Customer Ratings & Reviews
- Model:
- GA00639-US
- SKU:
- 10538496
Rating by feature
- Value
Rating 4.5 out of 5 stars
- Quality
Rating 4.7 out of 5 stars
- Ease of Use
Rating 4.6 out of 5 stars
- Pros mentioned:Google assistant
Google max
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works great Controls all the nest products and also shows home pictures good purchase
I would recommend this to a friend Sounds better than hub
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sounds better than the regular hub but screen is only 720p
I would recommend this to a friendGoogle Assist doesn't work with Hopper3
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Really like my Nest Hub Max except for the miss leading advertising by Google and Dish that the Google Assist works with Hopper 3. All other features work great but if you are buying with this feature as major importance, DON'T buy it.
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hi, thanks for taking the time to share your feedback. We're glad that you like your Nest Hub Max, and we apologize for any misunderstanding.
Your feedback matters a lot to us. We’re always looking for opportunities to improve our products and services to provide you with the best experience. Feel free to reach out our support team if you have any questions: https://support.google.com/googlenest/gethelp
You can also follow our social media sites and keep an eye on our blog for any current news, updates, and announcements here: https://blog.google/
Functionally Helpful
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good variety of useful features, providing convenience
I would recommend this to a friend- Pros mentioned:Ease of use
Google hub.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Awesome hub. Fun to display all your pictures. All features are very easy to use.
I would recommend this to a friend Love it!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.wish you could phone more than one person and see them
I would recommend this to a friend- Cons mentioned:Connectivity
Nice Idea but Not Ready
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The tablet that serves as a smart display is a nice idea. However, this smart display is very limited in its implementation. Google Assistant is a hit or miss, apps are limited, Nest gave me an error and couldn't connect. What gives? Overall, I'm not satisfied with this product. It's been returned
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hi there, FinnE. We’re sorry to learn that your experience with the performance of your Nest Hub Max didn't meet your expectations. It's important to us that we provide you with the best help possible and identify the cause of the error you’re getting with your device. Please reach out to our dedicated team of specialists on our Google Nest Help page for immediate support: https://support.google.com/googlenest/gethelp
Google hub
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Trying to figure out how to keep it from answering my cellphone. Says to delete google assistant but I need this app. Has to be a way just have to look into it some more.
I would recommend this to a friendBrand response from Nest Support
Posted .Hi pony, thanks for letting us know about the difficulty you're having, trying to keep the Google Assistant from answering on your phone when giving voice commands. Here are some quick steps you can follow to address this issue:
- Update your Google app version.
- Make sure to add the same Google account to both devices.
If you still experience the same issue, you're more than welcome to contact our support team. We'll certainly do our best to help you with your support needs here: https://support.google.com/googlenest/gethelp
Good kitchen display
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great display for our kitchen, our best is connected to it, it does get a times finicky when playing music. iTunes doesn’t always connect
I would recommend this to a friendBrand response from Nest Support
Posted .Hey there, OXI102840. Thanks for leaving feedback about the Nest Hub Max. We’re glad that you like it, but we’re sorry to hear that your music experience is less than ideal.
A range issue or wireless interference can affect the performance of your display. It can pass the connection test during setup, but will struggle to stay connected if it’s just a bit too far away. You may also check for objects such as mirrors and refrigerators between the camera and your router as these items could block the connection. Read Troubleshooting Wireless Interference here: https://support.google.com/googlenest/answer/9276282
We also recommend checking your Wi-Fi network to see if your bandwidth is congested, which can happen if you have too many devices connected on the same bandwidth or if your network package is not enough to handle the data traffic on the network. Removing other connected devices to your Wi-Fi may relieve network congestion. If your display is mounted too far from your Wi-Fi router, you may need to extend your Wi-Fi network’s range using an extender, boosters or additional Wi-Fi access points.
For additional help, you can contact us through our support channels found here: https://support.google.com/googlenest/gethelp
- Pros mentioned:Ease of use
Love my Nest Hub Max
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good little device, does what I need it to. Seamless installation and start up.
I would recommend this to a friend Love it but...
