Hard to understand and use. Does not work that easily.
No, I would not recommend this to a friendVideo chat
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Didn't like the moving camera when my Mom video chat.
I would recommend this to a friendI don't understand directions
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It was too difficult,confusing to figure out all it had to offer.
No, I would not recommend this to a friendOk display
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The smart display is okay, but the bezel was too big.
No, I would not recommend this to a friendPrefer alexa
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I prefer alexa. I got this bevause of my nest cameras but liked the alexa better. Put it in my sons room he broke the cord and they tell me their isnt a replacement sooooooo it sits in my basement replaced with an echo show 10
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hi Scott, thanks for sharing your feedback to let us know of the issue you had with your Nest Hub Max. It’s unfortunate to learn that the power cord broke and that there isn’t a replacement for it. However, we’d like to help you further and see how we may be able to assist you, and if you haven’t yet, we suggest visiting us anytime here: https://support.google.com/googlenest/gethelp
Poor interface with YouTube TV
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nice platform but very disappointing performance. Specifically it’s reliability interfacing with YouTube TV is poor. Probably 75% of the time when you ask it to play something on YouTube TV, it can’t find it and says it isn’t available even when it is playing on the TV in the next room. Even simple requests like “play CBS Evening news” or “play the national championship game on ESPN” on YouTube TV” it says it isn’t available. This is especially disappointing since Google owns both of them!
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hi BillF, thanks for sharing the details of your feedback about the Nest Hub Max, and we’re sorry to hear of your disappointing experience with its performance and reliability playing something on certain apps.
A range issue or wireless interference can cause your Google Nest devices to disconnect from your Wi-Fi. Try moving your Nest display a bit closer to your router. Sometimes it may pass the connection test during setup, but will struggle to stay connected if it’s just a bit too far away. You may also check for objects such as mirrors and refrigerators between the Nest Hub and your router as these items could block the connection. If help is still needed, read Troubleshooting wireless interference here: https://support.google.com/googlenest/answer/9276282
For further assistance and guidance, you can communicate with us through our support channels found here: https://support.google.com/googlenest/gethelp