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Customer reviews

Rating 4.6 out of 5 stars with 4123 reviews

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Rating by feature

  • Value

    Rating 4.5 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.6 out of 5 stars

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93%would recommend to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 163 Showing 3,241-3,260 of 4,123 reviews
  • Rated 5 out of 5 stars

    LOVE

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I absolutely love this, I am able to see all my photos all the time for the last several years since I started using Google photos.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great product

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Exceptional product and well needed if you plan on slowly making a smart home linked together by google products

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Christmas

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I got this for my mom for Christmas. We all live far away so now we can stay in touch and see each other more often.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Keeping in touch

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Already had a Google Home so this is an upgrade, adding video capability. in this time of quarantining it's good to be able to see family members while talking to them.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Really helpful

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love it. The added video chat is great. Now, when I am staying somewhere without my Hub, I see how dependent one can become on it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Id buy again

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This things just amazing .. great frame great smart tech still working out some bugs.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 2 out of 5 stars

    Google Max is a poor quality product

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Nest Hub Max has some really good features. The sound is an improvement over the smaller version. But the screen started to go blank within a couple of days. There are numerous people on Googles site having the same issues. Its a poor quality product and Google doesn't seem to be doing anything about it. Their support just says to return it. --Not a fan---

    No, I would not recommend this to a friend
    • Brand response from Nest Support
      Posted .

      Hi Good, we appreciate that you liked the features of Nest Hub Max. We´re sorry to hear that you are experiencing black screen issues with it. We understand how frustrating this may be for you. We value your experience with our products, and we recommend contacting our support team for further help on the issue here:  https://support.google.com/googlenest/gethelp Nest

  • Rated 5 out of 5 stars

    Nest Hub

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This has become an integral part of our home and is perfect for controlling devices and displaying information.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Subpar compared to Alexa

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Personally I like the Alexa better but this is in Our living room and does what it need to. I just prefer to have a scrolling newsfeed and weather timeline on my device

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Google does it again

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’m giving this 4 stars only because the camera on it doesn’t work. Other than that I bought it for my son to replace the smaller version of it.

    I would recommend this to a friend
    • Brand response from Nest Support
      Posted .

      Hi there SueD, thanks for choosing Nest Hub Max. We're sorry for any inconvenience you may be having with the camera.

      If you haven't tried yet, resetting Nest Hub Max may be helpful with the camera issue. This process will erase all data and you may need to set it up again. To reset, check on the back of Nest Hub Max, press and hold both volume buttons together for about 10 seconds. Your Nest Hub Max will let you know that it's resetting.

      We value your experience with Nest Hub Max. If you need further help, please consider contacting our support team here: https://support.google.com/googlenest/gethelp Nest

  • Rated 5 out of 5 stars

    Great gift. Worth it compared the the small one.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was the perfect gift. The fact that it can rotate through photos is also a great feature.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very useful home hub

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fantastic addison to a smart home. I am using this for my kitchen to pull up recipies and to control the smart home

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Delleva Williams-Thayer

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like it I bought a daughter one and I am happy with it

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Amazing product!

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Our son told us about this and it is so wonderful. Now we can eat dinner together across the world, so amazing!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Works for 2nd gen device

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like it but it's finicky while picking up voices. It may be the location though. Getting it to display the right camera is sometimes bothersome. all in all it's good thought

    I would recommend this to a friend
  • Pros mentioned:
    Camera

    Rated 3 out of 5 stars

    It’s alright

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was expecting more from this than Alexa, but they are not too far off. Both of these home systems still need a lot of upgrading to be optimal.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    It's pretty good

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best buy wants me ride with you but actually I like this thing

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love this Max Smart Display with Google Assistant

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this Max Smart Display with Google Assistant. It can do so much and can do duo calling.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    We ended up buying 2!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The sales rep was knowledgeable and personable. We ended up buying 1 as a gift and another for ourselves.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Awesome

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Perfect for all the family members, I didn't know it had some interaction games for the kids

    I would recommend this to a friend