Customer Ratings & Reviews
- Model:
- GA00639-US
- SKU:
- 12183786
Rating by feature
- Value
Rating 4.5 out of 5 stars
- Quality
Rating 4.7 out of 5 stars
- Ease of Use
Rating 4.6 out of 5 stars
Almost made the cut
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Google hub max does everything it say except when trying to access the nest camera doesn’t work. I rebooted, disconnected from phone and tablets and still doesn’t work. I have to create a new home for me to get the camera working. So to use all other devices I have home 1 to operate with out any issue home 2 to use the camera on the hub. I already reach out to google a week ago through email and no response. Heading to Best Buy and return and it also crashed on me twice. Heading to Best Buy and return
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hi Gogo, we truly appreciate you for taking the time to share your feedback. We’re sorry to hear of your issue with the Nest Cam on Nest Hub Max, and that you haven’t received any response from our support team. We can see the convenience of having the camera working with your other Nest devices on the same home structure, and we understand your decision to return it since it failed for this purpose. But if you’d like to give Nest Hub Max another try in the future, we have our dedicated team always available for your support needs here: https://support.google.com/googlenest/gethelp
Not worth the money
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.There is little advantage to having this over the 2nd generation one for a lot less. Won't connect to other Bluetooth speakers but others will. You cannot add any apps.
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hi Beth, thanks for taking the time to share your feedback. We’re sorry to learn that you’re having issues connecting your Nest Hub Max to a Bluetooth speaker.
You can try doing the following:
- Turn on your Bluetooth speaker and make sure it’s in pairing mode. Press the pairing button on your Bluetooth speaker, if possible.
- Open the Google Home app.
- Make sure you're in the right home. The name of the home is at the top of the screen. To change homes, tap the arrow next to the home name.
- Tap your device.
- At the top right, tap Settings > Audio. If this is your first time to use Bluetooth on this device, tap Paired Bluetooth devices > Enable pairing mode > go back to Audio.
- Tap Default music speaker > Pair Bluetooth speaker. Your Google Nest or Home device will then scan for Bluetooth devices.
- Tap the Bluetooth device once it appears on the screen > Done.
- Your Bluetooth device will now pair with your Google Nest or Home device.For more information, you can visit this link: https://support.google.com/googlenest/answer/7672356
Your feedback is important to us as we’re always working to improve our products and services. If you need assistance, our support team is always here to help. You can contact us using this link: https://support.google.com/googlenest/gethelp
Trouble Watching UTUBE TV
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Having trouble with UTUBE TV. Had geek quad no luck . Tech spoke to Utube Tv person no help either
I would recommend this to a friendBrand response from Nest Support
Posted .Hi there, Blindman. We appreciate your feedback, and we’re sorry to hear that you’re experiencing some difficulties with your Nest Hub Max.
Sometimes, your Nest Hub Max might not activate when you say “Hey Google” or “Ok Google,” particularly in a noisy environment. If this frequently happens, you can make it more sensitive to the hotword. If you haven't tried yet, we recommend retraining Nest Hub Max with your voice using the Voice Match feature to better recognize your voice commands:
Retrain Voice Match
- On your phone or tablet, open the Google Home app
- At the top right, tap your Profile picture or initial and then Assistant settings and then Voice Match.
- Tap Teach your Assistant your voice again and then Retrain.
Change Nest Hub’s hotword sensitivity
- Open your Google Home app
- Select your Nest Hub Max
- At the top right, tap the Settings (Gear) icon
- Then tap Audio.
- Then tap "Hey Google" sensitivity and adjust the slider to make your Nest Hub Max more responsive to the hotword.
For additional questions, feel free to reach out to our support team so that we can take a look at the issue and help improve your experience here: https://support.google.com/googlenest/gethelp
- Pros mentioned:Ease of use
Easy to use
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nest Hub Max Smart Display is very easy to set up.
I would recommend this to a friend - Pros mentioned:Sound quality
Google hub
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works great and a good upgrade from my regular hub
I would recommend this to a friend Google obviously doesn't care about these products
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I can't get over how bad the user experience is with this device. I've had this thing for nearly a year and was hoping it would get better with software updates but I'm running the lastest and it's still really poor. Top 3 complaints: viewing websites with any advanced content is really slow, home group volume controls don't work well, the auto dimming feature on the display often gets stuck on bright and stays this way through the night.
