Customer Ratings & Reviews
- Model:
- GA00639-US
- SKU:
- 10538496
Rating by feature
- Value
Rating 4.5 out of 5 stars
- Quality
Rating 4.7 out of 5 stars
- Ease of Use
Rating 4.6 out of 5 stars
Need SMART Tec help with set up
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This has great potential, however, the You Tube videos do not address the glitches I have for set up with SMART lighting and especially with voice match and video calling for family members. I will need to have Best Buy support out to the house to help me. Not sure if they do house calls with the tech support package.
I would recommend this to a friendNot very good, awful sound. Would not buy again.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Awful sound, like the typical tries to make too much bass from too little speaker... so instead of sounding clear and real it just sounds like a muddy thump. I'm not even an audiophile but I switched to this from an Alexa that was connected to a Marshall speaker so it was pretty obvious immediately what a downgrade this is. Since there's no aux line out on this or any other Google Nest product there is no way to fix that either.. just stuck with worse sound. "Thanks" , Google. ,,|,, Setup was frustrating, this thing is really making me reconsider if I even want a voice assistant around the house if they're all going to be sources of disappointment and frustration as often as they might be helpful. Why do we all put up with frustrating tech???
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hi shovel,
Thanks for the review. We appreciate your time in providing us this feedback on Google Nest Hub Max. You can try to improve the sound quality of your Google Nest Hub Max using the Home App. Check this Google Help Center page that might be of help: https://support.google.com/googlenest/answer/7575098
Our support team is always here to help in case you need further assitance, you can reach our support team here: https://support.google.com/googlenest/gethelp
- Cons mentioned:Connectivity
Returned it - Doesn't Connect to Enough Devices
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We got this hoping to also use it as a hub but it's very limiting - doesn't connect to most devices outside of Google's. It's easy to setup and use; however, it would have been an expensive speaker - which we don't need - so we returned it.
No, I would not recommend this to a friend Ok hub
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s a average hub with basic functions, mostly used to tell time
I would recommend this to a friendBrand response from Google Nest Support
Posted .Hi IsiahM, we appreciate your feedback. Nest Hub Max offers a more comprehensive smart home experience with features like voice-controlled media, scheduling, and smart home integration. Explore the possibilities here: https://support.google.com/googlenest/answer/7130274?hl
max hub
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought as gift to a family member because I recently bought one.
I would recommend this to a friendJake
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The Nest Hub Max Smart is exceptional and easy to use.
I would recommend this to a friendGreat product not so easy to set up.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love the product purchased two for grandparents not so easy to set up.
I would recommend this to a friendMaybe? Dumb kid on the block.
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.How is it something so big can’t be smarter than the doorbell every time I access the video I just stare and spin five minutes it’s OK I got a great Internet connection around the house but this seems like it just has a problem and when you talk to it you got a killer two or three times.
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hi,
Thank you for sharing your feedback with us. We're sorry to hear that you're having an issue viewing your doorbell camera on Nest Hub Max. Your experience with our devices and services is important to us.
If you haven't already, we recommend restarting your Nest Hub Max and Wi-Fi router to refresh the connection. Disconnect the power cable from the Nest Hub and Wi-Fi router. Leave the devices unplugged for approximately 1 minute. Finally, reconnect power cable back into the Nest Hub and Wi-Fi router and wait until they boot up.
If rebooting the devices doesn't fix the issue, we suggest performing a factory reset on Nest Hub Max device then set up.
If you still experience the same issue, we may need to have a closer look at it. If you can reach out to our support team here: https://support.google.com/googlenest/contactflow
Great smart screen.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great smart screen. Software could be more user friendly.
I would recommend this to a friendGreat Device
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This item is great for monitoring and checking my smart home.
I would recommend this to a friendGreat product!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great product and easy to use. Purchased as a gift and they have enjoyed it.
I would recommend this to a friendAwesome Product
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Hub Max is awsome! Does everything i wanted it to do and More.
I would recommend this to a friend- Pros mentioned:Sound quality
Google hub max
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very good and powerful display. Love it and use it as photo album, YouTube and main google home device.
I would recommend this to a friend Get the Pixel Tablet Instead.
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Decent for just a hub but lacks alot of simple features. I recommend speeding the extra money on the Pixel Tablet.
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hi SarahT, thanks for letting us know about your Nest Hub experience. We want to help you get it working as expected. Contact us at your best time, check out this link: https://support.google.com/googlenest/gethelp?sjid=14173319662145596140-NC
Wouldn't buy again
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Git this for my nest cameras but really never use it. Not fond of a camera in the house for someone to hack into and watch and listen to everything so camera is turned off. Everything I need is on my phone to see.
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hi Kimberly, thanks for sharing your review. We're sorry to learn that your experience with your Nest Hub Max has been less than ideal when it comes to the camera of the device. We value your privacy and we're taking great measures to make sure it is protected and well guarded. If you would like to learn more about how we keep your data private and secured, you can read more using this link: https://support.google.com/googlenest/answer/9415830
For any support needs you may have with Nest Hub Max, we'd be happy to assist you here: https://support.google.com/googlenest/gethelp
Meh
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Wasnt as intuitive as I expected. Everything was just ok about it. If it was free I'd take one, even at 50% off it seems like a bit much.
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hey there, kewelmike. Thank you for taking the time to share your thoughts on the Nest Hub Max. We appreciate your feedback and understand that your experience fell short of your expectations. We apologize if the device did not meet the level of intuitiveness you were anticipating. We strive to provide products that are user-friendly and efficient. If you have questions and other concerns, we recommend reaching out to our dedicated team of specialists on the Google Help Center page here: https://support.google.com/googlenest/gethelp
- Pros mentioned:Screen size
It was great until it stopped working properly
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Originally I purchased two smaller nest hubs but when the newer, large screen Nest Hub Max came out, I invested in repurchasing. The larger screen was more suitable for my elder parent who wanted to keep watch of the front door (doorbell). It worked for about 6 weeks. Then some kind of change must have been made on the Google side and we can no longer view the front door. Google support has taken over 10 hours of my/my brother's time in trying to troubleshoot without resolve. Both Nest Hubs were purchased over 30 days ago so I have no recourse to return. VERY DISAPPOINTED... over $400 spent for both hubs and we cannot use them for the purpose I purchased them for!
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hi blondcapt,
Thanks for leaving your feedback with us. We're sorry for this inconvenience and we understand such an experience can be disappointing.
There are a few things to check to stream video doorbells on Nest Hub Max:
1. Confirm account has been properly linked. If using Nest Hello Doorbell, confirm the correct Nest account is being used. Confirm that the user’s Nest account is an Owner and not a family member account. Family member accounts do not currently work with Assistant integrations. They should use the credentials of the “Owner” to add it.
2. Turn on visitor announcements in the Nest App.
3. Enable Personal results and Home screen & notifications in the Nest Hub Max display's setting within the Home App.
4. Turn Do not disturb off in the Nest Hub Max display's setting within the Home App.
5. Unplug the power cord from your Nest Hub Max for a minute then plug the power cord back in.
If the above steps don't resolve your issue, we're always here to assist you further here : https://support.google.com/googlenest/contactflow
Great addition to our Smart home
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.works great and we like that I can call home using this device.
I would recommend this to a friendLove it
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This items is amazing I’m still trying to learn everything about it
I would recommend this to a friendPictures is very Geat.
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I will recommend this product to my friends best product I ever had.
I would recommend this to a friend