Customer Ratings & Reviews
- Model:
- GA00639-US
- SKU:
- 12183786
Rating by feature
- Value
Rating 4.5 out of 5 stars
- Quality
Rating 4.7 out of 5 stars
- Ease of Use
Rating 4.6 out of 5 stars
Ok
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Only for security purpose. Can’t use like an iPad.
I would recommend this to a friendBrand response from Nest Support
Posted .Hi Macbook, thanks for trying out Nest Hub Max. We´re sorry to hear that some of its features didn't quite meet your expectations.
Nest Hub Max works differently from a tablet device since it provides a different offering in terms of how it can offer personalized services and integrate your smart devices to create a smarter home for you and your family. For a complete list of features that you can take advantage with Nest Hub Max, check out this link: https://support.google.com/googlenest/topic/7195269
Your support needs are always our priority. Please feel free to contact our support team here: https://support.google.com/googlenest/gethelp
Nothing “max” about it
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is the most aggravating product you will ever own. When it actually hears you, there is about a 40% chance it will get your request correct. No calendar because who wants a display that shows them their daily plans?? Worst of all, the camera quit working after 7.5 months, so we’re heading to Best Buy for product support or a replacement (only because we can’t trade it in for something else). Do not buy this!! Save your money and bash your head against the wall a few times, you’ll get the same experience.
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hi there, GingyHendrix. We’re sorry to hear that your experience with the Nest Hub Max is less than ideal. We’d be happy to share this information with the right team for future improvements with our products and services. Meanwhile, it may be helpful to retrain your Google Assistant to better recognize your voice. See the steps below on how to do this:
- On your phone or tablet, open the Google Home app
- At the top right, tap your Profile or initial and then Assistant settings and then Voice Match.
- Tap Teach your Assistant your voice again and then Retrain.
If further assistance is needed, please reach out to our support team using this link: https://support.google.com/googlenest/gethelp
Good system but still cannot program it
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good system but still cannot program it. I need help from the geek squad
I would recommend this to a friendBrand response from Nest Support
Posted .Hi Jerry,
Thank you for taking the time to share your feedback with us. If you need help with setting up your Nest Hub Max, we can help.
The setup process is easy and straightforward. The Google Home app and Nest Hub Max are your guides to complete the setup process. We recommend to have all the requirements ready for setup. You can find the list of requirements and the setup steps in this support article: https://support.google.com/googlenest/answer/7029485
If you'd like us to help you set it up, you just need to contact us here: https://support.google.com/googlenest/contactflow
Great google hub
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.High quality LCD. Great add on to Nest cameras and doorbell. Good way to control smart devices in your home. Very reasonable price for what you get.
I would recommend this to a friendGreat item
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Its a great upgrade. Viewing streaming services by voice needs to improve. You can stream but you have to ask Google for a specific show. Unless I am doing it wrong, you cant just browse and pick a show.
I would recommend this to a friendBrand response from Nest Support
Posted .Hello LouisDeSanto, thanks for posting your review on your Nest Hub Max. We're glad to hear that you're having a great time with your device. Your feedback about the voice controls is appreciated. We suggest that you retrain your Nest Hub to better recognize your voice as this may help with voice control. You may follow the steps below to help improve your experience:
Retrain Voice Match:
- On your phone or tablet, open the Google Home app.
- At the top right, tap your Profile picture or initial and then Assistant settings and then Voice Match.
- Tap Teach your Assistant your voice again and then Retrain.
If the issue still persists or if you've done the steps before, please don't hesitate to contact us on our Google Help site and let us help you in finding a better resolution. You can reach our help page here: https://support.google.com/googlenest/gethelp
Duo
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I thought it was capable of doing so much more....
I would recommend this to a friendBrand response from Nest Support
Posted .Hi there, thanks for reaching out to us. We ́re sorry to hear that Nest Hub Max didn't meet your expectations.
For a detailed list of Nest Hub Max´s features, we recommend checking this link on our support page: https://support.google.com/googlenest/gethelp
And, if you'd like to talk to any of our support specialists, you may reach out to them by visiting this support page: https://support.google.com/googlenest/gethelp
Google you can do better
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I've got a Google home and love all my Google products, except the Nest Hub Max. This device needs to be constantly restarted due to multiple errors. The device rarely shows my cameras, yet I can hear sound. The apps like YouTube Tv constantly crash. This is a glorified smart speaker with lackluster features and applications that don't work. Very disappointed Google and even more disappointed that there are no future features to get excited about.
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hello there, GooglefanfromTX. It's unfortunate to hear that you're experiencing multiple errors with your Nest Hub Max. It's important to us that we provide you with the best help possible and identify the cause of these issues you’re having with your device. Please reach out to our dedicated team of specialists and have the firmware version of the device handy along with the software version of your Google Home app so we can better investigate your concern. You can contact us for immediate support on our Google Help page here: https://support.google.com/googlenest/gethelp
Nest Hub
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Hard to understand and use. Does not work that easily.
No, I would not recommend this to a friendBarely lasted a year
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.1 year and 1 week and it is dead. We tried another power cable and nothing. For thenprice it should have lasted a lot longer. I would not buy again.
No, I would not recommend this to a friendBrand response from Google Team
Posted .Hi there, Eric. We’re sorry to see your time with the Nest Hub Max may not have been the best — we get how frustrating this can be. We’d be happy to look into what may have happened and find you a solution. When you’re ready, reach out to us here: https://support.google.com/googlenest/gethelp?
Video chat
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Didn't like the moving camera when my Mom video chat.
