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Customer Ratings & Reviews

Your price for this item is $299.00

Customer reviews

Rating 4.6 out of 5 stars with 4092 reviews

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Rating by feature

  • Value

    Rating 4.5 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.6 out of 5 stars

93%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 197 Showing 3,921-3,940 of 4,092 reviews
  • Rated 5 out of 5 stars

    Smart

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Helps integrate everything seamlessly so i dont even have to think about it

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good product

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far, it is very nice and convenient. It's a nice addition to the house.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Face recognition

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love how this looks and work. Love the face recognition feature on it.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Mediocre Smart Hub At Best

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Hard to use. Only slightly better than Alexa; VERY disappointed in Google for user interface and pairing ability of this device!

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Meta Digital System

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I LOVE IT!!!! Would buy it again .. telling my friends about it

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love my nest

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love it. Great for storing fun memories, looking up recipes!

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Not compatible with Ring

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I liked the unit, however it's not compatible with ring. Had to return.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Returned to store but liked it better than echo

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Returned to store as my husband prefered our echo display. However, I loved it!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Like the indoor cam built in to watch the pets while away

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good product, sometimes it doesn't hear you but overall the good services it provides are helpful

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Does what is meant to do

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great, no issues so far and my wife loves it.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Never called me back

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Two guys that installed my TV hung it not level and did not connect the sound propely. Ruined part of our Christmas

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Shipt Delivery Service- Poor/Unreliable!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I ordered yesterday morning w/same day delivery, but Bestbuy emailed delivery today, it’s 6pm now, no item yet, called Bestbuy and was told will be deliver tomorrow instead, Bestbuy and Shipt are not reliable, bad to the business. Very poor service.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Good

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good item to have around the house. Very intuitive

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The best

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Quick, responsive and plenty of features. Get one!

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Will not perform setup via a Google Pixel phone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Such a great product with a MAJOR FLAW. It must be set up via the google home app, from a non-google pixel phone. I am not joking. "Nest Hub Max found. It needs to be activated before setup." I researched it when I could not initiate the setup, and countless others are experiencing the same issue. The answer is one must use an iPad to perform the setup.

    No, I would not recommend this to a friend
    • Brand response from Nest Support
      Posted .

      Hi Milo, thanks for posting your review about your Nest Hub Max. We apologize for the inconvenience you had in setting up your device. This is not the initial impression we want you to have for the products we provide. Rest assured that your feedback here will be relayed to the right team so we can offer you with a better resolution in the future. If you're willing to give it another go and have additional questions about your Nest Hub Max, please don't hesitate to contact us on our Google Help page here: https://support.google.com/googlenest/gethelp Nest

  • Rated 1 out of 5 stars

    Security camera is not working

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Security camera was not working. Spent hours troubleshooting it by myself and and with Google support. Still didn’t work. It is a known software bug and hundreds of people are complaining about it for months and google still do nothing. Very disappointed in quality because of that and returned item to store.

    No, I would not recommend this to a friend
    • Brand response from Nest Support
      Posted .

      Hi there, thanks for updating us about the issue. We're sorry to hear about your frustrating experience with setting up the security camera with Nest Hub Max. We can only imagine how inconvenient this experience may have been for you.

      If you're willing to try, we'd like to take another shot at troubleshooting the issue. We may need to take a much closer look at what may be causing the issue and work on providing you a better experience. Please visit our support page once more to speak to our support team using this link: https://support.google.com/googlenest/gethelp Nest

  • Rated 1 out of 5 stars

    Very Disappointed

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've had the Nest Hub Max since Sept. 9th when it first came out. Three weeks later I noticed the screen would start going back and forth and it would not stop until I unplugged it. I contacted Google Support and they had me reset it, however, that did not help. Now it's doing it more frequently and I'm trying to find a way to get a replacement since Best Buy will no longer allow me to return it. I have a lot of Google Home Products and I LOVE them all. I just need this one to work!

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Google

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Hard to get setup with pictures. Don’t like that you have to give google access to all photos instead of only ones you want to share.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Issue after issue

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Was very Excited to get this want to Best Buy the minute I got home work good for a few days but then it just started to randomly reboot all the time

    No, I would not recommend this to a friend