Customer Ratings & Reviews
- Model:
- GA00426-US
- SKU:
- 10202750
Rating by feature
- Value
Rating 4.5 out of 5 stars
- Quality
Rating 4.7 out of 5 stars
- Ease of Use
Rating 4.6 out of 5 stars
to a friend
Stopped working in less than a month
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We had our google for less than 1 month. We played music for about an hour then it stopped playing. The next day the same thing. Today I walked past the google and it made a loud noise and the screen went blank. Of course Best Buy can’t do a refund because it’s past 15 days. Obviously, the issues arise after the return date is met.
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hello there. Thanks for your feedback on Nest Hub Max. We’re sorry to hear you’re not having the ideal experience we want to share with you. We’d like to investigate whether these issues are caused by the device or other environmental factors. Contact us by phone or chat so we can provide you with troubleshooting guidance here: https://support.google.com/googlenest/gethelp
Over-priced picture frame
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I like that it does a photo slideshow and that's about it. But it's a worthless piece of garbage. If I have a question I have to say Is it 3 or 4 or more times before I get a response. And a lot of the time the answer is I don't know. That's not why I purchased this. I asked what's the current temperature was and it gave me the Wikipedia definition of temperature. It's not a smart home, it's a very very dumb home. Very disappointed and wish I hadn't wasted my money. If I wanted to ask half a dozen times to turn the lights on I will get a boyfriend instead of a smart home. I wanted something that would listen. Smart home does not.
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hi MegBTV, thanks for sharing your insights. We’re sorry to learn of the poor experience with the Google Assistant for your Nest Hub Max. We’d like to help you further.
Google Assistant might not activate properly when you say “Hey Google” or “Ok Google,” particularly in a noisy environment. Also, being specific with your query will help you get better responses. Make sure Nest Hub Max recognizes your question correctly. Ask the same question to see if you will get the same answer. Retraining your Nest Hub Max, to better recognize your voice, and adjusting the Hotword sensitivity may be helpful with the issue. You may follow the step by step guide on these help articles:
- Check which devices are using Voice Match: https://support.google.com/googlenest/answer/7588195
- Adjust how sensitive Google Assistant is to “Hey Google: https://support.google.com/assistant/answer/9712065
We care about your experience. Please let us know if you need further assistance. You can contact us anytime and we’d be happy to help you here: https://support.google.com/googlenest/gethelp
Have to say "Hey Google" 3-4 times to wake it up
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Man is this thing frustrating. Have had nothing but amazon smart devices up to this point, but bought this for the huge clock for my bad eyes at night. Amazon is MILES ahead in voice recognition. I have to constantly say "HEY GOOGLE" at least 3-4 times to wake this worthless thing up. There is an option to turn up the voice recognition which is utterly useless. If you want something that hears you the first time every time, go Amazon. Get this if you want to wake up at 2:00 am after falling asleep with your lights on and yell "HEY GOOGLE" at the top of your lungs 4 times in a row to have it turn off your smart lights.
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hi there DJmigra, we hear you and we appreciate your feedback. And we’re sorry for the poor experience you have with the Google Assistant of your Nest Hub Max.
Google Assistant might not respond properly when you say “Hey Google” or “Ok Google,” particularly in a noisy environment. Also, being specific with your query will help you get better responses. Make sure Nest Hub Max recognizes your question correctly. If you haven’t tried yet, Adjusting how sensitive Google Assistant responds to the hotword “Hey Google” may also be helpful. Please see the steps below:
- Open the Google Home app.
- At the bottom, tap Home.
- Select your Nest Hub Max.
- At the top right, tap Device settings Settings and then “Hey Google” sensitivity.
- If you don’t find “Hey Google sensitivity,” first tap Audio.
- Choose how sensitive you want Google Assistant to be when it responds to you.
- To change this setting on another device, tap Adjust more devices.
Though it can also be related to possible Wi-Fi interference or congestion, we’d like to have a closer look into this issue and help improve your experience. You’re more than welcome to visit us anytime here: https://support.google.com/googlenest/gethelp
So so
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I think not good for used that too expensive think
No, I would not recommend this to a friendGreat for NEST house, not for Social Distant Vids
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The reason I got it was to have some hangouts with friends. But somehow Google did not get the memo that conferencing is the new hotness. You are limited to only video calling one person. I ended up returning it. Everything else was great about it.
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hi Jesus,
Thanks for your feedback. We're sorry to hear that Google Nest Hub Max didn't meet your expectations. While conference calls aren't supported on Nest Hub Max yet, we are continuously working to improve our products and services to satisfy the needs and expectations of our customers. Hearing feedbacks like yours help immensely in this process.
You can find out what's new by checking our Google Nest Help Center
and by following our social media accounts.
Stops connecting to WiFi making it useless!!
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We had high hopes for this device. Having an elderly parent living in our home it was a relief to be able to view the camera during the day while we were at work to make sure all was ok. Well, that only lasted a short time before this device bricked itself and stopped connecting to WiFi. After searching this topic it is apparent that this is a problem with this device and there isn't a fix. Come on Google give it a firmware update...
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hi there, Bfred. Thanks for sharing your feedback about the Nest Hub Max. We understand the convenience of having the ability to monitor your loved ones, and we’re sorry to hear of your poor experience with its connectivity.
