Customer Ratings & Reviews
- Model:
- GA00639-US
- SKU:
- 10538496
Rating by feature
- Value
Rating 4.5 out of 5 stars
- Quality
Rating 4.7 out of 5 stars
- Ease of Use
Rating 4.6 out of 5 stars
It’s poor
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s poor video recording also every things run with the voice order beside that to see your recorded videos it hard.
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hello there, TsegabM. Thank you for sharing your concerns with the video recording of your Nest Hub Max. We're sorry that your experience with the device was less than ideal. It's important to us that we provide you with the best help possible and identify the cause so we can further improve the performance of your device. Please reach out to our dedicated team of specialists on our Google Help page for immediate support here: https://support.google.com/googlenest/gethelp
Uugghh
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The one we got we havent been able to ise the cameraon, it was a gift and by the time we could get it returned they said it was to late.
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hello there, ErickaR. Thanks for the review. We’re sorry to hear about your experience with the Nest Cam on your Nest Hub Max. We suggest trying the simple steps below that might help:
- Open the Google Home app.
- Tap Favorites or Devices.
- Touch and hold the Nest Hub Max for which you'd like to set up the Nest Cam.
- At the bottom, tap Set up Nest Cam.
- Follow the on-screen directions and when prompted, use your mobile device's camera to scan the QR Code displayed on your Nest Hub Max.
If the issue persists, we’d be happy to guide you with troubleshooting steps and help improve your experience. Please get in touch with us anytime using this link: https://support.google.com/googlenest/gethelp
Dead after 3 months
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good feature sets, great for gifting to elder family members. You can manage what they see via google photos. Privacy for the camera is also great. But dead after 3 months of use.
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hi Tfish,
Thanks for letting us know of the issue with your Google Nest Hub Max. We know how frustrating it can be that your device stopped working after such a short time. We’d like to help improve your experience.
If you've plugged your Google Nest Hub Max into a different power outlet, and it still didn't power on, then the issue may be with the power cable or the device itself.
Google Nest Hub Max comes with a 1-year limited manufacturer warranty starting from the date of original purchase and we'd like to take a look at the issue and do our best to help you, if you can reach out to us here: https://support.google.com/googlenest/gethelp
Absolute Junk
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Camera view from 15 ft is garbage can’t tell who the person is. Camera just stops recording and you have to reset it and then do it all over again in a few days
No, I would not recommend this to a friendUnable to link to streaming services
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The hub seemed really cool and I was excited to use it but the app would not connect to any of my streaming services the way it said it would. I returned this product.
No, I would not recommend this to a friendUseless
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Useless. Glorified Kindle. Big, Bulky, Clumbsy. No real practial use unless you want to pretend you are a Jetson.
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hi there, Sundy. Thanks for your feedback on the Nest Hub Max. It’s unfortunate to hear that your experience is below your satisfaction. We’ll use your feedback for future improvements. Meanwhile, we encourage you to visit the following link to learn different ways to enjoy your Nest speaker: https://support.google.com/googlenest/topic/7195269
Your experience is important to us, and you’re always welcome to tell us more about your concerns and we’ll gladly help you, here: https://support.google.com/googlenest/gethelp
Not worth. $250
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The Nest Hub Max doesn't function very well. One must give commands multiple before the device performs the task. The audio output of the device is not what one would expect from a premium speaker. Save your money and go with a cheaper alternative.
No, I would not recommend this to a friendBroke after a month
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Unit broke after a month of use. Won't connect to Wi-Fi at all and Google doesn't want to do warranty replacement as it is beyond return policy with BestBuy.
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hello Staszek84, we appreciate you for sharing your review on Nest Hub Max. We're sorry to learn that the device you received from BestBuy broke after a month. This is not the initial impression we want you to have with the products and services we provide. If you're willing, we'd like to help find a better resolution for you. Please reach out to our support specialists and allow us to redeem ourselves and improve your experience with the Nest Hub Max. Please contact us on our Google Help page here: https://support.google.com/googlenest/gethelp
Ok device
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not all it’s cracked up to be for the price ok....
I would recommend this to a friendDon’t buy this!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worst purchase ever. Try again in a few minutes… right!
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hello there, NeilT. We appreciate your feedback, and it’s unfortunate to hear about your experience with the Nest Hub Max.
A range issue or wireless interference can affect the performance of your display. Sometimes it may pass the connection test during setup, but will struggle to stay connected if it’s just a bit too far away. If you're experiencing a spotty connection or weak signal, we recommend checking your Wi-Fi network to see if your bandwidth is congested. This may happen if you have too many devices connected on the same bandwidth or if your network package is not enough to handle the data traffic on the network. Removing other connected devices to your Wi-Fi may relieve network congestion. If your display is mounted too far from your Wi-Fi router, you may need to extend your Wi-Fi network’s range using an extender, boosters or additional Wi-Fi access points.
