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Customer Ratings & Reviews

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Customer reviews

Rating 4.6 out of 5 stars with 4123 reviews

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Rating by feature

  • Value

    Rating 4.5 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.6 out of 5 stars

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93%would recommend to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 144 Showing 2,861-2,880 of 4,123 reviews
  • Rated 5 out of 5 stars

    Recommend!

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This thing is amazing! Has came in handy way more then expected. Best part is it connects to our nest door bell and shows is who is at the door when someone rings it.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Expected better

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I really like the display and capability to show pictures. However, I do not think "Hey Google" is as "smart" as Amazon Alexa. Also, the whole "hey google" thing is not as easy as Alexa. All in all, the camera and photo features are good, but not sure I'd buy this again for the other features.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Nest hub max

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Work the way it is designed and better yet if you have the nest doorbells

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Difficult to use

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This item was purchased to replace an old Facebook Portal, which is no longer supported. To be honest, I was never able to get it hooked up for my 88-year-old mother. Too confusing, and the directions were terrible. It may be a wonderful item, but it wasn't for us. I returned it after two days of trying to set it up.

    No, I would not recommend this to a friend
    • Brand response from Google Team
      Posted .

      Hi there, Maryjo. We’re sorry to hear that the Nest Hub Max wasn’t quite the best fit for you. Even though you returned it, we’d like learn more about your experience — when you get a second, talk to us here: https://google.qualtrics.com/jfe/form/SV_2aStd8wsbcLGvwG madebygoogle

  • Rated 4 out of 5 stars

    Almost great. but not yet.

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Needs option to disable for media for kids. we pause the internet to this device when needed but that makes the camera useless. Would be great to have option to pause certion options when needed.

    I would recommend this to a friend
    • Brand response from Nest Support
      Posted .

      Hey there, JakeB! Thanks for posting a review about the Nest Hub Max. We hear your concerns, and we understand that having the ability to pause certain options can be ideal for you. We’d be happy to share your feedback with the right team for future improvements. For any other support concerns that need our attention, feel free to let us know by visiting us here so we can help: https://support.google.com/googlenest/gethelp Nest

  • Rated 5 out of 5 stars

    Hub Nest

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love the sensory it has when I enter and leave my dwelling... the programmable features like what music you want to hear and light routines if you have the Phillips Hue lighting... but this is my living room center piece

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Amazing

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This device is very amazing and a great help with scheduling and reminders im so glad i purchased this

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Awesome device

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Have had the Hub and now the Max, this is an awesome product highly recommend, entertaining and useful. Use if for info, access to streaming TV and showing pictures of the grand-kids.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    good

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product. My only feedback is that you cannot cast video music on other google's non-screen speakers. Also, I wish that it had a home screen without having to swipe to get to the different categories of playback.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Gadget

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Super useful gadget .. I installed at kitchen .. and my wife love it

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Jbear

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very good product. It was a gift for my wife and ahe enjoys it. I am pleased with the item.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Nest Hub Max

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We like the link to Google Photos to show family pics slideshow. Wish the screen was even larger. Great to be able to control our thermostat.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Grandma's helper

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love it! I stay connected with my grandchild with video calls, the hub automates my home (ie lights, door entrance, music), I can ask questions, get recipes, see who's at the front door.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Screen size

    Rated 5 out of 5 stars

    Great device and max screen display.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great big screen. Easy to use. Nice graphics. And video calls are a breeze.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Very cool!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very cool product. A great hub of info that you can have around the house while being able to make video calls. I originally got the basic version but not worth it since it cant do video calls. Dont expect to treat this like a tablet though.

    I would recommend this to a friend
  • Pros mentioned:
    Screen size

    Rated 4 out of 5 stars

    A little too big

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have the Max and Hub, prefer the size of the hub.

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    Good product

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s not perfect, but for the price it’s a good product. Best feature may be the in home security camera when I’m away. I have one in my kitchen. Great for recipes and adding stuff to my grocery list or watching YouTube

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 3 out of 5 stars

    Google Hub Max

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Over the google mini you get visual of what you ask for, easy setup but to setup pictures are easy if you follow the setup procedure with NO additional changes. 3 star is because it is NO instructions book with Nest Hub or online.

    I would recommend this to a friend
    • Brand response from Nest Support
      Posted .

      Hi Alan,

      Thanks for sharing your feedback. We're sorry to hear of your difficulty in finding the guide to set up your pictures with Nest Hub Max. If you're willing, we recommend trying out some steps on this support link: https://support.google.com/googlenest/answer/9136992

      And if you'd like us to have a look at the issue, please feel free to contact us at the Google Nest help page. We'd be happy to assist you here: https://support.google.com/googlenest/gethelp Nest

  • Rated 5 out of 5 stars

    She Loves The Nest Max

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased the Nest Hub Max for my wife as a gift and she loves it. She's not that tech savvy but with the voice controls it's a breeze for her.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Google

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Always wanted to have this little guy but finally w promo going on I was able to afford it. Super happy with it

    I would recommend this to a friend