Customer Ratings & Reviews
- Model:
- GA00639-US
- SKU:
- 12183786
Rating by feature
- Value
Rating 4.5 out of 5 stars
- Quality
Rating 4.7 out of 5 stars
- Ease of Use
Rating 4.6 out of 5 stars
Great addition
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very pleased with this device. It always get my requests accurately completed.
I would recommend this to a friendsmart
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nice addition to home network easy set up good price
I would recommend this to a friendGreat for the kitchen
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Set this up in the kitchen to recognize me and makes for a great way to start the morning when eating my breakfast.
I would recommend this to a friendAmazing
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love it!! All I have to say is hey google when my phone isn’t close by
I would recommend this to a friendneed an outlet
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love the proiduct, but cannot find an outlet to plug it in, I don't have an island in my kitchen. Need to return it.
I would recommend this to a friendBest product out there
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The Google home. Max is amazing better then the Google home it is a great product the screen is bright.
I would recommend this to a friendMr French
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love the product, i own four of these all through my home.
I would recommend this to a friendGreat product
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love this. It works so well and we so enjoy doing video calls with our grandkids.
I would recommend this to a friendCamara
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love it. I have alot of Google suff in my home. It fit right in.
I would recommend this to a friendI keep having to repeat myself!!!
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Disappointed on the fact that it doesn’t always respond to my voice commands I gotta keep repeating myself which is very annoying
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hi ASR12, thank you for sending in your feedback on your Nest Hub Max. We're sorry to learn that you're experiencing some voice command issues with your device. We'd recommend that you retrain your Nest Hub Max to better recognize your voice as this may help with identifying your voice commands. We also suggest adjusting the Hotword sensitivity as it may also be helpful with the issue. You may follow the steps below to help improve your experience:
Retrain Voice Match:
- On your phone or tablet, open the Google Home app.
- At the top right, tap your Profile picture or initial and then Assistant settings and then Voice Match.
- Tap Teach your Assistant your voice again and then Retrain.
Change Nest Hub Max's Hotword sensitivity:
- Open your Google Home app.
- Select your Nest Hub Max.
- At the top right, tap the Settings (Gear) icon.
- Then tap Audio.
- Then tap "Hey Google" sensitivity and adjust the slider to make your Nest Hub Max more responsive to the Hotword.
If you've done these steps already or if the issue still persists, we advise that you reach out to our support specialists so we can take a better look and identify the cause of the issue. You can contact us on our Google Help page through this link: https://support.google.com/googlenest/gethelp
- Pros mentioned:Sound quality
Stopped working <6 months; cannot get it replaced
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.After six months, this device stopped working. It just turned off and never turned back on. Completely defective. And I wasted over $200 (this was after discounts). I contacted Best Buy and they said I need to contact Google. I contacted Google and they said I need to contact Best Buy. I'm VERY unhappy with my purchase and my wasted dollars as well as my wasted time trying to get this replaced (this is all less than a year of buying it).
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hi shani, thanks for bringing this issue to our attention. We're sorry to hear that Nest Hub Max stopped working after only using it for six months, and for falling short in providing your support needs.
Your Nest Hub Max carries a limited one year warranty from the original purchase date.
If you're willing to try, we recommend contacting our support team once more. We may need to take a closer look at your Google Nest device and see how we can help and provide you a better experience. Our support channels are always ready for your support needs, if you can reach out to us here: https://support.google.com/googlenest/gethelp
Great
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.What can I say google home is getting better and better each year with their smart home hubs
I would recommend this to a friendI can see clearly now
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Makes the dinner table fun and helps in the kitchen in a major way. Ordering two more for the holidays.
I would recommend this to a friendPurchasing a Google Nest Hub
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent service by your service representative finding the right product for me
I would recommend this to a friendGreat connectivity enhancer with google duo
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love the ability to connect with friends and family via google duo directly from my nest hub max
I would recommend this to a friendGreat Product
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Happy I bought this. We can control our smart lights and thermostat and stream music while cooking!
I would recommend this to a friendOkay product
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I’ve tried to turn off the camera, it turned off the microphone as well, I don’t know how could they design such a binding.
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hi Kate, thanks for sharing your feedback. We regret to hear that you’re having issues with your Nest Hub Max.
Toggling the switch on the device to the off position will disable both the camera and microphone. You may turn off the camera alone by swiping up from the bottom of the screen and tap the Camera icon.
If you need assistance, our support team is always here to help. You may contact us anytime through this link: https://support.google.com/googlenest/gethelp
Awesome!
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love this! We are able to connect all devices to it!
I would recommend this to a friendGiver
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Loved it so much i gave it to my mom. and she has an accent and still recognize her questions.
I would recommend this to a friendEasy to use
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This product is great! The only time I have an issue is when I want to listen to music. At times it does not play the music especially if it tries to connect to pandora.
I would recommend this to a friend