Customer Ratings & Reviews
- Model:
- GA00426-US
- SKU:
- 10202750
Rating by feature
- Value
Rating 4.5 out of 5 stars
- Quality
Rating 4.7 out of 5 stars
- Ease of Use
Rating 4.6 out of 5 stars
to a friend
Quality Control questionable
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Died after 6 months. Stuck in boot loop. No way to fix it, even after a factory reset. Guess I should've bought some Geek Squad insurance along with this, becuase Google Support is useless, and I'm not paying another $250 for a product Google will just abandon like many of their other products and services.
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hi Kendall,
Thanks for letting us know of your issue with your Nest Hub Max. We're sorry for the trouble and we'd like to help resolve it for you. We'd like to take a look at this again and help you sort it out, kindly reach our support team here: https://support.google.com/googlenest/gethelp
Awesome
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this to set up with my door arlo camera works real good
I would recommend this to a friendBigger isn’t better
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had high hopes for this product. Have two of the Google home nest hubs. When the Max came out, I was excited. Functionality is poor compared to the base model. Sometimes, I’ve had to scream at the top of my lungs for it to hear me. Won’t pair with my other Google home hub nest devices for the speaker group. Sometimes, bigger isn’t better
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hi OaklandGuy, thanks for your feedback and for bringing this to our attention. We’re sorry that your Nest Hub Max experience didn't match your expectations. You can try the steps here and see if this will improve the responsiveness of your Nest Hub Max.
Retrain Voice Match
- On your phone or tablet, open the Google Home app
- At the top right, tap your Profile picture or initial and then Assistant settings and then Voice Match.
- Tap Teach your Assistant your voice again and then Retrain.
Change Nest Hub Max' hotword sensitivity
- Open your Google Home app
- Select your Nest Hub Max
- At the top right, tap the Settings (Gear) icon
- Then tap Audio.
- Then tap Hey Google sensitivity and adjust the slider to make your Nest Hub Max more responsive to the hotword.
If this didn't fix the issue, we'd like to take a look at your Nest Hub Max and help you out. Please feel free to reach out to our Support Team here: https://support.google.com/googlenest/gethelp
Worst Product.
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.One of the worst product from google. Please think twice before buying this crap. I just returned it. You need to grant all access to google from your account so that you can start using this device. If you dont grant access, so of the features will not work. Screen display is very poor. Camera quality is also not great.
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hi Vazzie, we appreciate you for sharing what you have experienced with using the Nest Hub Max and it’s unfortunate to learn that it didn’t meet your expectations.
We'd like you to know that we value both your data and privacy and that we have taken great measures to make sure both are well guarded. Using the Google Home app provides you with a lot of benefits including access to Google's trusted security platform and access to other Google tools. Google is committed to keeping your data private and safe. The Google Privacy Policy applies to all Google services, including the Google Home app and Google Nest, Google Home, and Chromecast devices. The Google Nest Privacy Help Center article provides more details about how Google Nest connected home devices and services work, and how we collect and use data when you use these devices and services.
We understand your decision to return your Nest Hub Max but if you’d like to try it out again in the future, you’re more than welcome to reach out to our support team for any questions or concerns here: https://support.google.com/googlenest/gethelp
Can't read G Suites Calendar
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.You may think a Google product would have no problem working with another Google product, but you'd be wrong. None of the hubs will read your G Suites calendars or emails, but they will integrate with basic Gmail. I'm ditching my hub and going with an Amazon Echo 8 because it WILL work with my G Suite account which I use for work. The worst part is Google doesn't seem to care.
No, I would not recommend this to a friendKeeps Losing Connections
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It keeps losing internet connections. I searched online and realized it's a known issue. Don't buy yet.
No, I would not recommend this to a friendNot worth it.
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Extremely useless. I'd recommend a cheap tablet and dock instead. In the two months I've had this they've downgraded or removed the few features I use and it's already very limited in what it can do.
