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Customer Ratings & Reviews

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Customer reviews

Rating 4.6 out of 5 stars with 4123 reviews

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Rating by feature

  • Value

    Rating 4.5 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.6 out of 5 stars

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Cons mentioned filter

93%would recommend to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 117 Showing 2,321-2,340 of 4,123 reviews
  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    Great buy

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We use it for our daughter's room. It captures the picture and video, plays songs, gives you all the updates etc. Love it

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    Looks nice but a little difficult to learn to use

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's very nice and has a great picture on it but it is a little difficult to learn to use. Have to find some info on it and work on it more.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Shel

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love it. Just wush it had a battery and portable. Also wish there was more optioms to add your fav apps

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Ease of use

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s very simple to use and easy to set up. I bought it for my mom for Christmas and she loves it.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Home controller

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Does everything a smart home hub should. Sound is amazing!

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Better then alexa

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love it just exactly what i want it,easy to set up and ready to use

    I would recommend this to a friend
  • Pros mentioned:
    Screen size

    Rated 3 out of 5 stars

    Expect nothing extra and you'll win

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    To be fair I should I have looked into this more. It's basically a larger version of the smaller product. However, I thought for certain the camera would have night vision. It didnt, so that killed it for me. It's great if you need a day time security camera while doubling as a large screen for watching videos and listening to music. It's only real fail is the camera at night or darker rooms.

    I would recommend this to a friend
    • Brand response from Nest Support
      Posted .

      Hi there Good2Go, thanks for taking the time to share your feedback with us. We are sorry to hear that Nest Hub Max didn’t meet your expectations.

      We are always working to improve our products and services, so we can provide a better experience for our customers. Your feedback goes a long way in the process.

      If you need assistance, you can always reach out to our support team. We’d be happy to help. You can use this link to contact us: https://support.google.com/googlenest/gethelp Nest

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Awesome device. Not too big for kitchen.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great device to pair with nest doorbell. Great sounding music as well.

    I would recommend this to a friend
  • Pros mentioned:
    Google assistant

    Rated 5 out of 5 stars

    Need a manual

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It is excellent, except I didn’t get any kind of manual for it

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Good speaker and display

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a nice device to add to a room that doesn't typically have a TV, works well in my kitchen.

    I would recommend this to a friend
  • Pros mentioned:
    Camera

    Rated 5 out of 5 stars

    Nest cam!

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this thing and having the camera meeting it was one less one I needed to get for the house!

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    Good, but not exactly what I expected.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good speaker and picture. Not exactly what I expected. Searching for something specific is a little complicated for older person.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    The Goog

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the Goog, it’s a fresh start every morning with the communication of my day.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    It's great!

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It has been a real cool to have. Being able to cast videos music or tv shows has been geat bu the real reason we got it was for our mother and grandmother to talk over there it. We got 2 of them, one for each and they have been great.

    I would recommend this to a friend
  • Pros mentioned:
    Camera

    Rated 5 out of 5 stars

    Such an amazing product!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is my first Hub Max with a camera (I have the 7"hub as well) and it has not disapointed.

    I would recommend this to a friend
  • Pros mentioned:
    Camera

    Rated 5 out of 5 stars

    awesome home hub

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    love the build in nest camera and face recognition ! definitely worth the price! highly recommend

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Best smart device

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We love using it to control our entire house. Best thing ever

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    More than a speaker, less than a tablet.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Most of my points on this item are the same as the regular 7" Hub, because it's basically the same device just bigger. Does what a speaker does but adds a screen with Chromecast functionality. One difference is that instead of a sleep-tracking sensor it includes a camera. Unfortunately, the camera isn't well integrated with the rest of the system and feels like an afterthought, tacked on from a third-party aquisition. The experience using the camera is a Nest experience and not a Google experience and drags the quality of the experience down. There is one other problem with the camera, as well. This display is a countertop device angled up at your face with no tilt control, so the applications for the camera are extremely limited. It isn't really useful outside of video chatting. The other difference is the speakers. This thing is LOUD, especially in the bass department. Luckily Google includes an EQ, because I had to turn the bass down to 10% to keep it from booming throughout the room and drowning out dialogue. If you're in the market for a device like this then I'd recommend it. It blows the Amazon equivalent out of the water, but at MSRP it's way overpriced for something that still does less than a similarly priced Android tablet, so wait for a sale.

    I would recommend this to a friend
    • Brand response from Nest Support
      Posted .

      Hi Jojo, thanks for sharing your review. We're sorry to hear that your experience with the camera of your Nest Hub Max has been less than ideal. Your feedback on the integration of the camera and the angle is appreciated and will be relayed to the right team for future improvements. If you need any assistance with your Nest Hub Max, you can contact us on our Google Help page here: https://support.google.com/googlenest/gethelp Nest

  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    Nest max

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I thought this would be difficult to connect, I was wrong. The sound quality on this is absolutely amazing. We like it alot.

    I would recommend this to a friend
  • Pros mentioned:
    Screen size

    Rated 5 out of 5 stars

    Great upgrade

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the large size — replacing a nest hub mini — great upgrade

    I would recommend this to a friend