Customer Ratings & Reviews
- Model:
- GA00639-US
- SKU:
- 12183786
Rating by feature
- Value
Rating 4.5 out of 5 stars
- Quality
Rating 4.7 out of 5 stars
- Ease of Use
Rating 4.6 out of 5 stars
- Pros mentioned:Camera, Screen size, Sound quality
Nice upgrade from the smaller original
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.My home is pretty heavily invested in the Google ecosystem (multiple Home devices, Android TV, Nest Thermostat and Protects), so I was definitely intrigued by the new larger Smart Display, I’m always looking to make my home smarter. The Nest Hub Max replaces the original (smaller) Home Hub in my kitchen. The obvious difference between the original Home Hub and the new Nest Hub Max is well, it’s bigger (7” vs 10”). The larger footprint definitely makes it feels more at home on a kitchen counter than its smaller sibling. With its larger size come better sound. While it is louder and crisper than the original, I still found it lacking, but it’s perfectly fine for videos or background music. The second difference is that this one features a camera. So why do you want (another) camera in your house? Well, maybe you don’t and if that is the case, there is a physical button on the back to turn off the camera (this will also turn off the mic, you can turn them off/on individually in the Home app). If you do choose to use the camera, it works great for video calls (it even tracks you around the room to keep you in frame), acts as a security camera, and offers facial recognition. The security camera aspect integrates with the Nest app and allows you to see a live view, set schedules, get notifications when it detects motion, view clips and more. It comes with a Nest Aware trial that you will need to pay for to use some of the features after it ends. If you want to strictly use the live view function, that can be done through the Google Home app with no subscription fee. A few other notes on using this as a security camera; there is no night vision and its fixed angle can be a bit awkward (under cabinet and ceiling views). If you choose to use the facial recognition feature, the Nest Hub Max will attempt to show you relevant info when it identifies you (like calendar appointments, recommended videos or music). Another bonus is that you can use hand controls to pause/play media. This is especially useful when a toddler is screaming and the Hub Max can’t hear you yelling to turn off “wheels on the bus.'' Speaking of the microphone, it’s adequate and typically hears me correctly 8 out of 10 times (depending on the volume of the screaming toddler). With all the “smarts” this thing has, my favorite feature is that it just works as a great digital photo frame. It integrates with your Google Photos account and can show all or just select albums. Since my photos backup and get sorted into albums automatically, often times a photo I took the same day will pop up on the screen. It also has a great ambient light sensor to match the room lighting so the images appear more true to print and not like you are looking at a bright display. If you are looking to add to or get into smart home technology, this is a great value as it combines a smart speaker, display and security camera in one well designed package that is easy enough for anyone to use.
I would recommend this to a friend Not a fan, get an iPad instead
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Difficult to use and very limited. You’re much better off getting an iPad IF you’re not using the voice assistant. I got an iPad for the same price when it was on sale. Plus the Nest Hub has to be plugged in the entire time.
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hi there, Nick. We appreciate you for sharing your review on your Nest Hub Max. We're sorry to hear that your experience with the device was less than ideal. The Nest Hub Max is designed to work with thousands of smart home devices, including lights, thermostats, and locks. You can control these devices with your voice or from the Nest Hub Max's touchscreen. It can even look out for home when you’re away with the built-in Nest Cam. Check in for a live view. Get alerts if motion is detected.
For a less plugged-in option, you can look into the Google Pixel Tablet as an alternative. If you are in need of any assistance in the future, please don't hesitate to contact us on our Google Help page here: https://support.google.com/googlenest/gethelp
love it but...
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Its great but the screen blanks out while playing video. Audio continues but has to be unplugged to get video back on.
I would recommend this to a friendBrand response from Nest Support
Posted .Hi yoyoyoyo,
Thanks for letting us know of your issue with Nest Hub Max. We're sorry for the inconvenience and we'd like to help resolve it for you.
If you're willing, please reach out to us via the following support link for us to take a look and do our best to resolve it for you: https://support.google.com/googlenest/contactflow
Many other apps don’t work Google Hub
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works with google apps only. Many comments of how to link other apps, but they don’t work as they are supposed.
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hi Jack,
Thank you so much for taking the time to share your experience with us. We're sorry to hear that you're having an issue with third-party apps linked to your Nest Hub Max. We'd like to gather more information and figure out the best way to help if you can reach out to our support team here: https://support.google.com/googlenest/contactflow
Absolutely great!