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hi there, Brady. Thank you for sharing your feedback with us. We apologize for the issue you encountered and we would like to offer our assistance. We recommend reaching out to our support team for a thorough evaluation of the problem you're experiencing. This will help us determine the root cause of the issue and provide you with the best possible support. You can contact our support team at this link: https://support.google.com/googlenest/gethelp
Uugghh
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The one we got we havent been able to ise the cameraon, it was a gift and by the time we could get it returned they said it was to late.
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hello there, ErickaR. Thanks for the review. We’re sorry to hear about your experience with the Nest Cam on your Nest Hub Max. We suggest trying the simple steps below that might help:
- Open the Google Home app.
- Tap Favorites or Devices.
- Touch and hold the Nest Hub Max for which you'd like to set up the Nest Cam.
- At the bottom, tap Set up Nest Cam.
- Follow the on-screen directions and when prompted, use your mobile device's camera to scan the QR Code displayed on your Nest Hub Max.
If the issue persists, we’d be happy to guide you with troubleshooting steps and help improve your experience. Please get in touch with us anytime using this link: https://support.google.com/googlenest/gethelp
not easy for beginner
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.very complicated for set up and use , limited devices
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hi Xuan,
Thank you so much for taking the time to leave a feedback for us. We're sorry to know that you're having an issue with your Nest Hub Max.
The Google Home app and Nest Hub Max itself are your guides through the setup process. We recommend to have all the requirements ready for setup. You can check them here: https://support.google.com/googlenest/answer/7029485
Nest Hub Max can be a great addition to your home. It is designed and built with a bigger screen so you can easily monitor all your smart home devices from a single dashboard. It works with 10,000+ smart devices from 1000+ popular brands. Google Assistant lets you turn on/off light, lock your door, monitor your smart home cameras and many more with voice commands. You can take a look at the following link for more information: https://assistant.google.com/
It also adapts to ambient lighting conditions. Cooking would always be fun with Nest Hub Max. You can ask for recipes and see visual step-by-step directions, all hands-free. The built-in Nest camera lets you monitor your home and lets you conduct video calls or send video messages via Google Duo.
If you'd like us to help you with the setup and features, please feel free to reach out to us here: https://support.google.com/googlenest/contactflow
It’s poor
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s poor video recording also every things run with the voice order beside that to see your recorded videos it hard.
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hello there, TsegabM. Thank you for sharing your concerns with the video recording of your Nest Hub Max. We're sorry that your experience with the device was less than ideal. It's important to us that we provide you with the best help possible and identify the cause so we can further improve the performance of your device. Please reach out to our dedicated team of specialists on our Google Help page for immediate support here: https://support.google.com/googlenest/gethelp
Not what I thought
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Not many apps outside of Netflix. Kind of disappointed
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hi there, thanks for sharing a review to let us know of your experience with the Nest Hub Max and we’re sorry to learn that it was less than ideal.
If you’re referring to other video apps aside from Netflix, some video apps require you to link the app account to your Google Account. See the steps below:
- Make sure the mobile device is connected to the same Wi-Fi or linked to the same account as the Google Nest or Home device.
- Open the Google Home app .
- At the top right, tap the right account.
- Verify that the Google Account shown is the one linked to the Google Home or Google Nest device. Tap another account or Add another account to switch accounts.
- Make sure the mobile device or tablet is connected to the same Wi-Fi as the speaker or display.
- Go back to the home screen, and at the top left, tap Add and then Videos and photos.
-Link the video streaming service by tapping Link and then Link Account.
We highly appreciate your feedback. If you have questions or concerns about the performance or features of the Nest Hub Max, please don't hesitate to contact our support team here: https://support.google.com/googlenest/gethelp
Absolute Junk
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Camera view from 15 ft is garbage can’t tell who the person is. Camera just stops recording and you have to reset it and then do it all over again in a few days
No, I would not recommend this to a friendDead after 3 months
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good feature sets, great for gifting to elder family members. You can manage what they see via google photos. Privacy for the camera is also great. But dead after 3 months of use.