A range issue or wireless interference can affect the performance of your display. Sometimes it may pass the connection test during setup, but will struggle to stay connected if it’s just a bit too far away. If you're experiencing a spotty connection or weak signal, we recommend checking your Wi-Fi network to see if your bandwidth is congested. This may happen if you have too many devices connected on the same bandwidth or if your network package is not enough to handle the data traffic on the network. Removing other connected devices to your Wi-Fi may relieve network congestion. If your display is mounted too far from your Wi-Fi router, you may need to extend your Wi-Fi network’s range using an extender, boosters or additional Wi-Fi access points.
That said, we’d like to learn more whether this issue is caused by the device, Wi-Fi connectivity, or other environmental factors. Please contact us anytime for troubleshooting guidance and assistance here: https://support.google.com/googlenest/gethelp
No camera only privacy
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Are you kidding me, Google? You dont even think about keeping a camera privacy shutter? They have a digital buttom that turns off BOTH camera and mic. I’m out of words. I want to use mic to speak to the assistant but i dont want camera to be on - no body in your trillion dollar company woth 100,000 emplotees thiught about this? Jesus Christ.
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hi there, Manxu. We appreciate your feedback on Nest Hub Max. We hear your concern about having a camera privacy shutter while keeping your microphone on, and we’ve taken note of your feedback. Meanwhile, you can turn on/off the built-in Nest camera in various ways:
- Ask the Google Assistant to turn the camera on/off via voice command.
- Turn the camera on or off from the Device settings of the Google Home app.
- Turn the camera off from Live View.
Please check the following link for more information: https://support.google.com/googlenest/answer/9449420. For other inquiries, you’re more than welcome to visit us anytime here: https://support.google.com/googlenest/gethelp
Great gift options
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Got this for my parents and make an album the family can upload picture to they loved this so much
I would recommend this to a friendMy Hub
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love using the Hub. Can do so many different things with it. My grands love playing the games
I would recommend this to a friendNest Hub Max Smart Display
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The best video monitor Google offers is this Nest Hub Max Smart Display with Google Assistant!
I would recommend this to a friendsharpness
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.When you put the camera to see the video in color, it is not clear sometimes
No, I would not recommend this to a friendPoor Quality
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The picture quality abd color is not balanced or in tone and volumn is not loud enough on phone calls
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hey there, MarineWifey30. We're sorry to learn that your experience with Nest Hub Max has been less than ideal. It's important to us that we provide you with the best help possible and identify the cause of these issues you’re having with your device. Please reach out to our dedicated team of specialists on our Google Help page for immediate support here: https://support.google.com/googlenest/gethelp
Great product
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great product. I would definitely recommend my friend to buy one for upcoming Christmas.
I would recommend this to a friendGreat video calling device
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Got several members of the family these for christmas to help everyone stay in touch.
I would recommend this to a friendDon’t buy this unless you are totally google
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.the unit started problems from the beginning. I have a google account using my yahoo mail. Everything was fine until I got verify your account from google so I did. All of a sudden I notice my calendar wasn’t sinking. It got worse. Was on the phone with google home for 5 HOURS yes that long. They not only can they not fix because they don’t know how now I lost all third party apps access, like Pokémon so that’s now gone. The unit doesn’t even work now since tgg BF en suggested I delete the google account. I got it back but it won’t wirk with the nest. You have to be full google, email fro Gmail etc. and it doesn’t wirk well with an iphone
No, I would not recommend this to a friendMeh. Hopefully the OK will improve soon.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Does not play well with Wyze cameras. UX was kind of kludgy, hard to navigate to what I wanted. Great in principle, not so much in execution.
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hey Geary, we appreciate your feedback. We´re sorry to hear that Nest Hub Max did not meet your expectations.
If you´re willing, we'd like to take a closer look at the issue you´re having with your Wyze cameras and Nest Hub Max. This will give a better idea on what may be causing the issue, and figure out a way to improve your experience. This will also give us an opportunity to answer any questions you may have about Nest Hub Max, especially about the navigation features. You can always count on us for your support needs, if you can reach out to us here: https://support.google.com/googlenest/gethelp
Nest
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The nest has come in handy in my house not only playing music but with security
I would recommend this to a friendChristmas gift
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this for a gift but recipient was very happy and immediately set it up.
I would recommend this to a friendSetup and system overall disappointing
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The most difficult device we’ve ever dealt with. After over an hour trying to set up everything from connecting to Google Duo, Assistant, Home, rebooting the system three times, and majority of apps we use not compatible with this, we’re returning it. You have to download so many Google apps and give access to your life plus your blood type in order for it to work. We’ve linked our Google Duo correctly, and it still was not working. We thought it’d be simpler than others, but turned out to be a terrible experience. Video quality not as good as other hubs.
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hi HubReview,
Thanks for taking the time to share your experience with us. We’re sorry to hear of the difficulty in setting up your Nest Hub Max.
If you haven’t returned your device yet, we'd like to learn more about your issue and have a look at what may be causing it. If you haven't contacted our support team, we would love to help you further if you can contact us at the Google Nest support page: https://support.google.com/googlenest/contactflow
Trash
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Plenty of issues starting up and connecting. It took me about 4-5 set ups just to get it work and the nest cam function will not set up.
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hi there, thank you for providing us your feedback.
We understand it can be challenging to set up a new product and we'd like the opportunity to help. We want to know more about your current set up and identify the root cause of the issue with setting up the built-in Nest camera.
Please reach out to our support team so we can help improve your experience. You can contact us by clicking on this link: https://support.google.com/googlenest/gethelp