Customer Ratings & Reviews
- Model:
- GA00639-US
- SKU:
- 10538496
Rating by feature
- Value
Rating 4.5 out of 5 stars
- Quality
Rating 4.7 out of 5 stars
- Ease of Use
Rating 4.6 out of 5 stars
Google you can do better
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I've got a Google home and love all my Google products, except the Nest Hub Max. This device needs to be constantly restarted due to multiple errors. The device rarely shows my cameras, yet I can hear sound. The apps like YouTube Tv constantly crash. This is a glorified smart speaker with lackluster features and applications that don't work. Very disappointed Google and even more disappointed that there are no future features to get excited about.
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hello there, GooglefanfromTX. It's unfortunate to hear that you're experiencing multiple errors with your Nest Hub Max. It's important to us that we provide you with the best help possible and identify the cause of these issues you’re having with your device. Please reach out to our dedicated team of specialists and have the firmware version of the device handy along with the software version of your Google Home app so we can better investigate your concern. You can contact us for immediate support on our Google Help page here: https://support.google.com/googlenest/gethelp
Good system but still cannot program it
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good system but still cannot program it. I need help from the geek squad
I would recommend this to a friendBrand response from Nest Support
Posted .Hi Jerry,
Thank you for taking the time to share your feedback with us. If you need help with setting up your Nest Hub Max, we can help.
The setup process is easy and straightforward. The Google Home app and Nest Hub Max are your guides to complete the setup process. We recommend to have all the requirements ready for setup. You can find the list of requirements and the setup steps in this support article: https://support.google.com/googlenest/answer/7029485
If you'd like us to help you set it up, you just need to contact us here: https://support.google.com/googlenest/contactflow
Don’t buy
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This smart home device is a joke. It broke in less than two years. Google can do nothing since the warranty period ended. Do not recommend. I was using it as a way hoto frame and music player occasionally, it has limited functionality and minimal lifespan. Google doesn’t value their customers and build products that will break once warranty is over.
No, I would not recommend this to a friendDuo
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I thought it was capable of doing so much more....
I would recommend this to a friendBrand response from Nest Support
Posted .Hi there, thanks for reaching out to us. We ́re sorry to hear that Nest Hub Max didn't meet your expectations.
For a detailed list of Nest Hub Max´s features, we recommend checking this link on our support page: https://support.google.com/googlenest/gethelp
And, if you'd like to talk to any of our support specialists, you may reach out to them by visiting this support page: https://support.google.com/googlenest/gethelp
Does not disappoint
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It was a great buy, have this set up in my dining room, i cant chat with my family or have full security cameras when were on vacation.
I would recommend this to a friendNest Hub
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Hard to understand and use. Does not work that easily.
No, I would not recommend this to a friendVideo chat
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Didn't like the moving camera when my Mom video chat.
I would recommend this to a friendI don't understand directions
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It was too difficult,confusing to figure out all it had to offer.
No, I would not recommend this to a friendOk display
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The smart display is okay, but the bezel was too big.
No, I would not recommend this to a friendPrefer alexa
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I prefer alexa. I got this bevause of my nest cameras but liked the alexa better. Put it in my sons room he broke the cord and they tell me their isnt a replacement sooooooo it sits in my basement replaced with an echo show 10
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hi Scott, thanks for sharing your feedback to let us know of the issue you had with your Nest Hub Max. It’s unfortunate to learn that the power cord broke and that there isn’t a replacement for it. However, we’d like to help you further and see how we may be able to assist you, and if you haven’t yet, we suggest visiting us anytime here: https://support.google.com/googlenest/gethelp
Over-priced picture frame
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I like that it does a photo slideshow and that's about it. But it's a worthless piece of garbage. If I have a question I have to say Is it 3 or 4 or more times before I get a response. And a lot of the time the answer is I don't know. That's not why I purchased this. I asked what's the current temperature was and it gave me the Wikipedia definition of temperature. It's not a smart home, it's a very very dumb home. Very disappointed and wish I hadn't wasted my money. If I wanted to ask half a dozen times to turn the lights on I will get a boyfriend instead of a smart home. I wanted something that would listen. Smart home does not.
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hi MegBTV, thanks for sharing your insights. We’re sorry to learn of the poor experience with the Google Assistant for your Nest Hub Max. We’d like to help you further.
Google Assistant might not activate properly when you say “Hey Google” or “Ok Google,” particularly in a noisy environment. Also, being specific with your query will help you get better responses. Make sure Nest Hub Max recognizes your question correctly. Ask the same question to see if you will get the same answer. Retraining your Nest Hub Max, to better recognize your voice, and adjusting the Hotword sensitivity may be helpful with the issue. You may follow the step by step guide on these help articles:
- Check which devices are using Voice Match: https://support.google.com/googlenest/answer/7588195
- Adjust how sensitive Google Assistant is to “Hey Google: https://support.google.com/assistant/answer/9712065
We care about your experience. Please let us know if you need further assistance. You can contact us anytime and we’d be happy to help you here: https://support.google.com/googlenest/gethelp
Poor interface with YouTube TV
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nice platform but very disappointing performance. Specifically it’s reliability interfacing with YouTube TV is poor. Probably 75% of the time when you ask it to play something on YouTube TV, it can’t find it and says it isn’t available even when it is playing on the TV in the next room. Even simple requests like “play CBS Evening news” or “play the national championship game on ESPN” on YouTube TV” it says it isn’t available. This is especially disappointing since Google owns both of them!
