Customer Ratings & Reviews
- Model:
- GA00639-US
- SKU:
- 12183786
Rating by feature
- Value
Rating 4.5 out of 5 stars
- Quality
Rating 4.7 out of 5 stars
- Ease of Use
Rating 4.6 out of 5 stars
Go Google
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It's great! I can connect everything byway of Google. Love it. Wish the speakers were a bit better but with time I am hoping they will not fail me.
I would recommend this to a friend- Cons mentioned:Price
Nice features
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I like the features, but even on sale, I feel it was pricey.
I would recommend this to a friend Google play
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I am happy with the google play but I am not happy with the return policy. I had to buy three because I didn’t get my one package with two with one for my son and one for my daughter but it didn’t arrive in time for my daughter’s birthday so I had to buy a third one to send to her. Then I couldn’t get to Springfield to return the one in time because of car trouble so now I am stuck with an extra one. I won’t buy anything from Best Buy again.
No, I would not recommend this to a friendcan't view multiple nest cameras at once
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.you can't view multiple nest cameras at once even though someone here claimed you can -- you can't
No, I would not recommend this to a friend- Cons mentioned:Setup
Worthless
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this upon a recommendation for my mother as a Christmas gift. I have been unable to complete the setup since the purchase. I have repeatedly tried to reset it and it doesn't work.
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hi there, CytheriaJ. Thank you for sharing your concern about your Nest Hub Max. We're sorry to hear that you're having some difficulties with setting up the device. It's important to us that we provide you with the best help possible and identify the cause of the issues you’re having with your device. Please reach out to our dedicated team of specialists on our Google Nest Help page for immediate support here: https://support.google.com/googlenest/gethelp
Can't change language Google Assistant
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.You can't change the language unless you change the language of your phone language changes across all formats
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hi Norm, thanks for giving us your feedback about the Nest Hub Max, and we’re sorry to hear of your issue with changing the language that affects the language across all formats.
You can try adding a second language to Google Assistant. It’s easy to talk to Assistant when you’ve chosen more than one language. When you say "Hey Google" followed by a voice command, the Assistant will answer in the language you use after "Hey Google". If you add a second language to Google Assistant, it can recognize either of the languages you’ve chosen. Please note that Google Assistant can’t recognize more than one language in the same phrase. Before you change Google Assistant’s language, make sure your mobile device or tablet is connected to the same Wi-Fi network or linked to the same account as your speaker or display.
To add a second language to Assistant:
- On your mobile device, open the Google Home app Google Home app.
- At the top right, tap your account > Assistant settings > Languages > Add a language.
- Choose another language.
We’re taking your feedback seriously to work on improving our products and the services we offer. If there’s anything we can help you with, simply let us know by visiting us anytime here: https://support.google.com/googlenest/gethelp
Eh
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not that useful. Not pulling me from using the phone, even in the kitchen.
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hey there, Adama. Thanks for giving us feedback on the Nest Hub Max. We’re sorry to hear you find its functionality and features below your expectations.
The Nest Hub Max with a built-in camera is designed to help your busy family stay in touch and on track. You can leave video messages and make video calls. Check in on home when you’re away with the built-in Nest Cam. Share reminders and to-dos. Everyone views their own calendar, commute, and more with just a glance. And enjoy Google Photos, YouTube TV, videos, and music on the 10-inch HD screen with stereo speakers. Learn more what you can do with the Nest display using this link: https://support.google.com/googlenest/answer/9334359
We’re hoping you can tell us more about your concerns so we can help improve your overall experience. You may visit us anytime through our contact channels here for guidance and assistance: https://support.google.com/googlenest/gethelp
So so
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Returned mine and got Alexa. Migrating emails from Nest to Google was a pain Spent 3 hrs on the phone with tech support. Alexa was a piece of cake.
No, I would not recommend this to a friendGood when it works. Annoying when it doesn’t
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It requires improvement in interface. You can search video by voice but then if you ask to play first one. It would play song ‘first one’
No, I would not recommend this to a friend- Cons mentioned:Connectivity
A much to do about nothing
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.As a matter of fact I plan on returning this item. It was a gift but there isn't enought uses for it. It barely connects and hasn't any highlights I can mention...it's useless to me.
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hello there, Sweetooth2006. Thanks for the feedback. We’re sorry to hear about your experience with the connectivity and features of the Nest Hub Max.
There are different ways to enjoy the display like viewing photos, streaming your compatible security camera, playing TV shows and movies, and more. You can visit this link to learn other things you can do with the Nest Hub Max: https://support.google.com/googlenest/answer/7130274
For optimal experience, you may want to check the placement of your Nest display as range issue or wireless interference can affect its performance. Sometimes it may pass the connection test during setup, but will struggle to stay connected if it’s just a bit too far away. If you're experiencing a spotty connection or weak signal, we recommend checking your Wi-Fi network to see if your bandwidth is congested. This may happen if you have too many devices connected on the same bandwidth or if your network package is not enough to handle the data traffic on the network. Removing other connected devices to your Wi-Fi may relieve network congestion. If your display is mounted too far from your Wi-Fi router, you may need to extend your Wi-Fi network’s range using an extender, boosters or additional Wi-Fi access points.
