Customer Ratings & Reviews
- Model:
- GA00639-US
- SKU:
- 12183786
Rating by feature
- Value
Rating 4.5 out of 5 stars
- Quality
Rating 4.7 out of 5 stars
- Ease of Use
Rating 4.6 out of 5 stars
Poor interface with YouTube TV
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nice platform but very disappointing performance. Specifically it’s reliability interfacing with YouTube TV is poor. Probably 75% of the time when you ask it to play something on YouTube TV, it can’t find it and says it isn’t available even when it is playing on the TV in the next room. Even simple requests like “play CBS Evening news” or “play the national championship game on ESPN” on YouTube TV” it says it isn’t available. This is especially disappointing since Google owns both of them!
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hi BillF, thanks for sharing the details of your feedback about the Nest Hub Max, and we’re sorry to hear of your disappointing experience with its performance and reliability playing something on certain apps.
A range issue or wireless interference can cause your Google Nest devices to disconnect from your Wi-Fi. Try moving your Nest display a bit closer to your router. Sometimes it may pass the connection test during setup, but will struggle to stay connected if it’s just a bit too far away. You may also check for objects such as mirrors and refrigerators between the Nest Hub and your router as these items could block the connection. If help is still needed, read Troubleshooting wireless interference here: https://support.google.com/googlenest/answer/9276282
For further assistance and guidance, you can communicate with us through our support channels found here: https://support.google.com/googlenest/gethelp
Stopped working in less than a month
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We had our google for less than 1 month. We played music for about an hour then it stopped playing. The next day the same thing. Today I walked past the google and it made a loud noise and the screen went blank. Of course Best Buy can’t do a refund because it’s past 15 days. Obviously, the issues arise after the return date is met.
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hello there. Thanks for your feedback on Nest Hub Max. We’re sorry to hear you’re not having the ideal experience we want to share with you. We’d like to investigate whether these issues are caused by the device or other environmental factors. Contact us by phone or chat so we can provide you with troubleshooting guidance here: https://support.google.com/googlenest/gethelp
Stops connecting to WiFi making it useless!!
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We had high hopes for this device. Having an elderly parent living in our home it was a relief to be able to view the camera during the day while we were at work to make sure all was ok. Well, that only lasted a short time before this device bricked itself and stopped connecting to WiFi. After searching this topic it is apparent that this is a problem with this device and there isn't a fix. Come on Google give it a firmware update...
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hi there, Bfred. Thanks for sharing your feedback about the Nest Hub Max. We understand the convenience of having the ability to monitor your loved ones, and we’re sorry to hear of your poor experience with its connectivity.
A range issue or wireless interference can affect the performance of your display. Sometimes it may pass the connection test during setup, but will struggle to stay connected if it’s just a bit too far away. If you're experiencing a spotty connection or weak signal, we recommend checking your Wi-Fi network to see if your bandwidth is congested. This may happen if you have too many devices connected on the same bandwidth or if your network package is not enough to handle the data traffic on the network. Removing other connected devices to your Wi-Fi may relieve network congestion. If your display is mounted too far from your Wi-Fi router, you may need to extend your Wi-Fi network’s range using an extender, boosters or additional Wi-Fi access points.
That said, we’d like to learn more whether this issue is caused by the device, Wi-Fi connectivity, or other environmental factors. Please contact us anytime for troubleshooting guidance and assistance here: https://support.google.com/googlenest/gethelp
Great gift options
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Got this for my parents and make an album the family can upload picture to they loved this so much
I would recommend this to a friendMy Hub
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love using the Hub. Can do so many different things with it. My grands love playing the games
I would recommend this to a friendDon’t buy this unless you are totally google
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.the unit started problems from the beginning. I have a google account using my yahoo mail. Everything was fine until I got verify your account from google so I did. All of a sudden I notice my calendar wasn’t sinking. It got worse. Was on the phone with google home for 5 HOURS yes that long. They not only can they not fix because they don’t know how now I lost all third party apps access, like Pokémon so that’s now gone. The unit doesn’t even work now since tgg BF en suggested I delete the google account. I got it back but it won’t wirk with the nest. You have to be full google, email fro Gmail etc. and it doesn’t wirk well with an iphone
No, I would not recommend this to a friendNest Hub Max Smart Display
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The best video monitor Google offers is this Nest Hub Max Smart Display with Google Assistant!