You can always visit the Google Nest Help Center or contact us through our support channels found here: https://support.google.com/googlenest/gethelp
Unnecessary Device
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.If you own a smart phone or tablet, then there is no need for this. Big, bulky and unnecessary.
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hello there, VeronicaM. Thanks for the feedback on Nest Hub Max. There are different ways to enjoy the display like viewing photos, streaming your compatible security camera, playing TV shows and movies, and more. Visit this link to learn other things you can do with the Nest Hub: https://support.google.com/googlenest/answer/7130274
You’re always welcome to visit us for any questions or concerns you may have, here: https://support.google.com/googlenest/gethelp
No replacement power cords
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I liked this product a lot. However, if you ever think that something could happened to the power cord, don't buy this as there is no way to get a replacement and you now have a $200 paperweight. And Google support is absolute trash.
No, I would not recommend this to a friendLinked device
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased this item and it was linked to another device already. Really disappointed because it was sold to me as “new”.
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hello there, thanks for sharing your review here. We're sorry to learn that your Nest Hub Max was used even before you received it. This is not the initial impression we want you to have with the products and services we provide. We suggest reaching out to BestBuy so they can address this concern for you. If you need any help in the future with your device, please don't hesitate to contact our dedicated team of specialists on our Google Help page here: https://support.google.com/googlenest/gethelp
Bad purchase
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The device would constantly lose the wifi signal even though there is nothing wrong with the wifi. For a device that is dependant on the wifi, without it, it is rendered useless
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hi Eckoz, thanks for contacting us to inform us about the connectivity issue with Nest Hub Max. We're sorry for any inconvenience this issue may have caused you.
We recommend some steps below to help isolate the connectivity issue:
- Reboot your router.
- If you have a dual-band router, make sure it is on the 2.4 GHz band for better coverage.
- Make sure you power the Nest Hub Max with the provided power supply into an open electrical outlet.
- Try placing your Nest Hub Max device about 20 feet away from your router, or less.
- Perform a Factory Data Reset on your Nest Hub Max. To reset, check on the back of Nest Hub Max, press and hold both volume buttons together for about 10 seconds. Your Nest Hub Max will let you know that it's resetting.
If the issue is persistent, please feel free to contact our support team for further troubleshooting and isolation here: https://support.google.com/googlenest/gethelp
Not as expected
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not working as expected..returned product for refund
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hi there, ChinitiPR. We're sorry to hear that your experience with the Nest Hub Max did not meet your expectations. If ever you find yourself wanting to try any Google Nest devices and have some questions or concerns, please don't hesitate to contact us on the Google Help page: https://support.google.com/googlenest/gethelp
Bought from BEST Buy
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I am not happy with "Nest Hub Max Smart Display with Google Assistant - Charcoal" I would give ZERO rating if I could. The sound is awful
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hi DFarman, Thanks for sharing your review on your Nest Hub Max. We're sorry to hear that your experience with the device didn't meet your expectations when it comes to the performance of the sound. We'd like to know more about your Nest Hub Max so our support team can assist you in finding a better resolution and improve your overall experience. Please contact us on our Google Help page here: https://support.google.com/googlenest/gethelp
Defective
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The screen flickers and cuts in and out due to a factory defect, it was a gift so I noticed after the 15 return date. I only wish to exchange for a new one.
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hi JaimeG, thanks for reaching out. We're sorry to hear about the screen flickering issue with your Nest Hub Max.
We'd like to know more details of what's happening with your Nest Hub Max and its display, and help improve your experience. Please feel free to reach our support team for further troubleshooting here: https://support.google.com/googlenest/gethelp
I didn't buy chit. Some piece of chit used account
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.best buy you should check closely when someone orders something sent to a far away state. Especially something way out of character for me. Thanks for not protecting my account!
No, I would not recommend this to a friendHub is a Piece of crap, just like the geek squad.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Alexa is alot better. The hub is crap. Re selling it. To many things to get it to work correctly.
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hello ScottZ, we appreciate you for sharing a review about your experience with using the Nest Hub Max, and we’re sorry to hear it’s below your expectations. We’d like to know more about your challenges, whether this is about the performance, functionality or features, so we can learn how we can provide you a better experience. You may visit our website whenever you have time for services and assistance: https://support.google.com/googlenest/gethelp
Does not work with Ring
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Was hoping to view doorbell and motion detected video on the Google Hub Max. Nest cameras are too expensive. Missed the tine period to return so stuck with the device.
No, I would not recommend this to a friend