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love the way pretty much how almost everything works but the fact that, you can't adjust the angle view of camera. So I have to wedge it if you're sitting position is lower than the hub. Really disappointing coming from the know it all Google
No, I would not recommend this to a friendGood Product
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Quality is good. Works fine and Very useful product
I would recommend this to a friendGood video quality
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s A little confusing to start using but very cool
I would recommend this to a friend- Pros mentioned:Ease of use
Merry Christmas
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love Google products and the ease of use purchased for a Christmas present
I would recommend this to a friend Google gets confused.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is my second for my home but somehow it gets confused when I give a command. When I command my bedroom hub the living room answers. Not too smart after all but too late to return so....
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hi Breville, thanks for sharing a review about your experience with Nest Hub Max, and it's unfortunate to learn of your issue with the performance of its Google Assistant.
If your bedroom Nest display is having a hard time picking up your voice commands but the other Nest display works fine, there’s a possibility that the bedroom display is having trouble connecting with Google. We’d like to rule out the possibility of your Wi-Fi connection being the cause, and if you haven’t yet, we suggest the simple steps below:
- Unplug your Nest Hub and wait for 10 seconds, then plug it back in. Wait for the device to reboot, then try to ask the Assistant your question again.
- Reboot your modem and router.
- Try to switch between 2.4 GHZ and 5 GHz network to see which band is more reliable
- If there are nearby devices that may cause interference, such as microwave ovens, wireless speakers, baby monitors, Wi-Fi routers, try to move your display to a different room, or to move it closer to your router.
Also, Retraining your Nest display, to better recognize your voice, and adjusting the Hotword sensitivity may be helpful with the issue. You may follow the steps on these help articles:
- Check which devices are using Voice Match: https://support.google.com/googlenest/answer/7588195
- Adjust how sensitive Google Assistant is to “Hey Google: https://support.google.com/assistant/answer/9712065
We're always here for your support needs. Let us know at the following link if further assistance is required: https://support.google.com/googlenest/gethelp
Meh, could be better
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The Google assistant is out dated and the software should be able to provide better results. Needs more work.
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hello there, AlbertR. We’re sorry to hear about your experience with the Google Nest Hub Max. We’ll share this information with the right team for future improvements. Meanwhile, retraining your Nest Hub with the Voice Match may help, especially if you have other family members sharing your display. See the steps below on how to do this:
- On your phone or tablet, open the Google Home app
- At the top right, tap your Profile or initial and then Assistant settings and then Voice Match.
- Tap Teach your Assistant your voice again and then Retrain.
If further assistance is needed, please reach out to our support team using this link: https://support.google.com/googlenest/gethelp
- Pros mentioned:Camera
Awesome
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I really like the way it looks and I like the fact the it has a camera.
I would recommend this to a friend - Pros mentioned:Screen size
Priceless
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Perfect for under my computer monitor. The experience is next level.
I would recommend this to a friend Maybe purchased a defective device
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I like having the ability to stream YouTube tv and apple music to the device. I notice at times the screen will turn black when I'm in an application. I have to 'hard reset' the device on occasion to correct.
I would recommend this to a friendBrand response from Nest Support
Posted .Hi Eric,
Thanks for sharing your experience with your Nest Hub Max. We're delighted that you like the streaming feature of your Nest Hub Max. This is despite of the little trouble you encountered with your Nest Hub Max.
We'd like to have a closer look at the issue and help you sort this out. Please reach out to our support team here: https://support.google.com/googlenest/gethelp
Fustrating
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love all the features it has, but it's been fustrating trying to get my music playlist that I created in youtube to play and also not all of my photos that I downloaded to Google photos are showing on my Photo frame.
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hi DADA,
We appreciate your feedback. We're glad that you loved all the features of your Nest Hub Max. We do apologize for the frustrating experience trying to play your YouTube playlist. You may need to get the premium subscription to enable this feature.
Google Photos automatically attempts to select what it thinks are the best photos from your Live Albums and Recent Highlights. From your existing private and shared albums, Google Photos attempts to remove bad photos (blurry, poor exposure, low resolution, near duplicate) but will not otherwise curate the contents of your albums. You can completely turn off curation for private and shared albums when you change the “Personal photo curation” setting to “Live albums only.” No curation at all is done on your Favorites. Also, if photos in your private and shared albums don't appear and you expect them to, turn off curation for those albums. To do this, change the “Personal photo curation” setting to “Live albums only.”
We'd love to hear more about your experience with Nest Hub Max. Feel free to contact us at your convenience if you still have any questions or support needs by reaching out to us here: https://support.google.com/googlenest/gethelp