Customer Ratings & Reviews

Hi there, ChinitiPR. We're sorry to hear that your experience with the Nest Hub Max did not meet your expectations. If ever you find yourself wanting to try any Google Nest devices and have some questions or concerns, please don't hesitate to contact us on the Google Help page: https://support.google.com/googlenest/gethelp

Hi Eckoz, thanks for contacting us to inform us about the connectivity issue with Nest Hub Max. We're sorry for any inconvenience this issue may have caused you.

We recommend some steps below to help isolate the connectivity issue:
- Reboot your router.
- If you have a dual-band router, make sure it is on the 2.4 GHz band for better coverage.
- Make sure you power the Nest Hub Max with the provided power supply into an open electrical outlet.
- Try placing your Nest Hub Max device about 20 feet away from your router, or less.
- Perform a Factory Data Reset on your Nest Hub Max. To reset, check on the back of Nest Hub Max, press and hold both volume buttons together for about 10 seconds. Your Nest Hub Max will let you know that it's resetting.

If the issue is persistent, please feel free to contact our support team for further troubleshooting and isolation here: https://support.google.com/googlenest/gethelp

Hi DFarman, Thanks for sharing your review on your Nest Hub Max. We're sorry to hear that your experience with the device didn't meet your expectations when it comes to the performance of the sound. We'd like to know more about your Nest Hub Max so our support team can assist you in finding a better resolution and improve your overall experience. Please contact us on our Google Help page here: https://support.google.com/googlenest/gethelp

Hi JaimeG, thanks for reaching out. We're sorry to hear about the screen flickering issue with your Nest Hub Max.

We'd like to know more details of what's happening with your Nest Hub Max and its display, and help improve your experience. Please feel free to reach our support team for further troubleshooting here: https://support.google.com/googlenest/gethelp

Hello ScottZ, we appreciate you for sharing a review about your experience with using the Nest Hub Max, and we’re sorry to hear it’s below your expectations. We’d like to know more about your challenges, whether this is about the performance, functionality or features, so we can learn how we can provide you a better experience. You may visit our website whenever you have time for services and assistance: https://support.google.com/googlenest/gethelp

Hey there, Gersh. Thanks for sharing your feedback. We're sorry to hear that the Nest Hub Max didn't live up to your expectations. We understand that comparing voice assistants can be challenging, and we appreciate you taking the time to share your thoughts. We understand that user preferences for smart home devices can vary, and we regret any inconvenience you may have experienced. In the future, if you have more questions and concerns, please feel free to reach out to our dedicated team of specialists on the Google Help Center here: https://support.google.com/googlenest/gethelp

Hey there, ColinL. It's unfortunate to hear that you had to return your Nest Hub Max after having it exchanged three times. We apologize for any inconvenience this experience may have caused you.
We're still hopeful that you will reconsider using any of our Google Nest products again in the near future and give us the opportunity to provide you with a better experience. You're more than welcome to contact us for any support needs you will have on any of our Google Nest products by simply visiting us here: https://support.google.com/googlenest/gethelp

Hi Mickey, thanks for giving us feedback about the Nest Hub Max, and we’re sorry to hear of your poor experience with its performance and connectivity.

Your Nest display could be having trouble connecting to Google, and these simple steps might be helpful:
- Check your Wi-Fi network for possible congestion. Relieving some of your connected devices may help free up some bandwidth space.
- Check the distance between the Nest display and your router. Ensure that it is within a line of sight from your router.
- Check for wireless interference with other Wi-Fi hotspots or appliances and devices nearby.
- Restart Nest display and router to refresh the connection.
- Reset your Nest display. On the back of Nest Hub, press and hold both volume buttons together for about 10 seconds. Your Nest Hub will let you know that it's resetting.

For additional assistance, we can guide you through further troubleshooting steps if you can contact us anytime here: https://support.google.com/googlenest/gethelp

Hi DavidG, we're sorry to hear about your disappointment with the features of Nest Hub Max. Our Google Nest smart displays, like the Nest Hub Max, were designed to provide unique entertainment and smart features to help provide you a smarter home. With the Nest Hub Max, you can control your home, dim lights, turn on TVs, turn up the heat, and more with hands-free help from the Google Assistant. You can also entertain even more easily, view photos, stream music, read or watch the news, and more. You can also just ask or cast from your phone. You can place voice or video calls, broadcast messages around your home, add to family calendars, and more. Lastly, turn your display into a sleep guru with a Sleep Sensing subscription, Nest Hub (2nd gen) tracks when you go to bed and wake up, and how long you’ve slept. Plus it gives personalized insights and recommendations. We recommend checking all the rich features for your Nest Hub (2nd Gen) using this link: https://support.google.com/googlenest/topic/7195269

We'd like to change your mind and provide you with a more positive experience for Nest Hub Max. Our support team would love to answer any questions you may have by reaching out to us here: https://support.google.com/googlenest/gethelp

Hello Taquana, thanks for giving us feedback on Nest Hub Max, and we’re sorry o hear it fell short of your expectations. Nest Hub Max with a built-in camera which will help your busy family stay in touch and on track. Leave video messages and make video calls. Check in on home when you’re away with the built-in Nest Cam. Share reminders and to-dos. Everyone views their own calendar, commute, and more with just a glance. And enjoy Google Photos, YouTube TV, videos, and music on the 10-inch HD screen with stereo speakers. You can visit this link to learn more about other things you can do with the Nest Hub: https://support.google.com/googlenest/topic/7195269

For any challenges, questions and concerns about the Nest display and its features, we have our specialists always available at Google Nest Help page here: https://support.google.com/googlenest/gethelp

Hi there, we appreciate you for sharing your feedback and we're sorry to hear of your terrible experience when you contacted the retailer. Rest assured that we'll relay this to the right team. We do hope that your experience with the Nest Hub Max itself was favorable. If your willing to reconsider and you need any technical assistance or have additional questions with the device, you can always contact us on our Google Help page here: https://support.google.com/googlenest/gethelp