Customer Ratings & Reviews

My everyday use product really good quality and affordable prize. Amazing sound compared to smaller version of it. I even get another one for my wife.

What you'd expect from Google home pieces. We have the original hub and this is a much welcomed upgrade. Love the camera (with tracking!) and sound quality.

i like how the camera works. And i like the video calling.

Found the 7 inch at a pawn shop, purchased it and loved it. I saw the features of the Max and had to have one. Thought I would wait until Black Friday but what do you know found one at another pawn shop, got it for $85!!! So happy, got both of them for less than $150!!

We bought one of these as we have several other items that work with it, like bulbs and cameras. However about a month after buying it, it quit working. We tried getting it back to factory settings and re-installing it but nothing worked. We took it back to BestBuy and exchanged it for another. The representatives were very helpful and getting this changed out.

This google hub with the nest camera is simply the best device as it serves as a hub and also a nest camera which is very cool.

Despite being shiny and offering the google nest services, I'm reviewing this piece of hardware specifically not the entire google nest ecosystem. Sound quality is pretty bad, it has that typical "trying to make a tiny speaker produce too much bass" try-hard sound and I just wish they would stop. There is no line out on this or any other google nest product that I know of so connecting to a better speaker necessitates bluetooth. Disappointing considering how bad this device really sounds. I'm trying not to be an audiophile dork here but I just switched from using an Alexa device through a Marshall Stanmore speaker and even at low volumes this Google Nest Hub Max is a major downgrade let's not even talk about loud jamming. Setup is a little weird because it requires use of an extra device (a phone or tablet) when this thing already is basically a tablet, why can't I do setup directly on it? The setup process didn't take long but it felt like a clown show for the entire duration. Look here, now look there, now look back... Small nitpick maybe but this is supposed to be a premium product from a globally dominating company. Swiping from the bottom or side to access menus is not very responsive, and also some primary controls really should have physical buttons like volume and menu. First order accessibility is good ergonomics and this does not have good ergonomics. The screen itself is bright and highly legible, and responsiveness of voice control is fast and seems to work well. So yeah I know I'm being harsh here. That's the point. This thing already frustrated me not half an hour into owning it and since it's impossible to connect it to a better speaker my options are return it or accept a downgrade in the principal reason I bought it. Lame!

Very good sound quality and user experience. A google gadget worth adding to the ecosystem.

I own 3 of these becauce I am enjoy them so much, I highly recommend them

Still learning to use this thing but What I have been able to figure out so far has made me happy with the purchase.

I love my google home. It supports home automation and the speakers are great!

Good product… ……. …… … ……… ……. . . …………………………………. .

What I thought I was getting: A hub that allows me to view all the activity from my cameras; The Ring and Nest cameras and I was hopeful that it would show “Blink” but not shocked if it didn’t. It didn’t. What I got: A locked iPad knock-off with a built in speaker that requires a secret service clearance and ONLY uses a google email to allow you to use the unit. I do NOT have a google email but the unit forces you out of all of your nest products if you do not have one. I had to use my sons google account which I feel was a breach. It accessed all his photos and music YouTube playlists and neither he or I was happy about that. I HATE how google tries to force you into their platform! You are very limited on what cooking websites it allows you to access and you can only access them via voice command. I was very frustrated with it. The “Nest” camera that comes built into the unit records live activity and keeps the history, but for my exterior Nest camera it only showed live activity so I was unable to review the activity. Also while live streaming my front porch camera activity, it would constantly glitch. #Fail. The clarity and sound was good but it must be plugged in at all times making it useless if you want to view activity from - say, your front porch, while you’re in the backyard. It does not charge or allow use of any kind without being plugged up. I’m not sure what people are using this item for, but I think it’s better to get a lower model iPad and a stand and download an app that allows split screens to view camera activity. This item was absolute trash to me. I returned it and was happy to be rid of it. I am not sure it deleted all of our personal information when we returned it and the Best Buy clerk didn’t know either. Stay away from this item. Google/Nest, do better and stop trying to control everything!

Very efficient and convenient to use and handy to learn about everything!

So great to have it set up in my kitchen where I can tell it to play music, tell me news updates, and video talk to my grandkids. I love it!

Got this to display photos and replace our Amazon Echo in our kitchen. Guess what! It can't replace the Echo. Why? The Nest Hubs don't work entirely with Gsuite accounts. Do you pay to use Gmail with your own domain? Well, guess what—your paid Gsuite account won't work with most features of the Nest Hub. It DOES do photos, which wasn't intuitive, but once set up does work. But—irony of ironies—Gsuite accounts don't allow the Nest Hubs to (wait for it) control Nest thermostats! Waaaa? That's right, my Nest Hub Max, set up with my Gsuite account, can't control my Nest thermostat... but the Amazon Echo can! Johnny, tell the lovely people what else the Nest Hub Max CAN'T do with Gsuite accounts: 2) can't use the calendar and 3) can't use third-party lists. So I guess the Echo is sticking around because 1) it can control the thermostat and 2) it can add groceries to the app we use for shopping. Oh, and the camera: only good for Google Duo calls. What's Google Duo? That's a good question... In hindsight, I would've saved LOTS of money and just gotten the smaller Nest Hub and used it only as a photo frame. At least at that price point I wouldn't have had buyers remorse regarding the lack of features.

it has shown be a good product. I am able to listen to music from it, watch videos and use it as a picture frame. Of course, the assistant is the best part of it.

Had a regular hub, but wanted to do video calls to family for pandemic safe gatherings. Really enjoying the max, the larger view screen is easy on older eyes.

Setup is a little vague with no paper instructions for anything so you're at the mercy of the internet.

Definitely worth getting the max. Keep in kitchen and is amazing for all needs.