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hi Marcel, it's unfortunate to hear about the poor user experience you have been having with Nest Hub Max. We had hoped to provide a better experience with the latest updates for your device and we apologize for any inconvenience this may have caused you.
If you've set up your Google Nest speakers and/or displays into a speaker group, they will continue to work once all devices in the group have been updated to the latest software. Volume and equalizer adjustments can still be controlled individually for each speaker in a group but those adjustments cannot be made at the group level.
We've taken note of the issue you are facing when viewing websites and we'll make sure to go back to the drawing board and see how we further improve your experience. If you're still having the same stuck on brightness issue with Nest Hub Max, please consider contacting our support team so we can help you in addressing it here: https://support.google.com/googlenest/gethelp
Not worth 200+
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Just get the 7inch. Had too many problems with adjusting thermostat it would not adjust and then it would and then it won’t does not let me see the camera to my front door via Vivint was hoping it would be for additional surveillance but honestly, it doesn’t show me my cameras, unless I just don’t know how to use it.
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hello there, Jordan. Thank you for sharing your concerns about your Nest Hub Max. We're sorry to learn that you're experiencing some difficulties with the smart functions of the device. It's important to us that we provide you with the best help possible and identify the cause of these issues you’re having. Please reach out to our dedicated team of specialists on our Google Help page for immediate support here: https://support.google.com/googlenest/gethelp
Gadget guy
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I wanted whole house voice command capabilities for my electronics but I was Very disappointed in the capabilities of this unit. Although you can access web and recipes, the voice commands need to be repeated to often and are kind slow and it takes to Much time to use voice commands for general daily use. I feel the technology is just Not ready for daily use. Not sure if Alexa is any better.
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hi Gadgetguy, it's great to have your feedback about your Nest Hub Max. We’re sorry that you’re having issues with the voice commands at times. This is not the ideal experience we want you to have.
Google Assistant might not respond properly when you say “Hey Google” or “Ok Google,” particularly in a noisy environment. Also, being specific with your query will help you get better responses. Make sure Nest Hub Max recognizes your question correctly. Ask the same question to see if you will get the same answer. Retraining your Nest Hub Max, to better recognize your voice, and adjusting the Hotword sensitivity may be helpful with the issue. You may follow the step by step guide on these help articles:
- Check which devices are using Voice Match: https://support.google.com/googlenest/answer/7588195
- Adjust how sensitive Google Assistant is to “Hey Google: https://support.google.com/assistant/answer/9712065
You may try these simple steps below that may be helpful with the issue:
- Restart Nest Hub Max by disconnecting the power cable.
- Leave unplugged for approximately 1 minute.
- Reconnect power cable back into the Nest Hub Max.
If unresolved, We also suggest performing a factory reset on the Nest Hub Max, then setting it up again. On the back of Nest Hub Max, press and hold both volume buttons together for about 10 seconds. Your Nest Hub Max will let you know that it's resetting.
Please reach out to us if you need further assistance. We have specialists always available for your support needs here: https://support.google.com/googlenest/gethelp
- Pros mentioned:Screen size
Large Screen. Large Waste of Money.
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.While the screen is an amazing size, the speech recognition speed is dramatically slower than other Google Nest units.
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hi SpringerOKC, thanks for your feedback. We´re sorry to hear about the slow response you get with the speech recognition for Nest Hub Max.
Resetting your Nest Hub Max may be helpful with the issue. Keep in mind that resetting Nest Hub Max will erase all data and you may need to set it up again. To reset Nest Hub Max, check on the back of Nest Hub Max, press and hold both volume buttons together for about 10 seconds. Your Nest Hub Max will let you know that it's resetting.
If the issue is persistent, please do not hesitate to contact our support team for further troubleshooting and isolation here: https://support.google.com/googlenest/gethelp
No Google Calendar
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I was really hoping that it would be able to display my Google calendars, but it can’t.
I would recommend this to a friendBrand response from Nest Support
Posted .Hi Justin, thanks for your feedback. We're sorry that your Nest Hub Max experience has been less than ideal. While your Nest Hub Max can't display your whole Google Calendar, it can actually display your upcoming calendar events that you've created.
