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Customer Ratings & Reviews

$229.99

Customer reviews

Rating 4.6 out of 5 stars with 4126 reviews

Rating Filter

Rating by feature

  • Value

    Rating 4.5 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.6 out of 5 stars

Pros mentioned filter

Cons mentioned filter

93%would recommend to a friend

Customers are saying

Customers commend the Nest Hub Max for its phenomenal sound quality and perfect screen size, making it easy to use. Many appreciate the helpfulness of Google Assistant and its smart home integration capabilities. However, some customers find it a bit pricey, and others have experienced issues with setup and compatibility with other devices. A few customers have also noted the absence of night vision.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 142 Showing 2,821-2,840 of 4,126 reviews
  • Rated 5 out of 5 stars

    Better than real friend that does whatever you say

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Hey google, play that song that I heard 3 years ago and can’t remember what its called. Alexa the big dummy doesn’t stand a chance, but with all the data the goog has collected, it’s no problem. They know everything, just the way I like it.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Screen size

    Rated 4 out of 5 stars

    Good photo frame.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to use and setup. I love how you can show footage from your cameras, or doorbells. I would recommend this compared to the smaller size.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    gift that was loved

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got this as a gift for family and they loved it, have had no issues setting up and using

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    My grandson

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this so i can see my grandson since they live about a 4-5 hour drive away. It works i can see him cry between 15-20 minutes 3 or 4 days a week. This kid can cry.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Nice Device

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Does exactly what I would expect. Its a great way to control my Google Home. It also makes for a great photo frame!

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Worst device ever!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is my biggest disappointment ever and Google should know better how to put up a show. This device does not recognize anything you command with your voice. I tried to learn it how to use it, watched a bunch of tutorials online, gave to myself one week to adapt and learn about the device but wasted my time. Initially I was planning to get a new Alexa but I saw a lot of reviews saying that Alexa 11 was amazing but displayed a lot of ADS on it and would not want that. However, after one week using this piece of crap, I returned it and got my Alexa 11. Alexa 11 is the best ever! I will never buy this again! Shame on you, Google!

    No, I would not recommend this to a friend
    • Brand response from Google Team
      Posted .

      Hi there, CaioF. We’re sorry to see the Nest Hub Max wasn’t the best fit for you and your experience was a frustrating one — even though you’ve returned it, we’d like to see what may have been causing you issues. When you find a second, talk to us here: https://support.google.com/googlenest/gethelp madebygoogle

  • Rated 5 out of 5 stars

    Love the Nest Hub Max!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've only had this assistant for a little over a month and I love it. I use it mainly to pop in on my kids and see what they're up to. I also use it to watch shows on Hulu while cooking. This is a wonderful item for anyone looking to create a smart home.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    Love it!!!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love to watch youtube videos on this screen with good sound.

    I would recommend this to a friend
  • Pros mentioned:
    Camera

    Rated 3 out of 5 stars

    Nice product but missing some options.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My husband wanted this for Christmas. He likes the camera, phone calling option and speaker. Thw only thing is that he can not access files from his drive off his phone. He thought he could use it to access recipes that were saved on his phone. That was the only downside.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Amazing

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing product. We love this for helping integrate our entire home system, from our cameras to our speakers.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best Buy at Best Buy

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had been waiting for this to come out for so long, and when it was released, I bought it, and have been extremely happy with it. If you have YouTube, YouTubeTV, Sirius XM, you’re gonna love this as well. But it, play with it, and you’re gonna love it as well.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Smart home must

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Perfect addition to make your home Smart. Nice way to display good memories with the ones you love.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Product

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have many smart devices in my home and the Nest Wifi. This product is great to have in our family room to help control all of our devices. It also works great as a digital picture frame when not in use. I would recommend.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Perfect

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's perfect! It is now my 3rd that's in my home. It works perfectly with my ADT home security system. Two thumbs up!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Awesome Product!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have had Google Home for quite some time. Decided to buy the Nest Hub Max, and I love it. I watch YouTube TV on it all the time. I have several automation routines setup on Google Home. It's perfect. I'm thinking of adding one to another room in our house.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Moving up from the Mini

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was a Christmas gift. Moved my Google Mini into the bedroom and set Google Nest Hub Max with Google Assistant in the kitchen. It took some patience to set it up. It requires quite a bit of counter space compared to the Mini and it reacts differently. Overall, however, it's a nice addition to my home and I'm getting used to it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Almost perfect!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I use Google calendar and other products on a normal basis and this was a great purchase to move on from my Echo products! Must have for the kitchen! The speaker could be a little better quality though.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 3 out of 5 stars

    Video is great but product is limited

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    this provides great video quality but the overall product is very limited. You can't add apps or search the internet. Basically you can video, check the weather and see recipes and headlines. Also you can only do group chats on your phone app and not on this product.

    I would recommend this to a friend
    • Brand response from Nest Support
      Posted .

      Hi Wendy,

      Thanks for leaving your feedback with us. We're sorry to hear Google Nest Hub Max didn't meet your expectations.

      While you can't install apps on Google Nest Hub Max, there are 3rd party apps for Google Assistant that you can link and interact with on Google Nest Hub Max. Aside from helping with your daily routines such as checking the weather, the traffic, the calendar, and recipes, you can also personalize your experience by playing games, playing videos and music from your favorite streaming platforms. Although you can't directly search with a browser, you can ask Google assistant any question and get relevant results. You can take a look at the following link for more information: https://assistant.google.com/

      Group messaging is not supported on Google Nest Hub Max, but you can make audio and video calls with the help of the Nest camera on Google Nest Hub Max.

      We also update the products and features often to improve our services and your experience. If you need further assistance, we are always available to help via our Google Nest support page. Nest

  • Pros mentioned:
    Screen size

    Rated 4 out of 5 stars

    Good home assistant device

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This smart home assistant has big screen and good resolution

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Nest Hub

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a must have product for smart homes. It allows you to Integrate Music, Lights, thermostat and more. Recipes are easily stored and voice commands are most convenient. You can also control this using Google Home App for remote access

    I would recommend this to a friend