For more help, you may contact us through our support channels found here: https://support.google.com/googlenest/gethelp
Mahendra
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very complicated to switch wifi if you take unit different house should pick up automatic rather ridiculous
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hi Mahendra, thanks for sending in your feedback. We're sorry to hear that you're experiencing some difficulties with connecting to a different Wi-Fi network on your Nest Hub Max. We'd like to know more details about your concern so we can help identify why it's difficult on your end, and help troubleshoot the issue for you. Please contact us on our Google Help page and let us help improve your experience. You can reach our help page here: https://support.google.com/googlenest/gethelp
Disappointed
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I had much higher expectations. Speakers aren't good. You can't physically open or edit the calendar. It's basically like having a tablet but a little less functional..
No, I would not recommend this to a friendBrand response from Google Team
Posted .Hi there, VizioTV. We’re sorry to see the Nest Hub Max may not have been the best fit for you. The device is there to help you stay in touch and on track. Make video calls, check in on your home when you're away, get a personalized calendar with just a glance, and enjoy Google Photos, YouTube TV, videos, and music. Here’s an article for more information: https://support.google.com/googlenest/answer/9334359?hl=en
not worth the money
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.come with no instruction. had this item for two months and have not been able to get it to work correctly.
No, I would not recommend this to a friendBrand response from Google Team
Posted .Hey there, HeribertoT. We’re sorry to hear that you’ve had trouble setting up the Nest Hub Max — we get how frustrating this can be. Here are the steps to get your device up and running:
1. Plug in your Nest speaker or display.
2. On your phone or tablet, open the Google Home app.
3. From the Home tab, tap Add > Device > Search for device.
4. Choose the home you want to add your device to and tap Next.
5. Follow the in-app steps.
Here’s a link with more information: https://support.google.com/googlenest/answer/7029485
We’re here to lend a helping hand: https://support.google.com/googlenest/gethelp
Meh.
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Google was great, but as with many of their products - both application-based and hardware - they seem to have lost interest.
No, I would not recommend this to a friendSmart speaker, dumb display
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is a smart all time connected speaker with a dumb display. It would be nice to keep the time when power goes away. Also to have a choice to display time, or day or time and day maybe even contact at the same time. It would be nice to arrange according to your needs like an informatic hub on the home screen like a smart display without the need to touch it or talk to it.
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hi there Googlefan, thanks for taking the time to share your feedback. We’re sorry to learn that Nest Hub Max didn’t meet your expectations. We hear you, and we'll make sure to pass along the details of your feedback to the right team as we're always searching for ways to improve our products and services. If you need assistance, you can always reach out to our support team here: https://support.google.com/googlenest/gethelp
Good display with the mediocre speaker
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased this to upgrade my Google home Max speaker, but returned it because the sound quality is not nearly as good.
No, I would not recommend this to a friendDigital photo screen
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It was cool to have at first but then that excitement died relatively sooner than expected.
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hi Buyer1, thanks for taking the time to share your feedback. We regret to hear that your experience with Nest Hub Max didn’t meet your expectations.
We value your feedback and your satisfaction is what drives us in improving our products and services. We’d like the opportunity to know more about your feedback, so we can help you and improve your experience. If you’re willing, please feel free to contact our support team. We’d be happy to assist you here: https://support.google.com/googlenest/gethelp
Does what's advertised but not much else.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Pretty digital picture frame. Offers little value outside of this if you aren't heavily invested in home automation.
No, I would not recommend this to a friendNest hub max blank screen issues
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This was a good product. Not sure what happened. The screen randomly goes black while playing videos and the sound continues to play. I just This was okay when it started once a day but eventually went up to 3 times a day. I contacted Google and they eventually sent me a "new" one. Now the new one is doing it as well. Here we go again....
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hi Jonjon, thank you for sharing your review on the Nest Hub Max and we're sorry to hear that you're experiencing the same screen issues even with the replacement. Your feedback is valuable to us as it helps us in improving the products and services we provide. If you're willing to give it another go, please reach out to our support team and let us help find a better resolution for your issue. You can contact us on our Google Help page here: https://support.google.com/googlenest/gethelp
Does not stay connected to wifi after 7 months.
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The hub max worked pretty well for the first 8 months, now it will not stay connected to wifi. I know, the whole line of questions about distance to router, internet quality, etc... none of my other wifi dependant devices have any problems, just this hub max. Very disappointed for the price I paid for it. Will explore my options for returning or replacing as it was purchased through best buy.
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hi DBCooper,
We appreciate you for sharing your experience with us. We're sorry to hear you're having an issue with Nest Hub Max, and we understand how frustrating it must be. We're always working to improve our products and services, and your feedback goes a long way. If you're willing, you can reach out to our support team here: https://support.google.com/googlenest/contactflow so that we can do our best to help you out with your Nest Hub Max.