Voice commands like ""Hey/Okay Google, what's my calendar for ?"" or ""Okay Google, when is my first event/meeting/agenda?"", your events will be displayed on the screen of your Nest Hub Max. You can also select on the event to expand the entry and the device will read out the event information.
If you have any questions or need further assistance, you can always reach out to our team, and we'd be more than happy to help. Here's the link: https://support.google.com/googlenest/gethelp
Need better improvements.
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Unwanted features have no options to be turned off. Nest camera keeps disconnecting and switching to display art pictures.
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hi SonP, thanks for taking the time to share your feedback with us. We're sorry to hear the unwanted features that you didn't like with Nest Hub Max, and that you're experiencing disconnection issues.
We'd like to know more about the connectivity issues you're having so we can help troubleshoot this issue for you. Please reach out to our support specialists so we can work on improving your experience with your Nest Hub Max. You can contact us on our Google Help page here: https://support.google.com/googlenest/gethelp
Google Nest Hub Max
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worked great for several months, then started losing camera view. Google stated that this would happen automatically twice a day but over the last few mints it happens throughout the day and night multiple times. I have done factory resets and contacted Google and there is no fix.
No, I would not recommend this to a friendGoogle Photo Frame often gets stuck showing pics
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Setup is easy. There is a known problem that Google has failed to fix for several months now. I own 3 of these devices and all 3 have the same problem. The photo frame feature is constantly getting stuck while displaying photos. You can verbally instruct Google to advance to the next photo, but who wants to keep doing that dozens of times each day.
No, I would not recommend this to a friend- Pros mentioned:Google assistant
Mr.
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The Nest Hub Max Smart Display with Google Assistant was an outstanding purchase.
I would recommend this to a friend Not worth your money
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not worth it. It’s an expensive smart screen that is slow and sluggish. It adds as a security camera in nest app but lacks the very basic night mode infrared videos. I once relocated nest hub max from one room to another and it went berserk. Nest app started toggling camera between nest doorbell and the hub max. I had to reset the device and connect again. I feel trams in google don’t talk to each other, they just make the product and see what happens.
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hi there Arun, thanks for sharing your insights with us. We're sorry to hear about your disappointment with Nest Hub Max.
We're always searching for ways to improve our products and services. Your feedback helps us with this process, and we'll make sure to pass along the information to the right team. In the meantime, if you have other concerns you would like us to address, our support channels are open to assist you anytime. You may reach out to us here: https://support.google.com/googlenest/gethelp
Don't use this as much as I thought that I would
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I really wanted ro love this and was so excited when I bought it..just haven't uaed it as much as I thought that I would....maybe there will be some new updates to it..
No, I would not recommend this to a friendCool Item
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Overall, it is a good item. Only thing I don’t like is that you don’t have the option to play your preferred music player, you can only use what they have offered.
I would recommend this to a friendDecent
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Still trying to get a feel for it.. also trying to figure out how to connect to my sonos system, once I figure out I’ll give 5 stars
I would recommend this to a friendBrand response from Nest Support
Posted .Hi Dpounc, thanks for taking the time to share your feedback about Nest Hub Max. Your patronage and satisfaction are what drives us to keep working on improving our products and services. Our support team is always here to help. If you need assistance, feel free to contact our support team here: https://support.google.com/googlenest/gethelp
Too soon to tell
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not really fair to review now because Google had a huge outage and we are still recovering. Display is dim. I am trying the highest brightness settings.
I would recommend this to a friendBetter alternatives available in this price range
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sound is lacking for how big unit is. Several bugs have been experienced as well l, between pauses while playing music to volume automatically lowering itself leading to unit having to be factory reset to fix every time. Customer service is terrible with long wait times and reps that will disconnect you mid conversation if they don’t want to troubleshoot
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hi there Formergeeksquademployee, thanks for sharing your views on Nest Hub Max. We're sorry for having fallen short of providing you with your support needs. We can only imagine how frustrating this experience may have been for you. If you're willing, we recommend contacting our support team once more. We may need to take a closer look at your device and understand what may be causing the issue. Your patience and cooperation is greatly appreciated and we will definitely look at how we can help you best, by simply reaching out to us here: https://support.google.com/googlenest/gethelp