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I really love this device. Definitely a game changer and I highly encourage this purchase. Great home security camera and Comes with additional Google smart home features that other devices don't have yet.
I would recommend this to a friendIts okay...
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I haven't messed with it too much. I use it mostly as an alarms. One expensive alarm lol
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hi Christmasgift19, we appreciate you sharing your feedback with Nest Hub Max. Your patronage and satisfaction are what drives us to keep working on improving our products and services. You can visit this link to learn more about what you can do with your device: https://support.google.com/googlenest/answer/9334359
If you need assistance, feel free to contact our support team. We’d be more than happy to assist you here: https://support.google.com/googlenest/gethelp
Meh. Echo show is better
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Product is decent. The echo show is a better option In my opinion. My camera stopped working
I would recommend this to a friendBrand response from Nest Support
Posted .Hi HeelsGreaterThanDook, thanks for letting us know your feedback. We’re sorry to learn that your Nest Cam built-in to your Nest Hub Max stopped working. We’d like to know more about what happened and see what we can do to help. Please contact our support team and we’ll do our best to improve your experience here: https://support.google.com/googlenest/gethelp
Not so good
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Some time it don’t understand. We need to talk in loud voice. And the biggest issue is, it automatically tells ‘ there is a glitch please try again later’ when after a successful command executed.
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hi Sathya, thanks for giving us time to share your feedback about the Nest Hub Max, and we’re sorry to hear of your poor experience with the performance of its Google Assistant, and with its connectivity.
Your Nest display could be having trouble connecting to Google, and these simple steps might be helpful:
- Check your Wi-Fi network for possible congestion. Relieving some of your connected devices may help free up some bandwidth space.
- Check the distance between the Nest display and your router. Ensure that it is within a line of sight from your router.
- Check for wireless interference with other Wi-Fi hotspots or appliances and devices nearby.
- Restart Nest display and router to refresh the connection.
- Reset your Nest display. On the back of Nest Hub, press and hold both volume buttons together for about 10 seconds. Your Nest Hub will let you know that it's resetting.
You can also try to retrain your Nest Hub Max to better recognize your voice. See the steps below on how to do this:
- On your phone or tablet, open the Google Home app
- At the top right, tap your Profile picture or initial and then Assistant settings and then Voice Match.
- Tap Teach your Assistant your voice again and then Retrain.
Please let us know if additional assistance is needed and we’ll do our best to help improve your experience here: https://support.google.com/googlenest/gethelp
Camera issues
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Device is ok but the camera feature doesn’t work. We always have issues with it staying connected and the only way to fix it is to remove and add to my google account.
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hi Toni, thanks for your feedback! To troubleshoot your Nest Hub Max, try force-closing and reopening the Home app, then remove the Hub Max and factory reset it. If you need more help, visit our support team: https://support.google.com/googlenest/gethelp
Group Video Calls Feature Missing- Come on Google!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great kitchen display. Nice clear video calling. Could use some better mics and group calling feature.
I would recommend this to a friendTotal Junk
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have 3 google hubs at my house and they were all easy to setup. This google Hub max is junk. It couldn’t stay connected to the Wi-Fi to save its life and after 2 hours, multiple full resets, this is getting return. I would consider my self very tech savvy, so good luck with this thing if you aren’t.
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hi Maximo, thanks for sharing your feedback to let us know of your issue with the Nest Hub Max, and we’re sorry to learn of your poor experience with its connectivity. We can see how much time and effort you’ve spent to make it work, and we understand your decision to return it. If you’re willing to give us an opportunity to investigate and help improve your experience, you may get in touch with our dedicated team and we’ll have a closer look into this issue: https://support.google.com/googlenest/gethelp
- Pros mentioned:Sound quality
Disconnects from WiFi constantly
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It worked great at first. Really great sound out of the speaker. But after a couple of weeks, it now constantly disconnects from my WiFi. Looked on the message boards and numerous people have this problem. I would STAY FAR AWAY from this product until google announces a fix!!!!
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hi Googlefan,
Thanks for your feedback. We're sorry to know your Nest Hub Max is having a connectivity issue. We can imagine your frustration as a Google fan and would love to help you out as much we can.
While there can be similarly reported connectivity issues, the underlying reasons of the issue can be different. We recommend checking the location of your Nest Hub Max. You may try moving the Nest Hub closer to your router and see if the symptoms improve. Outdated router firmware is also a possible reason. You may want to check if your router's firmware is up to date.
