Customer Ratings & Reviews

Not that useful. Not pulling me from using the phone, even in the kitchen.

You can't change the language unless you change the language of your phone language changes across all formats

I am happy with the google play but I am not happy with the return policy. I had to buy three because I didn’t get my one package with two with one for my son and one for my daughter but it didn’t arrive in time for my daughter’s birthday so I had to buy a third one to send to her. Then I couldn’t get to Springfield to return the one in time because of car trouble so now I am stuck with an extra one. I won’t buy anything from Best Buy again.

you can't view multiple nest cameras at once even though someone here claimed you can -- you can't

It requires improvement in interface. You can search video by voice but then if you ask to play first one. It would play song ‘first one’

Returned mine and got Alexa. Migrating emails from Nest to Google was a pain Spent 3 hrs on the phone with tech support. Alexa was a piece of cake.

Very complicated to switch wifi if you take unit different house should pick up automatic rather ridiculous

Google was great, but as with many of their products - both application-based and hardware - they seem to have lost interest.

This is a smart all time connected speaker with a dumb display. It would be nice to keep the time when power goes away. Also to have a choice to display time, or day or time and day maybe even contact at the same time. It would be nice to arrange according to your needs like an informatic hub on the home screen like a smart display without the need to touch it or talk to it.

It was cool to have at first but then that excitement died relatively sooner than expected.

I purchased this to upgrade my Google home Max speaker, but returned it because the sound quality is not nearly as good.

Pretty digital picture frame. Offers little value outside of this if you aren't heavily invested in home automation.

Difficult to use and very limited. You’re much better off getting an iPad IF you’re not using the voice assistant. I got an iPad for the same price when it was on sale. Plus the Nest Hub has to be plugged in the entire time.

This was a good product. Not sure what happened. The screen randomly goes black while playing videos and the sound continues to play. I just This was okay when it started once a day but eventually went up to 3 times a day. I contacted Google and they eventually sent me a "new" one. Now the new one is doing it as well. Here we go again....

The hub max worked pretty well for the first 8 months, now it will not stay connected to wifi. I know, the whole line of questions about distance to router, internet quality, etc... none of my other wifi dependant devices have any problems, just this hub max. Very disappointed for the price I paid for it. Will explore my options for returning or replacing as it was purchased through best buy.

My home is pretty heavily invested in the Google ecosystem (multiple Home devices, Android TV, Nest Thermostat and Protects), so I was definitely intrigued by the new larger Smart Display, I’m always looking to make my home smarter. The Nest Hub Max replaces the original (smaller) Home Hub in my kitchen. The obvious difference between the original Home Hub and the new Nest Hub Max is well, it’s bigger (7” vs 10”). The larger footprint definitely makes it feels more at home on a kitchen counter than its smaller sibling. With its larger size come better sound. While it is louder and crisper than the original, I still found it lacking, but it’s perfectly fine for videos or background music. The second difference is that this one features a camera. So why do you want (another) camera in your house? Well, maybe you don’t and if that is the case, there is a physical button on the back to turn off the camera (this will also turn off the mic, you can turn them off/on individually in the Home app). If you do choose to use the camera, it works great for video calls (it even tracks you around the room to keep you in frame), acts as a security camera, and offers facial recognition. The security camera aspect integrates with the Nest app and allows you to see a live view, set schedules, get notifications when it detects motion, view clips and more. It comes with a Nest Aware trial that you will need to pay for to use some of the features after it ends. If you want to strictly use the live view function, that can be done through the Google Home app with no subscription fee. A few other notes on using this as a security camera; there is no night vision and its fixed angle can be a bit awkward (under cabinet and ceiling views). If you choose to use the facial recognition feature, the Nest Hub Max will attempt to show you relevant info when it identifies you (like calendar appointments, recommended videos or music). Another bonus is that you can use hand controls to pause/play media. This is especially useful when a toddler is screaming and the Hub Max can’t hear you yelling to turn off “wheels on the bus.'' Speaking of the microphone, it’s adequate and typically hears me correctly 8 out of 10 times (depending on the volume of the screaming toddler). With all the “smarts” this thing has, my favorite feature is that it just works as a great digital photo frame. It integrates with your Google Photos account and can show all or just select albums. Since my photos backup and get sorted into albums automatically, often times a photo I took the same day will pop up on the screen. It also has a great ambient light sensor to match the room lighting so the images appear more true to print and not like you are looking at a bright display. If you are looking to add to or get into smart home technology, this is a great value as it combines a smart speaker, display and security camera in one well designed package that is easy enough for anyone to use.

I really love this device. Definitely a game changer and I highly encourage this purchase. Great home security camera and Comes with additional Google smart home features that other devices don't have yet.

Its great but the screen blanks out while playing video. Audio continues but has to be unplugged to get video back on.

Works with google apps only. Many comments of how to link other apps, but they don’t work as they are supposed.

I haven't messed with it too much. I use it mostly as an alarms. One expensive alarm lol