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Customer reviews

Rating 4.6 out of 5 stars with 4123 reviews

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  • Value

    Rating 4.5 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.6 out of 5 stars

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93%would recommend to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 167 Showing 3,321-3,340 of 4,123 reviews
  • Rated 4 out of 5 stars

    I keep having to repeat myself!!!

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Disappointed on the fact that it doesn’t always respond to my voice commands I gotta keep repeating myself which is very annoying

    No, I would not recommend this to a friend
    • Brand response from Nest Support
      Posted .

      Hi ASR12, thank you for sending in your feedback on your Nest Hub Max. We're sorry to learn that you're experiencing some voice command issues with your device. We'd recommend that you retrain your Nest Hub Max to better recognize your voice as this may help with identifying your voice commands. We also suggest adjusting the Hotword sensitivity as it may also be helpful with the issue. You may follow the steps below to help improve your experience:

      Retrain Voice Match:
      - On your phone or tablet, open the Google Home app.
      - At the top right, tap your Profile picture or initial and then Assistant settings and then Voice Match.
      - Tap Teach your Assistant your voice again and then Retrain.

      Change Nest Hub Max's Hotword sensitivity:
      - Open your Google Home app.
      - Select your Nest Hub Max.
      - At the top right, tap the Settings (Gear) icon.
      - Then tap Audio.
      - Then tap "Hey Google" sensitivity and adjust the slider to make your Nest Hub Max more responsive to the Hotword.

      If you've done these steps already or if the issue still persists, we advise that you reach out to our support specialists so we can take a better look and identify the cause of the issue. You can contact us on our Google Help page through this link: https://support.google.com/googlenest/gethelp Nest

  • Rated 5 out of 5 stars

    A must have

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this addition to my kitchen and serves as a connecting spot for all my home automation needs.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love it!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought as a christmas present for my girlfriend. She absolutely loves it. Uses it daily for news, music, and recipes.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Purchasing a Google Nest Hub

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent service by your service representative finding the right product for me

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Picture Slide Show is Nice.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great for news, weather, recipes and calendar events. Since it does not have a browser yet, Google Assistant answers are limited. Hopefully, they will add G-Mail to the mix.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    What can I say google home is getting better and better each year with their smart home hubs

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Okay product

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’ve tried to turn off the camera, it turned off the microphone as well, I don’t know how could they design such a binding.

    No, I would not recommend this to a friend
    • Brand response from Nest Support
      Posted .

      Hi Kate, thanks for sharing your feedback. We regret to hear that you’re having issues with your Nest Hub Max.

      Toggling the switch on the device to the off position will disable both the camera and microphone. You may turn off the camera alone by swiping up from the bottom of the screen and tap the Camera icon.

      If you need assistance, our support team is always here to help. You may contact us anytime through this link: https://support.google.com/googlenest/gethelp Nest

  • Rated 5 out of 5 stars

    Goggle

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Have not had it long enough, try later in the week

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best product out there

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Google home. Max is amazing better then the Google home it is a great product the screen is bright.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Amazing device

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Perfect. Most importantly, i can set parental controls to prevent my kids from abusing the Youtube features on the Max.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great purchase!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love my Google Hub Max! It is very intuitive and convenient.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great for the kitchen

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Set this up in the kitchen to recognize me and makes for a great way to start the morning when eating my breakfast.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this. I have purchased twice. 10/10. Get it!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great connectivity enhancer with google duo

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love the ability to connect with friends and family via google duo directly from my nest hub max

    I would recommend this to a friend
  • Cons mentioned:
    Price

    Rated 3 out of 5 stars

    Nest Hub Max Smart Display with google assistance

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Overall product was great until I found a similiar item for a lot cheaper

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    I can see clearly now

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Makes the dinner table fun and helps in the kitchen in a major way. Ordering two more for the holidays.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    need an outlet

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love the proiduct, but cannot find an outlet to plug it in, I don't have an island in my kitchen. Need to return it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Product

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Happy I bought this. We can control our smart lights and thermostat and stream music while cooking!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Satisfied Customer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great piece of equipment, very solid and reliable. I can highly recommend.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Giver

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Loved it so much i gave it to my mom. and she has an accent and still recognize her questions.

    I would recommend this to a friend