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hi BillF, thanks for sharing the details of your feedback about the Nest Hub Max, and we’re sorry to hear of your disappointing experience with its performance and reliability playing something on certain apps.
A range issue or wireless interference can cause your Google Nest devices to disconnect from your Wi-Fi. Try moving your Nest display a bit closer to your router. Sometimes it may pass the connection test during setup, but will struggle to stay connected if it’s just a bit too far away. You may also check for objects such as mirrors and refrigerators between the Nest Hub and your router as these items could block the connection. If help is still needed, read Troubleshooting wireless interference here: https://support.google.com/googlenest/answer/9276282
For further assistance and guidance, you can communicate with us through our support channels found here: https://support.google.com/googlenest/gethelp
Have to say "Hey Google" 3-4 times to wake it up
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Man is this thing frustrating. Have had nothing but amazon smart devices up to this point, but bought this for the huge clock for my bad eyes at night. Amazon is MILES ahead in voice recognition. I have to constantly say "HEY GOOGLE" at least 3-4 times to wake this worthless thing up. There is an option to turn up the voice recognition which is utterly useless. If you want something that hears you the first time every time, go Amazon. Get this if you want to wake up at 2:00 am after falling asleep with your lights on and yell "HEY GOOGLE" at the top of your lungs 4 times in a row to have it turn off your smart lights.
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hi there DJmigra, we hear you and we appreciate your feedback. And we’re sorry for the poor experience you have with the Google Assistant of your Nest Hub Max.
Google Assistant might not respond properly when you say “Hey Google” or “Ok Google,” particularly in a noisy environment. Also, being specific with your query will help you get better responses. Make sure Nest Hub Max recognizes your question correctly. If you haven’t tried yet, Adjusting how sensitive Google Assistant responds to the hotword “Hey Google” may also be helpful. Please see the steps below:
- Open the Google Home app.
- At the bottom, tap Home.
- Select your Nest Hub Max.
- At the top right, tap Device settings Settings and then “Hey Google” sensitivity.
- If you don’t find “Hey Google sensitivity,” first tap Audio.
- Choose how sensitive you want Google Assistant to be when it responds to you.
- To change this setting on another device, tap Adjust more devices.
Though it can also be related to possible Wi-Fi interference or congestion, we’d like to have a closer look into this issue and help improve your experience. You’re more than welcome to visit us anytime here: https://support.google.com/googlenest/gethelp
So so
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I think not good for used that too expensive think
No, I would not recommend this to a friendStopped working in less than a month
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We had our google for less than 1 month. We played music for about an hour then it stopped playing. The next day the same thing. Today I walked past the google and it made a loud noise and the screen went blank. Of course Best Buy can’t do a refund because it’s past 15 days. Obviously, the issues arise after the return date is met.
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hello there. Thanks for your feedback on Nest Hub Max. We’re sorry to hear you’re not having the ideal experience we want to share with you. We’d like to investigate whether these issues are caused by the device or other environmental factors. Contact us by phone or chat so we can provide you with troubleshooting guidance here: https://support.google.com/googlenest/gethelp
Great for NEST house, not for Social Distant Vids
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The reason I got it was to have some hangouts with friends. But somehow Google did not get the memo that conferencing is the new hotness. You are limited to only video calling one person. I ended up returning it. Everything else was great about it.
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hi Jesus,
Thanks for your feedback. We're sorry to hear that Google Nest Hub Max didn't meet your expectations. While conference calls aren't supported on Nest Hub Max yet, we are continuously working to improve our products and services to satisfy the needs and expectations of our customers. Hearing feedbacks like yours help immensely in this process.
You can find out what's new by checking our Google Nest Help Center
and by following our social media accounts.
Stops connecting to WiFi making it useless!!
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We had high hopes for this device. Having an elderly parent living in our home it was a relief to be able to view the camera during the day while we were at work to make sure all was ok. Well, that only lasted a short time before this device bricked itself and stopped connecting to WiFi. After searching this topic it is apparent that this is a problem with this device and there isn't a fix. Come on Google give it a firmware update...
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hi there, Bfred. Thanks for sharing your feedback about the Nest Hub Max. We understand the convenience of having the ability to monitor your loved ones, and we’re sorry to hear of your poor experience with its connectivity.
A range issue or wireless interference can affect the performance of your display. Sometimes it may pass the connection test during setup, but will struggle to stay connected if it’s just a bit too far away. If you're experiencing a spotty connection or weak signal, we recommend checking your Wi-Fi network to see if your bandwidth is congested. This may happen if you have too many devices connected on the same bandwidth or if your network package is not enough to handle the data traffic on the network. Removing other connected devices to your Wi-Fi may relieve network congestion. If your display is mounted too far from your Wi-Fi router, you may need to extend your Wi-Fi network’s range using an extender, boosters or additional Wi-Fi access points.
That said, we’d like to learn more whether this issue is caused by the device, Wi-Fi connectivity, or other environmental factors. Please contact us anytime for troubleshooting guidance and assistance here: https://support.google.com/googlenest/gethelp
Great gift options
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Got this for my parents and make an album the family can upload picture to they loved this so much
I would recommend this to a friendMy Hub
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love using the Hub. Can do so many different things with it. My grands love playing the games
I would recommend this to a friendNest Hub Max Smart Display
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The best video monitor Google offers is this Nest Hub Max Smart Display with Google Assistant!
I would recommend this to a friend