Customer Ratings & Reviews
- Model:
- GA00426-US
- SKU:
- 10202750
Rating by feature
- Value
Rating 4.5 out of 5 stars
- Quality
Rating 4.7 out of 5 stars
- Ease of Use
Rating 4.6 out of 5 stars
to a friend
Faulty device
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Screen goes dark randomly. Can only be fixed by re-booting!
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hi GsDwnHllFst, thanks for taking the time to share your feedback. We’re sorry to learn that your Nest Hub Max randomly goes dark.
You may try to do the following troubleshooting:
- Ensure that you are using the official power adapter that came with the Nest display.
- Plug your device in a different power outlet, and then attempt a factory reset.
If the issue persists, we may need to take a closer look at your device to investigate what’s causing the issue. Please feel free to contact our support team using this link: https://support.google.com/googlenest/gethelp
cant hear
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.the microphone needs improvment have to ask repeatedly for a command might go back
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hi Really,
Thank you for your feedback. We're sorry to hear that your expectations fell short while using your Nest Hub Max. Nest Hub Max should trigger and listen to your voice command after it hears the hotwords "OK Google", or "Hey Google". There are different factors that may affect the Nest Hub Max voice recognition. We recommend checking the below things to get the best experience:
- Make sure nothing is covering the two forward-facing microphone.
- Check if Nest Hub Max is powered on correctly.
- Be within 3 to 5 feet of the Nest Hub Max device when saying the hotword.
- Ensure there is no excessive background noise.
If you haven't done so, you can restart your Nest Hub Max and Wi-Fi router by unplugging the power cords from the devices. Leave them unplugged for at least a minute before plugging them back in. This will help re-establish the connection.
If the issue persists, you can perform a factory data reset on your Nest Hub Max, then set up again. Press and hold both volume buttons for about 10 seconds at the back of Nest Hub Max. The Google Assistant will play a sound to confirm that the factory reset started.
Our support team would be glad to help you troubleshoot any issues with it. If you're willing, you can reach out to us here: https://support.google.com/googlenest/contactflow
Did not work
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Did not work, no support available to help with product
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hi there, thanks for reaching out to us. We´re sorry to hear that Nest Hub Max isn´t working for you.
We have a dedicated team of support specialists, ready to assist you with your support needs. Please feel free to contact our support team via the Google Nest help page via this link: https://support.google.com/googlenest/gethelp
Google
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It turn black the screen and I need to disconnect why
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hi Jaden, thanks for posting your feedback to let us know of your issue with the Nest Hub Max, and we’re sorry to hear that the screen turned black.
Here are some workarounds if your Nest display has a black screen:
- Confirm that the device is powered on (turn on the privacy switch to check if the light comes on or ask a question and check if the Assistant responds).
- Check the brightness offset in the Google Home App isn't set too low.
- Reboot the device.
- As a last resort, factory reset the device following the steps here: https://support.google.com/googlenest/answer/7073477
If you still need help, or in the event that your display (screen) turned black again, we recommend getting in touch with us for further troubleshooting guidance here: https://support.google.com/googlenest/gethelp
Didn’t keep
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Returned item. Never opened or used item. Wasn’t something I would like use.
No, I would not recommend this to a friendGoogle can be stupid
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sometimes google is just pure stupid………………………………..
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hi Greg, thanks for your feedback. We're sorry that your Nest Hub Max experience has been less than ideal. We'd like to know more details about your Nest Hub Max and for any issues that you may have with it. You also can check out this help article to learn more and explore the features for your Nest Hub Max:
- Explore what you can do with Google Nest devices: https://support.google.com/googlenest/topic/7195269
Feel free to reach out to our support team, and we'll help you improve your experience. Here's where you can reach us: https://support.google.com/googlenest/gethelp
Perfect view of rooms
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I LOVE MY HUB! I bought this to help feel secure when leaving my daughter at home alone for short errands It allowed me to view kitchen and family room at the same time. We could chat while the warned small meals. It also helped out when we took a long vacation by allowing us to view fish tank while auto feeders feed fish.
I would recommend this to a friendNest Hub Max as a speaker
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is an upgrade of earlier Displays by Nest. The audio is sufficient to serve as a speaker, but it is not ourstandin
I would recommend this to a friendBrand response from Nest Support
Posted .Hi Alan, thank you for sharing your thoughts about our Nest Hub Max audio quality. We will make sure to pass this feedback to our team to help improve the audio quality of our Google Nest Hub Max devices. Meanwhile, you can try to adjust the audio settings of your Google Nest Hub Max from the Google Home app to see if there will be an improvement for the audio quality. You can check this link for more details on how the change the audio settings: https://support.google.com/googlenest/answer/7575098
We also recommend you to reach out with our support team if you need more help: https://support.google.com/googlenest/gethelp
Bad for Netflix
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Netflix had problems playing on here. Might as well get a flat screen, which i did!
