Customer Ratings & Reviews

Once your power cord breaks, there is ABSOLUTELY NO REPLACEMENT Nest hub max was very nice and fun. Enjoyed the camera and my child enjoyed the games/youtube feature. Then our cat chewed the power cord... My wife called repeatedly to google customer service. Because it was the cat's fault, it wasn't covered by warranty. THAT'S NOT THE PROBLEM. The problem is they have no replacement cords for sale. None at stores, none on amazon, none at GOOGLE. We now own a dead $200 machine.

Seems to work well and listens better than my car.

Used to love this, but its been pretty much useless since the latest OS update that came out a while ago. Even my old 1st generation Nest Hubs perform better. Constantly has issues with connection, playing music on Spotify, and fulfilling the most basic commands.....the only thing it can still manage to do consistently is cycle through pictures like its just a picture frame. Really wish there was a way to revert back to the old OS.

After nearly 3 years of ownership, I can say that I would not recommend this product to anyone. We spent nearly $280 after tax on this electronic that is one step away from being garbage. Its responsive when it does not need to be, and not responsive when you need it. This problem was worsened with the latest big update where they redid the entire OS from scratch. The home app is also riddled with bugs, especially if you are removing or adding new items over time. One of the big selling points to us was the built in security camera. Sadly, this camera has been plagued with blank spots where it recorded nothing for 30+ minute stretches since ownership. It has progressively gotten worse, and now will go days without recording if we don't keep an eye on it. We have the Nest Hub premium subscription, and its just nice to know that even though we pay monthly, this isn't recording anything half the time. For the price you are paying, something should be expected to last, and not have issues with constant problems. Google, you really blotched this one.

Google does not sell replacement power supplies for this product. So if you damage the cord in any way. Your cat bites through it, you trip over it etc. you end up with a $200 dollar brick. They say you can get a 3rd party one online however, they give you one Spec. 30w which doesn't tell you anything. in fact it has to be 24v 1.25Amp with a custom 4.5 MM connector. the stander universal ones will NOT fit the hub max. Oh and if you do find one and use it you void any further warrantee on the hub!!!

Love it when it works. Hate it when it doesn't. (The struggle is real when it comes to staying connected to Wifi.)

I bought this thinking I could see all my google nest cameras at once. Just like the Nest app has for years and years. You cannot, so this entire device is useless for me. Going to return, and now not buy several more nest cameras because of this ridiculous feature

I bought a Google Nest Hub max 3 weeks ago. I foster cats in my house and unfortunately one of my foster cats chewed the cord. My nest doesn’t work. I ordered replacement cords on amazon and none of them worked. After several phone calls and texts to Best Buy and the Google store, come to find out, they don’t sell replacement cords separately for the nest hub, ANYWHERE. I then wanted to return the Google Nest Hub to Best Buy but they won’t accept my return because my cord is not in working condition. This is a HUGE flaw with Google. I can’t believe Google, as big as they are, this has actually transpired. So watch out! Don’t lose the cord and make sure it stays in perfect condition. If it wasn’t for this, the hub was great and I really enjoyed using it. I

Google should be ashamed for shipping something this bad. I ran into 4 bugs in the few tries of using it. It gave wrong directions for itself. When clicking buttons it present it says "sorry, I don't understand". I bought it to show recipes but the stupid youtube app times out so if you mix or knead for a few minutes your paused video is removed from the screen. And finally, because you can't customize the home screen it's basically a propaganda machine for Google. Someone/committee at Google gets to decide what you'll be shown. I have no interest in the things they are showing. I don't need someone else choosing that messages, life types, topics of the day, etc. I certainly don't want that from Google

Every Google device I've ever bought has one if not multiple problems with basic functionality. The Nest Hub Max drops connection all the time when every other device in the house runs smoothly. Half the Meet calls have black screens. The Zoom calling they just rolled out doesn't even start and never has. When you go to the trouble shooting forums, Google is "Aware of the problem and are working on it." for years on end. They are coasting on their name. As soon as they have your money they don't care if your product actually works.

In order to get the camera to work you have to delete all devices on the Google Home app and Nest and load the Nest Hub Max first so the camera will work. Took a long time to figure this out. Had to go to the community forum to find the solution.

My son asked for this for Christmas. He was moving out and wanted the step-by-step cooking instructions. I use mine all the time for that. Unfortunately a recent update with Google Assistant the recipes, cookbook and step-by-step cooking directions are no longer a feature. The Alexa display has better features if you are looking for interactions and music.

I bought this unit because of the camera and was going to keep and eye on my mom, But a major blunder was no nitvision on this cant see nothing in the dark or low light useless. Also wanted to call via my phone to the unit for a video chat, this is all very complicated. Also they want all your contacts and you have to except this and that. You can tell there thrust is spying on you and selling you stuff. As far as the unit its ok but big, I dont care about the music when I can control my phone and a Bluetooth speaker. I always think maybe this is the one but you now what these tablets and google speakers are all stupid in the end does all the same stuff as your computer and phone with less control so why waste the money! Its going back!

Good size screen with good resolution. Resets and freezes a lot. There are better options available.

CONSTANTLY looses connection to wifi even though nothing else in the house does. Our other Nest Hub 7" displays never loose connectivity. I smashed our Max display into a million pieces last night because I just couldn't take it anymore. Do some searches, others have the same issues with this device. JUNK.

When it worked it was a good product. Now the screen went black we have reset it tested our Wi-Fi no luck so now I’m out $400

Great idea but the software is way too buggy. Nothing works consistently, - sometimes it works sometimes it doesnt. Google rolls out software whenever it feels like it, - sometimes good updates but sometimes just makes things much worse.

I noticed hub wasnt working right, so remived from home and did factory reset like google said....and now the camera will not work or setup on hub...im taking into geek.squad tomkrrow and demanding replacement...google just gives run around when call, and could care less..

Dont buy it. Google fired the team thst develops them and the quality and the ability for it to listen and respond and the speed of response is very slow.

One of the worst smart displays you can have in the market. Camera stops working need to call customer service (2 hours spent with customer service). Please don't waste your time and money.