I would recommend this to a friendDoes not disappoint
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It was a great buy, have this set up in my dining room, i cant chat with my family or have full security cameras when were on vacation.
I would recommend this to a friendCamera doesnt work on the app
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This will be my third time factory resetting the garbage device which means losing all the footage. The nest products are a pain to setup and are complete trash all around. Dont waste your money.
No, I would not recommend this to a friendBrand response from Google Nest Support
Posted .Hi there, Kasey. We’re sorry to hear your experience with the Nest Hub Max wasn’t the best. We’d be happy to investigate further and get you a resolution. When you find a moment, we can be reached here: https://support.google.com/googlenest/gethelp?
I don't understand directions
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It was too difficult,confusing to figure out all it had to offer.
No, I would not recommend this to a friendDon’t buy
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This smart home device is a joke. It broke in less than two years. Google can do nothing since the warranty period ended. Do not recommend. I was using it as a way hoto frame and music player occasionally, it has limited functionality and minimal lifespan. Google doesn’t value their customers and build products that will break once warranty is over.
No, I would not recommend this to a friendOk display
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The smart display is okay, but the bezel was too big.
No, I would not recommend this to a friendPrefer alexa
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I prefer alexa. I got this bevause of my nest cameras but liked the alexa better. Put it in my sons room he broke the cord and they tell me their isnt a replacement sooooooo it sits in my basement replaced with an echo show 10
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hi Scott, thanks for sharing your feedback to let us know of the issue you had with your Nest Hub Max. It’s unfortunate to learn that the power cord broke and that there isn’t a replacement for it. However, we’d like to help you further and see how we may be able to assist you, and if you haven’t yet, we suggest visiting us anytime here: https://support.google.com/googlenest/gethelp
Over-priced picture frame
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I like that it does a photo slideshow and that's about it. But it's a worthless piece of garbage. If I have a question I have to say Is it 3 or 4 or more times before I get a response. And a lot of the time the answer is I don't know. That's not why I purchased this. I asked what's the current temperature was and it gave me the Wikipedia definition of temperature. It's not a smart home, it's a very very dumb home. Very disappointed and wish I hadn't wasted my money. If I wanted to ask half a dozen times to turn the lights on I will get a boyfriend instead of a smart home. I wanted something that would listen. Smart home does not.
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hi MegBTV, thanks for sharing your insights. We’re sorry to learn of the poor experience with the Google Assistant for your Nest Hub Max. We’d like to help you further.
Google Assistant might not activate properly when you say “Hey Google” or “Ok Google,” particularly in a noisy environment. Also, being specific with your query will help you get better responses. Make sure Nest Hub Max recognizes your question correctly. Ask the same question to see if you will get the same answer. Retraining your Nest Hub Max, to better recognize your voice, and adjusting the Hotword sensitivity may be helpful with the issue. You may follow the step by step guide on these help articles:
- Check which devices are using Voice Match: https://support.google.com/googlenest/answer/7588195
- Adjust how sensitive Google Assistant is to “Hey Google: https://support.google.com/assistant/answer/9712065
We care about your experience. Please let us know if you need further assistance. You can contact us anytime and we’d be happy to help you here: https://support.google.com/googlenest/gethelp
So so
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I think not good for used that too expensive think
No, I would not recommend this to a friendHave to say "Hey Google" 3-4 times to wake it up
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Man is this thing frustrating. Have had nothing but amazon smart devices up to this point, but bought this for the huge clock for my bad eyes at night. Amazon is MILES ahead in voice recognition. I have to constantly say "HEY GOOGLE" at least 3-4 times to wake this worthless thing up. There is an option to turn up the voice recognition which is utterly useless. If you want something that hears you the first time every time, go Amazon. Get this if you want to wake up at 2:00 am after falling asleep with your lights on and yell "HEY GOOGLE" at the top of your lungs 4 times in a row to have it turn off your smart lights.
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hi there DJmigra, we hear you and we appreciate your feedback. And we’re sorry for the poor experience you have with the Google Assistant of your Nest Hub Max.
Google Assistant might not respond properly when you say “Hey Google” or “Ok Google,” particularly in a noisy environment. Also, being specific with your query will help you get better responses. Make sure Nest Hub Max recognizes your question correctly. If you haven’t tried yet, Adjusting how sensitive Google Assistant responds to the hotword “Hey Google” may also be helpful. Please see the steps below:
- Open the Google Home app.
- At the bottom, tap Home.
- Select your Nest Hub Max.
- At the top right, tap Device settings Settings and then “Hey Google” sensitivity.
- If you don’t find “Hey Google sensitivity,” first tap Audio.
- Choose how sensitive you want Google Assistant to be when it responds to you.
- To change this setting on another device, tap Adjust more devices.
Though it can also be related to possible Wi-Fi interference or congestion, we’d like to have a closer look into this issue and help improve your experience. You’re more than welcome to visit us anytime here: https://support.google.com/googlenest/gethelp
Great for NEST house, not for Social Distant Vids
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The reason I got it was to have some hangouts with friends. But somehow Google did not get the memo that conferencing is the new hotness. You are limited to only video calling one person. I ended up returning it. Everything else was great about it.
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hi Jesus,
Thanks for your feedback. We're sorry to hear that Google Nest Hub Max didn't meet your expectations. While conference calls aren't supported on Nest Hub Max yet, we are continuously working to improve our products and services to satisfy the needs and expectations of our customers. Hearing feedbacks like yours help immensely in this process.
You can find out what's new by checking our Google Nest Help Center
and by following our social media accounts.