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hello Nick, thanks for the feedback you shared, and it’s unfortunate to hear of your issues with playing Netflix on Nest Hub Max. We’re sorry for the inconvenience it could have caused, and we understand you did get a different device. But if you’d like to give the Nest Hub Max another try in the future, we have our dedicated team to assist you with using the display features effectively and you’ll find us ready to help you with any concerns you may have, here: https://support.google.com/googlenest/gethelp
I LOVE my Nest Hub Max!!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I absolutely LOVE the Nest Hub Max. I keep it in my living room and have slideshows of our family photos running constantly. Not to mention that it's great for music and podcast streaming, checking the weather, random questions for Google, and my grandson loves to watch YouTube videos on it. Definitely worth the price I paid! Especially with the $100 off they offered during Black Friday!
I would recommend this to a friendFun little gadget!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this smart Display so that I could have video chats with my nephew and his family. It is easy to set up and easy to use. I love being able to talk to my family whenever they have time to talk. The picture quality and the sound are good, and I’m glad to have it to make it easier to communicate.
I would recommend this to a friendGreat device
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this to replace an Amazon Echo Show that was getting really annoying with all of the ads. I have to say that it has exceeded my expectations on every level. It responds quickly to commands, sounds great and it doesn't show me any advertising like Amazon products. I just have a couple of suggestions for improving on it. 1. Put a physical camera cover on it like the ones on the newer Amazon Show devices. I ended up buying a physical camera cover and sticking it to the product. It works well enough but it would have been nice if I didn't have to buy anything to shutter the camera. 2. The Google Home app isn't very straightforward. I am still trying to work out how to connect all of my lights and plugs to it and get it to work for both this Hub and my smaller Google Hub that I use as my bedroom clock. None of these make me feel the need to deduct any stars from it. It's a great device!
I would recommend this to a friendLOVE THIS THING
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This thing is awesome, we had the smaller screen version before but the larger screen is a MUST! Works great with all our smart devices and can play any shows or movies while cooking in the kitchen!
I would recommend this to a friendGoogle hub with camera
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This product is great, if it's in perfect with my smart home you're able to do a lot of things with it. you can look at all your nest cameras play music watch YouTube you can even watch Netflix while you're cooking. Best of all you can do all with anybody that has Duo installed on their phone which is like FaceTime for Apple. Has facial recognition for everybody to use in the house for there custom situation.
I would recommend this to a friendGoogle Nest Hub Max
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Oh my , it is AMAZING!!! I ABSOLUTELY LOVE IT, My child as well!! Google did it BIG ON THIS ONE! A MUST HAVE!! It does EVERYTHING!
I would recommend this to a friendTerrible
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This thing is terrible. It only works half the time. Freezes constantly. Has to be reset daily. Do not buy.
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hi Jack, thanks for reaching out. We're sorry to hear that your Nest Hub Max only works half of the time and that it freezes constantly. We can only imagine how frustrating this experience may have been for you.
If you haven't tried yet, resetting Nest Hub Max may be helpful with the issue. A factory reset will reset your Google Nest or Home speaker or display to its default factory settings. To reset, check on the back of Nest Hub Max, press and hold both volume buttons together for about 10 seconds. Your Nest Hub Max will let you know that it's resetting.
We're always just a click away to help you with your support needs. Feel free to contact us at your convenience when you visit the Google Nest help page: https://support.google.com/googlenest/gethelp
Camera doesnt work
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The camera doesnt work when I try to stream it on my phone but the device says its showing.
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hello bmarch, we really appreciate you for sharing the details of your feedback on Nest Hub Max, and we’re sorry to hear that the camera doesn’t work when streaming oit on your phone.
Before you enable the Nest Cam, make sure your Nest Hub Max is set up. If enabled in the Nest app, it also includes notifications and continuous recording. If you’d like to turn the Nest Cam functionality on or off, you can do so from the device settings menu or from the live view page. In the Home app, you have access to the live view and Talk & Listen functionality. If you’d like to access the full set of Nest Cam features such as activity notifications, Nest Aware features, etc., you can do so when you download the Nest app and sign in with your Google Account. Learn more about the Nest Cam on Nest Hub Max here: https://support.google.com/googlenest/answer/9449420
If additional assistance is needed, please let us know and we’ll do our best to help you: https://support.google.com/googlenest/gethelp
Buying another!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This was bought as a Christmas gift. It ended up in my kitchen and from music to video calls to recipe help I could not love it more! The speaker are loud on full volume is loud, did not expect it to sound that good. On video calls I can move throughout the room and it follows me, amazing! The whole family is enjoying it!
I would recommend this to a friendHas a lot of compatibility and potential.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This device is very useful and versatile in the home. It has great sound with an equalizer. It can control things in the home. Many features are customizable. And you get notifications for just about anything that you deem necessary. It’s true potential is unlocked when you start adding multiple smart devices to the home. Solid investment overall.
I would recommend this to a friendGoogle
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Good product… ……. …… … ……… ……. . . …………………………………. .
I would recommend this to a friend