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Customer Ratings & Reviews

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Customer reviews

Rating 4.6 out of 5 stars with 4123 reviews

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Rating by feature

  • Value

    Rating 4.5 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.6 out of 5 stars

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93%would recommend to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 146 Showing 2,901-2,920 of 4,123 reviews
  • Rated 5 out of 5 stars

    Nice one

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product. Just as described. I got it shipped within the specified time.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Took over my devices

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I got this to try out and see which I like better. Echo or Nest Hub Max. Configuration is typical Google, complex and too many settings. I tried to control my devices with it and it took them all over. Nothing works with Echo anymore. I had to remove all devices from the Nest Hub and start from scratch putting them all back into my Echo. Took two days. Lights, switches, garage door opener, plugs. What a pain. I will give a thumbs up to the Nest Hub Max. It does YouTube and YouTube TV perfectly. Also, the Nest Hub has a wider and more comprehensive knowledge for answering questions. That is something Echo could really learn from. It looks good, but the sound is not as good at the Echo Show. Overall, I give it 3 stars. Why? it cost me 2 days of work getting my smart devices back the way they were before I installed the Nest Hub.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Awesome sound for such a device

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent sound system for such a device. If you like watching Youtube and Youtube TV, you will not be dissappointed with this device! Great for the kitchen or any other rooms.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great addition to Google Home lineup

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this device. I am using it also as a security camera for the house which is very convenient. Speakers are good. I like that it tell me what is going for the day when I walk nearby. Overall, good addition. Four stars because the whole Google Home infrastructure is still pretty buggy!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Nest Hub Max is Cool

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love the fact that its a smart clock, smart frame, mini TV, and serves as a music speaker for the kitchen. It also acts like another interior security camera for us as well. It became more useful than I imagined.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Works with everything

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works well with my other Google products. Easy to send things from my phone to the hub!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great sound and awesome features!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We bought 2 of these Hub Max's. Put one in the kitchen and one in the office. Love it for doing recipes and the fact that it can be use hands free just say hey Google next step and it will tell you the next step is great!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Works great

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We upgraded from the Ale** and we couldnt be happier.

    I would recommend this to a friend
  • Cons mentioned:
    Compatibility

    Rated 3 out of 5 stars

    not that great

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    to view from another nest hub smaller version you have to reboot google nest hub max which will work for a few hours than it tells you to reboot. Went on line to see if any body fixed this problem. I think Google has to make an upgrade

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    Great for my family to communicate to eachother

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Prefect addition to my kitchen counter; helps the family stay on task with all the features

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great experience

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The nest hub is very helpful.. I am using it as a new generation bedroom clock radio alarm. Best buy experience was easy and I was happy to pick it up close to home and pay the same price

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Smaller than I wanted.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Should have gotten the larger hub. I opted for the smaller hub because it was on sale. It sits in my kitchen and looks like a children's tablet. I will go back and get the max and move the small one to another room. I works just fine!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great for smart homes

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a great display. I have it in the family room and it looks and works great. It's an awesome digital frame, security camera, music player, etc. I love it and cant wait for a good sale to get another one.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    I love it

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I absolutely love it I have it set up in my kitchen I love taking Duo calls on it I'm able to cook and move around the kitchen and it follows me

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Super product

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this as a gift for my college bound daughter (before COVID). It is a great tool for her to keep track of her pet dog and communicate with us. It makes a great alarm clock and displays pictures.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Sound quality

    Rated 5 out of 5 stars

    Best BUY

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great sound...it surprised me...EASY TO SET UP....Good Value

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 3 out of 5 stars

    Photo frame

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    While we love the quality of this google photo display & clarity it shuts off quickly. Google states it’s trying to fix the bug☹️

    No, I would not recommend this to a friend
    • Brand response from Nest Support
      Posted .

      Hi there, MeganM. It's really great to hear that you're loving the quality and clarity of the 10" HD touchscreen of your Nest Hub Max. However, we're sorry to hear that it shuts off quickly. We value your experience with products and for us to help you best, we may need to learn more about the issue you are experiencing. We recommend contacting our support team so we can isolate the issue further. You may reach out to us using this link: https://support.google.com/googlenest/gethelp Nest

  • Rated 4 out of 5 stars

    More Functionality Would Be Nice

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I wish it had a little more functionality. It is nice to have, I like it more than the Google Home, but I cannot say I love it.

    I would recommend this to a friend
    • Brand response from Nest Support
      Posted .

      Hello there, Phil. Thanks for sharing your concern about your Nest Hub Max. We're sorry to learn that your experience with the device didn't meet your expectations. We hear your concerns, and have taken note of it. If you need any help in the future, please don't hesitate to contact us on our Google Nest Help page here: https://support.google.com/googlenest/gethelp Nest

  • Rated 5 out of 5 stars

    Nest hub max

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Wish these would go on sale so I could buy more. Did not realize they also work as a video security system when I bought it but set it up to notify me on any movement at the lake house and it works very well.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Good merchandise bad service

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Item works but it was not what Best Buy employee said it would do. When I went back and questioned him- was advised to get in touch with google

    No, I would not recommend this to a friend
    • Brand response from Google Nest Support
      Posted .

      Hi there. Sorry to hear the Nest Hub Max wasn’t quite what you were expecting. We’re here 24/7 to help answer any questions you may have — when you’re ready, reach us here: https://support.google.com/googlenest/gethelp? Nest