I would recommend this to a friendMeh. Hopefully the OK will improve soon.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Does not play well with Wyze cameras. UX was kind of kludgy, hard to navigate to what I wanted. Great in principle, not so much in execution.
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hey Geary, we appreciate your feedback. We´re sorry to hear that Nest Hub Max did not meet your expectations.
If you´re willing, we'd like to take a closer look at the issue you´re having with your Wyze cameras and Nest Hub Max. This will give a better idea on what may be causing the issue, and figure out a way to improve your experience. This will also give us an opportunity to answer any questions you may have about Nest Hub Max, especially about the navigation features. You can always count on us for your support needs, if you can reach out to us here: https://support.google.com/googlenest/gethelp
No camera only privacy
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Are you kidding me, Google? You dont even think about keeping a camera privacy shutter? They have a digital buttom that turns off BOTH camera and mic. I’m out of words. I want to use mic to speak to the assistant but i dont want camera to be on - no body in your trillion dollar company woth 100,000 emplotees thiught about this? Jesus Christ.
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hi there, Manxu. We appreciate your feedback on Nest Hub Max. We hear your concern about having a camera privacy shutter while keeping your microphone on, and we’ve taken note of your feedback. Meanwhile, you can turn on/off the built-in Nest camera in various ways:
- Ask the Google Assistant to turn the camera on/off via voice command.
- Turn the camera on or off from the Device settings of the Google Home app.
- Turn the camera off from Live View.
Please check the following link for more information: https://support.google.com/googlenest/answer/9449420. For other inquiries, you’re more than welcome to visit us anytime here: https://support.google.com/googlenest/gethelp
Great product
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great product. I would definitely recommend my friend to buy one for upcoming Christmas.
I would recommend this to a friendSetup and system overall disappointing
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The most difficult device we’ve ever dealt with. After over an hour trying to set up everything from connecting to Google Duo, Assistant, Home, rebooting the system three times, and majority of apps we use not compatible with this, we’re returning it. You have to download so many Google apps and give access to your life plus your blood type in order for it to work. We’ve linked our Google Duo correctly, and it still was not working. We thought it’d be simpler than others, but turned out to be a terrible experience. Video quality not as good as other hubs.
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hi HubReview,
Thanks for taking the time to share your experience with us. We’re sorry to hear of the difficulty in setting up your Nest Hub Max.
If you haven’t returned your device yet, we'd like to learn more about your issue and have a look at what may be causing it. If you haven't contacted our support team, we would love to help you further if you can contact us at the Google Nest support page: https://support.google.com/googlenest/contactflow
Great video calling device
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Got several members of the family these for christmas to help everyone stay in touch.
I would recommend this to a friendPoor Quality
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The picture quality abd color is not balanced or in tone and volumn is not loud enough on phone calls
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hey there, MarineWifey30. We're sorry to learn that your experience with Nest Hub Max has been less than ideal. It's important to us that we provide you with the best help possible and identify the cause of these issues you’re having with your device. Please reach out to our dedicated team of specialists on our Google Help page for immediate support here: https://support.google.com/googlenest/gethelp
- Cons mentioned:Setup
Trash
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Plenty of issues starting up and connecting. It took me about 4-5 set ups just to get it work and the nest cam function will not set up.
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hi there, thank you for providing us your feedback.
We understand it can be challenging to set up a new product and we'd like the opportunity to help. We want to know more about your current set up and identify the root cause of the issue with setting up the built-in Nest camera.
Please reach out to our support team so we can help improve your experience. You can contact us by clicking on this link: https://support.google.com/googlenest/gethelp
sharpness
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.When you put the camera to see the video in color, it is not clear sometimes
No, I would not recommend this to a friendNest
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The nest has come in handy in my house not only playing music but with security
I would recommend this to a friendChristmas gift
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this for a gift but recipient was very happy and immediately set it up.
I would recommend this to a friendSmart
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Helps integrate everything seamlessly so i dont even have to think about it
I would recommend this to a friendMediocre Smart Hub At Best
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Hard to use. Only slightly better than Alexa; VERY disappointed in Google for user interface and pairing ability of this device!
No, I would not recommend this to a friendGood product
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So far, it is very nice and convenient. It's a nice addition to the house.
I would recommend this to a friend