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hi Tfish,
Thanks for letting us know of the issue with your Google Nest Hub Max. We know how frustrating it can be that your device stopped working after such a short time. We’d like to help improve your experience.
If you've plugged your Google Nest Hub Max into a different power outlet, and it still didn't power on, then the issue may be with the power cable or the device itself.
Google Nest Hub Max comes with a 1-year limited manufacturer warranty starting from the date of original purchase and we'd like to take a look at the issue and do our best to help you, if you can reach out to us here: https://support.google.com/googlenest/gethelp
Unable to link to streaming services
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The hub seemed really cool and I was excited to use it but the app would not connect to any of my streaming services the way it said it would. I returned this product.
No, I would not recommend this to a friendUseless
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Useless. Glorified Kindle. Big, Bulky, Clumbsy. No real practial use unless you want to pretend you are a Jetson.
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hi there, Sundy. Thanks for your feedback on the Nest Hub Max. It’s unfortunate to hear that your experience is below your satisfaction. We’ll use your feedback for future improvements. Meanwhile, we encourage you to visit the following link to learn different ways to enjoy your Nest speaker: https://support.google.com/googlenest/topic/7195269
Your experience is important to us, and you’re always welcome to tell us more about your concerns and we’ll gladly help you, here: https://support.google.com/googlenest/gethelp
Broke after a month
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Unit broke after a month of use. Won't connect to Wi-Fi at all and Google doesn't want to do warranty replacement as it is beyond return policy with BestBuy.
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hello Staszek84, we appreciate you for sharing your review on Nest Hub Max. We're sorry to learn that the device you received from BestBuy broke after a month. This is not the initial impression we want you to have with the products and services we provide. If you're willing, we'd like to help find a better resolution for you. Please reach out to our support specialists and allow us to redeem ourselves and improve your experience with the Nest Hub Max. Please contact us on our Google Help page here: https://support.google.com/googlenest/gethelp
Not worth. $250
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The Nest Hub Max doesn't function very well. One must give commands multiple before the device performs the task. The audio output of the device is not what one would expect from a premium speaker. Save your money and go with a cheaper alternative.
No, I would not recommend this to a friendUnnecessary Device
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.If you own a smart phone or tablet, then there is no need for this. Big, bulky and unnecessary.
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hello there, VeronicaM. Thanks for the feedback on Nest Hub Max. There are different ways to enjoy the display like viewing photos, streaming your compatible security camera, playing TV shows and movies, and more. Visit this link to learn other things you can do with the Nest Hub: https://support.google.com/googlenest/answer/7130274
You’re always welcome to visit us for any questions or concerns you may have, here: https://support.google.com/googlenest/gethelp
Don’t buy this!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worst purchase ever. Try again in a few minutes… right!
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hello there, NeilT. We appreciate your feedback, and it’s unfortunate to hear about your experience with the Nest Hub Max.
A range issue or wireless interference can affect the performance of your display. Sometimes it may pass the connection test during setup, but will struggle to stay connected if it’s just a bit too far away. If you're experiencing a spotty connection or weak signal, we recommend checking your Wi-Fi network to see if your bandwidth is congested. This may happen if you have too many devices connected on the same bandwidth or if your network package is not enough to handle the data traffic on the network. Removing other connected devices to your Wi-Fi may relieve network congestion. If your display is mounted too far from your Wi-Fi router, you may need to extend your Wi-Fi network’s range using an extender, boosters or additional Wi-Fi access points.
You can always visit the Google Nest Help Center or contact us through our support channels found here: https://support.google.com/googlenest/gethelp
Linked device
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased this item and it was linked to another device already. Really disappointed because it was sold to me as “new”.
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hello there, thanks for sharing your review here. We're sorry to learn that your Nest Hub Max was used even before you received it. This is not the initial impression we want you to have with the products and services we provide. We suggest reaching out to BestBuy so they can address this concern for you. If you need any help in the future with your device, please don't hesitate to contact our dedicated team of specialists on our Google Help page here: https://support.google.com/googlenest/gethelp