We appreciate your efforts to troubleshoot the issue. If you'd like to us take a closer look at the issue, you may reach out to us here: https://support.google.com/googlenest/contactflow
Meh
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Google’s software seems to get worse over time somehow. It doesn’t understand things it used to
No, I would not recommend this to a friendBrand response from Google Nest Support
Posted .Hi SoCalAaron. If your Nest Hub Max is not understanding instructions or voice commands, we recommend you check out this article to troubleshoot. https://support.google.com/googlenest/answer/7212130?hl=; If you’re still having issues, you can get in touch with our support team. Tap here to get in touch. https://support.google.com/googlenest/gethelp?hl=en
Do not buy
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Do not buy this if you are replacing your Alexa. It struggles to handle the most basic tasks. No amount of retraining has enabled it to consistently recognize my voice. Accounts don’t cross, so only one person can add things to the grocery list. It just randomly disconnects from apps. Save your money.
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hey Crystal. Thanks for sharing your feedback about your Nest Hub Max. We want to make sure you have the best experience possible with your device. Visit this link to learn more about the voice recognition and how to troubleshoot it: https://support.google.com/googlenest/answer/7342711?hl=en&co=GENIE.Platform%3DiOS&sjid=6109147095041228122-NC#zippy=;
If you need further support, don't hesistate to reach out to us: https://support.google.com/googlenest/gethelp
Short coming
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Add whatsapp video call and will give five stars..
I would recommend this to a friendBrand response from Nest Support
Posted .Hi Adam, thanks for sharing your suggested features for Nest Hub Max. We'll definitely look into your feedback and pass this along to our product team since we´re always looking for ways to keep improving our products and services. We recommend keeping a close watch on our blog site to get the most recent announcement on the latest features and new product launches here: https://blog.google/
If you will ever need some help with your Google Nest device, please feel free to contact us anytime using this link: https://support.google.com/googlenest/gethelp
- Cons mentioned:Compatibility
Don't work with Ring
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I figure if the Hub works with Ring as it saids on its specifications on Bestbuy website, it would work on Max.... Nope. There's no way you can even add Ring to Google home. Returning back to Bestbuy tomorrow.
I would recommend this to a friend Very Lackluster - Not recommended
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very limited functionality. Not at all what we expected you should be able to do. It was also slow at responding, froze up numerous times and had to be force-rebooted.
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hello darocker1980, thanks for giving us feedback on Nest Hub Max, and we’re sorry to hear it fell short of your expectations. Nest Hub Max with a built-in camera which will help your busy family stay in touch and on track. Leave video messages and make video calls. Check in on home when you’re away with the built-in Nest Cam. Share reminders and to-dos. Everyone views their own calendar, commute, and more with just a glance. And enjoy Google Photos, YouTube TV, videos, and music on the 10-inch HD screen with stereo speakers. You can visit this link to learn more about other things you can do with the Nest Hub: https://support.google.com/googlenest/topic/7195269
Also, your Nest display could be having trouble connecting to Google, and you can try these simple steps below that may improve your experience:
- Check your Wi-Fi network for possible congestion. Relieving some of your connected devices may help free up some bandwidth space.
- Check the distance between the Nest display and your router. Ensure that it is within a line of sight from your router.
- Check for wireless interference with other Wi-Fi hotspots or appliances and devices nearby.
- Restart Nest display and router to refresh the connection.
- Reset your Nest display. On the back of Nest Hub, press and hold both volume buttons together for about 10 seconds. Your Nest Hub will let you know that it's resetting.
For any challenges, questions and concerns about the Nest display and its features, we have our specialists always ready to help you here: https://support.google.com/googlenest/gethelp
Fair
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It has Nest video streaming. However, you are not able to purchase a subscription for the Nest streaming. You are only able to view live video you’re not able to go back. I was terribly disappointed in this feature and returned the product. The camera view you are not able to adjust you’re stuck with wherever you place the unit.
No, I would not recommend this to a friendHaven't used it yet
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Haven't used it yet, but I think I'll like it. That's why I bought it
I would recommend this to a friendConnectivity is awesome
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This device single handly made all my bluetooth and google devices accessed in one area. Making my whole apartment controlled through one device. Awesome.
No, I would not recommend this to a friend