Customer Ratings & Reviews
- Model:
- GA00426-US
- SKU:
- 10202750
Rating by feature
- Value
Rating 4.5 out of 5 stars
- Quality
Rating 4.7 out of 5 stars
- Ease of Use
Rating 4.6 out of 5 stars
to a friend
Software Issue
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.In order to get the camera to work you have to delete all devices on the Google Home app and Nest and load the Nest Hub Max first so the camera will work. Took a long time to figure this out. Had to go to the community forum to find the solution.
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hi BigD, thanks for sharing your review. It's unfortunate to learn that you're experiencing some difficulties in setting up your Nest Hub Max. We want to improve on that and make sure everything is working fine with your device. Please reach out to our support specialists so we can assist you further. You can contact us on our Google Help page here: https://support.google.com/googlenest/gethelp
Not Happy
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this unit because of the camera and was going to keep and eye on my mom, But a major blunder was no nitvision on this cant see nothing in the dark or low light useless. Also wanted to call via my phone to the unit for a video chat, this is all very complicated. Also they want all your contacts and you have to except this and that. You can tell there thrust is spying on you and selling you stuff. As far as the unit its ok but big, I dont care about the music when I can control my phone and a Bluetooth speaker. I always think maybe this is the one but you now what these tablets and google speakers are all stupid in the end does all the same stuff as your computer and phone with less control so why waste the money! Its going back!
No, I would not recommend this to a friendIt's ok
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Good size screen with good resolution. Resets and freezes a lot. There are better options available.
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hi there Steve, thanks for taking the time to share your feedback with us. Though we're glad to hear that you like the screen size and screen resolution of the display for your Nest Hub Max, we're sorry to hear that it resets and freezes a lot.
If you haven't tried yet, resetting Nest Hub Max may be helpful with the issue. A factory reset will reset your Nest Hub Max to its default factory settings. To reset, check on the back of Nest Hub Max, press and hold both volume buttons together for about 10 seconds. Your Nest Hub Max will let you know that it's resetting.
We're always just a click away to help you with your support needs. Feel free to contact us at your convenience when you visit the Google Nest help page: https://support.google.com/googlenest/gethelp
CONSTANTLY looses connection to wifi
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.CONSTANTLY looses connection to wifi even though nothing else in the house does. Our other Nest Hub 7" displays never loose connectivity. I smashed our Max display into a million pieces last night because I just couldn't take it anymore. Do some searches, others have the same issues with this device. JUNK.
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hey there, DavidV. Thanks for sharing your concern with us on your Nest Hub Max. We're sorry to hear that you had some connectivity issues with the device. We understand how frustrating this experience may have been for you. If you’re ever considering Google products in the future, we recommend reaching out to our support specialists for any concerns you may have with the device so we can help improve your experience. You can contact us anytime on our Google Help page here: https://support.google.com/googlenest/gethelp
Only had 3 months
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.When it worked it was a good product. Now the screen went black we have reset it tested our Wi-Fi no luck so now I’m out $400
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hi Mimi, thanks for giving us a review about the Nest Hub Max. We’re sorry to hear that the screen went blank, and we appreciate you for trying your best to make it work. Since the issue persists after all your efforts to fix it, we suggest getting in touch with our dedicated team for further assistance. You’ll find us always ready to help you improve your experience here: https://support.google.com/googlenest/gethelp
Is this out of beta version
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great idea but the software is way too buggy. Nothing works consistently, - sometimes it works sometimes it doesnt. Google rolls out software whenever it feels like it, - sometimes good updates but sometimes just makes things much worse.
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hello RomanB, thanks for sharing your experience with Nest Hub Max. We're sorry to hear that you're having some difficulties with the performance of the device. We'd like to know more details about the software updates you received so we can help find a better resolution for you. Please contact us on our Google Help page by visiting the link here: https://support.google.com/googlenest/gethelp
Googoe bricked device camera
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I noticed hub wasnt working right, so remived from home and did factory reset like google said....and now the camera will not work or setup on hub...im taking into geek.squad tomkrrow and demanding replacement...google just gives run around when call, and could care less..
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hi Josh, thanks for sharing the issue. We recommend contacting our support team for further help in setting up the camera for your Nest Hub Max. We'd be happy to assist you further, if you can reach out to us here: https://support.google.com/googlenest/gethelp
No longer works well - Google is sunsetting them
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Dont buy it. Google fired the team thst develops them and the quality and the ability for it to listen and respond and the speed of response is very slow.
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hi there, Utollwi. Thanks for sharing your feedback on Nest Hub Max. We understand your frustration and apologize if your experience hasn't met your expectations. We're sorry for any inconvenience and frustration caused by the issues you've encountered. Our aim is to provide a better resolution for your concern, we would like to recommend reaching out to our dedicated team of specialists on the Google Help Center here: https://support.google.com/googlenest/gethelp
Worst customer service, fragile device and OS
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.One of the worst smart displays you can have in the market. Camera stops working need to call customer service (2 hours spent with customer service). Please don't waste your time and money.
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hi Nerma, thanks for sharing your feedback about using the Nest Hub Max, and it’s unfortunate to hear it’s a disappointing experience for you. We can imagine how much time and effort you’ve spent on this, and we apologize for falling short on your support needs. We’ll definitely use your feedback to work on improving our products and services, including how we handle customer concerns with care and efficiency. Meanwhile, if your Nest display still exhibits the same issue, we’d be happy to provide you with additional services and support. Please share with us your recent case contact reference so we can continue our investigation, here: https://support.google.com/googlenest/gethelp
Camera stops working and google doesn't care
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Camera stopped working and google still hasn't fixed this known issue since 2020 but that's what happens when they are too busy working for corruptPoliticians.
No, I would not recommend this to a friendBrightness Control Broken
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.You can not set the display brightness. You have 0%, 50%, or 100% settings. So it is off, to dark, or to bright. Known problem that Google will not address.
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hi Bunkman, we’re thankful for your feedback about the the Nest Hub Max, and we hear your concerns about setting the display brightness
Ambient EQ is automatically enabled when you set up your Nest display. You can choose to have Ambient EQ adjust the screen color to match your environment Always, during Ambient only, or Never as shown below. If you’d like to offset the brightness, you can do so in the Display settings on your Home app. To disable Ambient EQ, utilize the Quick settings tray on the device when you swipe your finger up from the bottom of the display, and tap the sun icon.
The minimum brightness of your Nest display's screen can be adjusted in Display settings. The effect of this setting will mostly be visible when the Low-light clock shows, and enables you to make the Low-light clock dimmer or brighter, to best suit your individual preference. If you find the Low-light clock to be too dim when the room is dark, change the minimum brightness to Bright or Brighter.
Your feedback is important to us, and we’ll share this with the right team for future improvements. If you need assistance about e features or performance of the Nest display, please contact us anytime here: https://support.google.com/googlenest/gethelp
Not worth the headache
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Purchase Google Nest Hub Max today, and have been talking with tech support for past 3 hours. Migrating current Nest account to a Google Home account seems impossible, even for Nest and Google tech support. I will be returning Google Nest Hub Max tomorrow.
No, I would not recommend this to a friend