Customer Ratings & Reviews
- Model:
- GA00639-US
- SKU:
- 6348562
Rating by feature
- Value
Rating 4.5 out of 5 stars
- Quality
Rating 4.7 out of 5 stars
- Ease of Use
Rating 4.6 out of 5 stars
Customers are saying
Customers commend the Nest Hub Max for its phenomenal sound quality and perfect screen size, making it easy to use. Many appreciate the helpfulness of Google Assistant and its smart home integration capabilities. However, some customers find it a bit pricey, and others have experienced issues with setup and compatibility with other devices. A few customers have also noted the absence of night vision.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Sound quality
Photo frame
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.While we love the quality of this google photo display & clarity it shuts off quickly. Google states it’s trying to fix the bug☹️
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hi there, MeganM. It's really great to hear that you're loving the quality and clarity of the 10" HD touchscreen of your Nest Hub Max. However, we're sorry to hear that it shuts off quickly. We value your experience with products and for us to help you best, we may need to learn more about the issue you are experiencing. We recommend contacting our support team so we can isolate the issue further. You may reach out to us using this link: https://support.google.com/googlenest/gethelp
Nest HUB
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love my nest HUB! It is awesome. I never have to wonder about anything because it knows it all. From directions to the weather to any recipe. Its the greatest
I would recommend this to a friendGood but could be better
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It's not great but not horrible. The sound is a little muffled and the bass isn't deep at all but I guess you can't expect audiophile sound from something so small. I wish it was more customizable such as being able to add clock faces or change the alarm sound.
I would recommend this to a friendWorks great
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We upgraded from the Ale** and we couldnt be happier.
I would recommend this to a friend- Pros mentioned:Sound quality
Its mediocre
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Doesn’t recognize voice all the time=annoying. App functionality =annoying. Sound is really loud which is the only thing i like.
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hi LotusFlowerbomb, thank you for posting your review on the Nest Hub Max. We're sorry to hear that your experience with the voice recognition and App functionality has been less than ideal. May we suggest that you retrain your Nest Hub Max to better recognize your voice as this may help with voice control. We also suggest adjusting the Hotword sensitivity as it may also be helpful with the issue. You may follow the steps below to help improve your experience:
Retrain Voice Match:
- On your phone or tablet, open the Google Home app.
- At the top right, tap your Profile picture or initial and then Assistant settings and then Voice Match.
- Tap Teach your Assistant your voice again and then Retrain.
Change Nest Hub Max's Hotword sensitivity:
- Open your Google Home app.
- Select your Nest Hub Max.
- At the top right, tap the Settings (Gear) icon.
- Then tap Audio.
- Then tap "Hey Google" sensitivity and adjust the slider to make your Nest Hub Max more responsive to the Hotword.
If you've done these steps already or if the issue still persists, then we advise that you contact us so we can assist you further with this and check the functionality of your App as well. You can reach our support specialists on our Google Help page through this link: https://support.google.com/googlenest/gethelp
Value for Money!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very good product! Overall satisfying experience connecting all features from Photos/YouTube Music to organizing Daily routines! Not to forget the NestCam feature!
I would recommend this to a friendGood unit for the price.
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works very well and performs as it should. I wish it had more features or the ability to install apps to expand it's capabilities. Otherwise a good display.
I would recommend this to a friendBrand response from Nest Support
Posted .Hi davez, thanks for sharing your experience. We’re glad that you find Nest Hub Max great, and we do appreciate your insights. Your feedback is important to us, as it will greatly help us in improving our products and services. If you need any help, our support team is always available. Please feel free to contact us anytime here: https://support.google.com/googlenest/gethelp
A Great Device.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This was purchased to replace the first generation Google Smart Display. After several years of use, the old one started having connection problems. The new one is great.
I would recommend this to a friendWho needs light switches anymore?
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.HubMax is amazing! Use voice commands for everything now. Git a smart plug and the Hub Max even turned in my Christmas tree!
I would recommend this to a friendMore Functionality Would Be Nice
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I wish it had a little more functionality. It is nice to have, I like it more than the Google Home, but I cannot say I love it.
I would recommend this to a friendBrand response from Nest Support
Posted .Hello there, Phil. Thanks for sharing your concern about your Nest Hub Max. We're sorry to learn that your experience with the device didn't meet your expectations. We hear your concerns, and have taken note of it. If you need any help in the future, please don't hesitate to contact us on our Google Nest Help page here: https://support.google.com/googlenest/gethelp
My first Nest device
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is my first Nest device. Excellent hub to tie most of your smart devices together. Love video calls with Duo. Looking for connectivity with Ring and Samsung Smart things.
I would recommend this to a friendGet it!
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this as a birthday gift for myself! I love it. Definitely a happy customer!!
I would recommend this to a friendGreat for my family to communicate to eachother
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Prefect addition to my kitchen counter; helps the family stay on task with all the features
I would recommend this to a friendGood for price when discounted
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works as advertised, problems with mesh wi-fi like all Google nest, home, stuff....
I would recommend this to a friendGood buy
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is just wonderful and I’m getting another one does everything and acts as a house video camera really good buy thanks!
I would recommend this to a friendCounter top
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Trying to get it to work with my door bell but not yet Other than that good
I would recommend this to a friendBrand response from Nest Support
Posted .Hey there, ScottD! We’re glad that you like the Nest Hub Max. We hear your concern about getting it to work with your doorbell. You can connect your Nest display and set up visitor announcements to get notified when someone rings your doorbell when you’re home. You'll only get visitor announcements on your speakers and displays if they are set up in the same home as your doorbell in the Home app. This link can help: https://support.google.com/googlenest/answer/7672451
You can also use your voice to stream your compatible security camera doorbell video to any Nest display. More details are available here: https://support.google.com/googlenest/answer/9137164
If there’s anything we can help you with, feel free to find us anytime here: https://support.google.com/googlenest/gethelp
Very useful and easy to use!
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I got this Nest Hub as a Birthday Present and as Best Buy was running a promo I got a Google Dot as a gift. I wanted to get one for my mom but unfortunately Google doesn’t recognize a Russian language.
I would recommend this to a friendGlad we purchased it
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great product pairs well with other nest products. We use it daily. Nice addition to our home!
I would recommend this to a friendOk to buy
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They need to improve understanding the question and also sometimes it just shows the search result on screen and we are far way from it.
I would recommend this to a friendBrand response from Nest Support
Posted .Hi there, Swapnil! Thank you for taking the time to share your Nest Hub Max experience. We apologize for any issues you've encountered with the performance of its Google Assistant. We want to know more about your concern so we can provide you with the best help possible. We recommend reaching out to our dedicated team of specialists on the Google Home Help page here: https://support.google.com/googlenest/gethelp
Google next max
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It works well and it's nice to be able to answer a duo call and have the other person see us on it. Also works great with the rest of the google home products.
I would recommend this to a friend