Customer Ratings & Reviews

Hi Mickey, thanks for giving us feedback about the Nest Hub Max, and we’re sorry to hear of your poor experience with its performance and connectivity.

Your Nest display could be having trouble connecting to Google, and these simple steps might be helpful:
- Check your Wi-Fi network for possible congestion. Relieving some of your connected devices may help free up some bandwidth space.
- Check the distance between the Nest display and your router. Ensure that it is within a line of sight from your router.
- Check for wireless interference with other Wi-Fi hotspots or appliances and devices nearby.
- Restart Nest display and router to refresh the connection.
- Reset your Nest display. On the back of Nest Hub, press and hold both volume buttons together for about 10 seconds. Your Nest Hub will let you know that it's resetting.

For additional assistance, we can guide you through further troubleshooting steps if you can contact us anytime here: https://support.google.com/googlenest/gethelp

Hey there, ColinL. It's unfortunate to hear that you had to return your Nest Hub Max after having it exchanged three times. We apologize for any inconvenience this experience may have caused you.
We're still hopeful that you will reconsider using any of our Google Nest products again in the near future and give us the opportunity to provide you with a better experience. You're more than welcome to contact us for any support needs you will have on any of our Google Nest products by simply visiting us here: https://support.google.com/googlenest/gethelp

Hey there, Gersh. Thanks for sharing your feedback. We're sorry to hear that the Nest Hub Max didn't live up to your expectations. We understand that comparing voice assistants can be challenging, and we appreciate you taking the time to share your thoughts. We understand that user preferences for smart home devices can vary, and we regret any inconvenience you may have experienced. In the future, if you have more questions and concerns, please feel free to reach out to our dedicated team of specialists on the Google Help Center here: https://support.google.com/googlenest/gethelp

Hi there, we appreciate you for sharing your feedback and we're sorry to hear of your terrible experience when you contacted the retailer. Rest assured that we'll relay this to the right team. We do hope that your experience with the Nest Hub Max itself was favorable. If your willing to reconsider and you need any technical assistance or have additional questions with the device, you can always contact us on our Google Help page here: https://support.google.com/googlenest/gethelp

Hi DavidG, we're sorry to hear about your disappointment with the features of Nest Hub Max. Our Google Nest smart displays, like the Nest Hub Max, were designed to provide unique entertainment and smart features to help provide you a smarter home. With the Nest Hub Max, you can control your home, dim lights, turn on TVs, turn up the heat, and more with hands-free help from the Google Assistant. You can also entertain even more easily, view photos, stream music, read or watch the news, and more. You can also just ask or cast from your phone. You can place voice or video calls, broadcast messages around your home, add to family calendars, and more. Lastly, turn your display into a sleep guru with a Sleep Sensing subscription, Nest Hub (2nd gen) tracks when you go to bed and wake up, and how long you’ve slept. Plus it gives personalized insights and recommendations. We recommend checking all the rich features for your Nest Hub (2nd Gen) using this link: https://support.google.com/googlenest/topic/7195269

We'd like to change your mind and provide you with a more positive experience for Nest Hub Max. Our support team would love to answer any questions you may have by reaching out to us here: https://support.google.com/googlenest/gethelp

Hello Taquana, thanks for giving us feedback on Nest Hub Max, and we’re sorry o hear it fell short of your expectations. Nest Hub Max with a built-in camera which will help your busy family stay in touch and on track. Leave video messages and make video calls. Check in on home when you’re away with the built-in Nest Cam. Share reminders and to-dos. Everyone views their own calendar, commute, and more with just a glance. And enjoy Google Photos, YouTube TV, videos, and music on the 10-inch HD screen with stereo speakers. You can visit this link to learn more about other things you can do with the Nest Hub: https://support.google.com/googlenest/topic/7195269

For any challenges, questions and concerns about the Nest display and its features, we have our specialists always available at Google Nest Help page here: https://support.google.com/googlenest/gethelp

Hi GsDwnHllFst, thanks for taking the time to share your feedback. We’re sorry to learn that your Nest Hub Max randomly goes dark.

You may try to do the following troubleshooting:
- Ensure that you are using the official power adapter that came with the Nest display.
- Plug your device in a different power outlet, and then attempt a factory reset.

If the issue persists, we may need to take a closer look at your device to investigate what’s causing the issue. Please feel free to contact our support team using this link: https://support.google.com/googlenest/gethelp

Hi Really,

Thank you for your feedback. We're sorry to hear that your expectations fell short while using your Nest Hub Max. Nest Hub Max should trigger and listen to your voice command after it hears the hotwords "OK Google", or "Hey Google". There are different factors that may affect the Nest Hub Max voice recognition. We recommend checking the below things to get the best experience:

- Make sure nothing is covering the two forward-facing microphone.
- Check if Nest Hub Max is powered on correctly.
- Be within 3 to 5 feet of the Nest Hub Max device when saying the hotword.
- Ensure there is no excessive background noise.

If you haven't done so, you can restart your Nest Hub Max and Wi-Fi router by unplugging the power cords from the devices. Leave them unplugged for at least a minute before plugging them back in. This will help re-establish the connection.

If the issue persists, you can perform a factory data reset on your Nest Hub Max, then set up again. Press and hold both volume buttons for about 10 seconds at the back of Nest Hub Max. The Google Assistant will play a sound to confirm that the factory reset started.

Our support team would be glad to help you troubleshoot any issues with it. If you're willing, you can reach out to us here: https://support.google.com/googlenest/contactflow

Hi there, thanks for reaching out to us. We´re sorry to hear that Nest Hub Max isn´t working for you.

We have a dedicated team of support specialists, ready to assist you with your support needs. Please feel free to contact our support team via the Google Nest help page via this link: https://support.google.com/googlenest/gethelp

Hi Jaden, thanks for posting your feedback to let us know of your issue with the Nest Hub Max, and we’re sorry to hear that the screen turned black.

Here are some workarounds if your Nest display has a black screen:
- Confirm that the device is powered on (turn on the privacy switch to check if the light comes on or ask a question and check if the Assistant responds).
- Check the brightness offset in the Google Home App isn't set too low.
- Reboot the device.
- As a last resort, factory reset the device following the steps here: https://support.google.com/googlenest/answer/7073477

If you still need help, or in the event that your display (screen) turned black again, we recommend getting in touch with us for further troubleshooting guidance here: https://support.google.com/googlenest/gethelp

Hi Greg, thanks for your feedback. We're sorry that your Nest Hub Max experience has been less than ideal. We'd like to know more details about your Nest Hub Max and for any issues that you may have with it. You also can check out this help article to learn more and explore the features for your Nest Hub Max:

- Explore what you can do with Google Nest devices: https://support.google.com/googlenest/topic/7195269

Feel free to reach out to our support team, and we'll help you improve your experience. Here's where you can reach us: https://support.google.com/googlenest/gethelp

Hi Alan, thank you for sharing your thoughts about our Nest Hub Max audio quality. We will make sure to pass this feedback to our team to help improve the audio quality of our Google Nest Hub Max devices. Meanwhile, you can try to adjust the audio settings of your Google Nest Hub Max from the Google Home app to see if there will be an improvement for the audio quality. You can check this link for more details on how the change the audio settings: https://support.google.com/googlenest/answer/7575098

We also recommend you to reach out with our support team if you need more help: https://support.google.com/googlenest/gethelp