Appliances Memorial Day SaleFree delivery. Ends 6/3. Terms apply.Shop now

Skip to contentGo to Product Search
Main Content

Customer Ratings & Reviews

$229.99

Customer reviews

Rating 4.6 out of 5 stars with 4125 reviews

Rating Filter

Rating by feature

  • Value

    Rating 4.5 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.6 out of 5 stars

Pros mentioned filter

Cons mentioned filter

93%would recommend to a friend

Customers are saying

Customers commend the Nest Hub Max for its phenomenal sound quality and perfect screen size, making it easy to use. Many appreciate the helpfulness of Google Assistant and its smart home integration capabilities. However, some customers find it a bit pricey, and others have experienced issues with setup and compatibility with other devices. A few customers have also noted the absence of night vision.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 15 Showing 281-300 of 4,125 reviews
  • Pros mentioned:
    Camera, Screen size

    Rated 5 out of 5 stars

    perfect for any room

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    we got the bigger Google for the camera and have loved it. We put it in our daughters room to replace her Google assistant and her baby monitor. She loves being able to lay in bed and watch a movie to go to sleep and to be able to control all the gadgets in her room on her own. she asks Google for the weather every morning so she can get dressed and tells it goodnight each night to set her alarm for school and her night time sounds. really has been one of the best purchases we have made.

    I would recommend this to a friend
  • Pros mentioned:
    Screen size, Sound quality

    Rated 5 out of 5 stars

    The Best of the Best, Much better than previous.

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was bought for an smaller version, improved are screen size and responses of commands, more hardware are now integrated with this unit than before. Picture are great, sound are much more clarity EQ setting is a plus. Built in Camera is okay not so good, wish there were a tilt option for the camera so it does not pointed upward toward ceiling all the time. Maybe next version will have this function. Overall was an excellent purchase recommend to anyone that has the older version with smaller screen. Black Friday Price was 199.99.

    I would recommend this to a friend
  • Pros mentioned:
    Camera, Sound quality

    Rated 5 out of 5 stars

    Great gift for the wife!

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this for a Christmas gift for my wife and she just loves it! She’s already setup her new cookbook as well as using the timer functions. I’ve set it up for our Swann security cameras and she can see who’s at the front door by just asking Google!! Very cool! We did not setup the internal camera because the device is in a relatively small kitchen. The sound is great, we just setup Pandora radio and it works great! You will not be disappointed with this purchase and Best Buy had a free google device as well with the purchase!!

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 3 out of 5 stars

    Issues with set up, Be particular with commands

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Set up is a bit of a hassle as I’m still running into issues/not fully set up with this after after a month since setting it up. Camera display only works for my fiancé’s account but not mine (even though I was assigned admin on the Google home account. Other issues like phrasing your commands in a particular way can be a bit annoying (ie “open Netflix” is not a command it would follow but “play [show/movie name] on Netflix” works. Sound and video quality are great though.

    I would recommend this to a friend
    • Brand response from Google Team
      Posted .

      Thanks for sharing your feedback on the Nest Hub Max, MattA. Sorry to see you ran into issues setting up the device. We’d be happy to lend a hand and make sure everything is running smoothly — when you get a second, talk to us here: https://support.google.com/googlenest/gethelp madebygoogle

  • Pros mentioned:
    Ease of use, Screen size

    Rated 5 out of 5 stars

    Subtle and Intelligent

    |
    |
    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I think the size is perfect! I really got this for the smart display so that I can easily grasp the time of day, weather conditions and also have a smart tablet compatible with Google Assistant. This has exceeded my expectations on its use. The product easy easy to set up and seems to fit my room asthetics very well.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Sound quality

    Rated 5 out of 5 stars

    A Smart, Stylish, and Sound Investment!"

    |
    |
    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    "I bought the Google Home from Best Buy and it's been a game-changer. Setup was easy, and the sound quality is excellent. The Google Assistant is incredibly smart and helps me stay organized. The sleek design looks great in my home. Highly recommend!"

    I would recommend this to a friend
  • Pros mentioned:
    Screen size, Sound quality

    Rated 5 out of 5 stars

    Nest Hub Max is a great value for the smart home

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The best hub max has been great for us. It’s a good way to view different apps and tv while making meals. I can pull up different recipes while cooking. It controls my smart home bulbs and devices as well. The added bonus of the camera on this is nice for the piece of mind of checking up on the house while I’m not there. We have the regular size nest hub and the speaker sounds much better on the full size unit.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Versatile communication device

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love the Max. I look for recipes, weather, general info all the time. Have one in my kitchen, bathroom and home office. Watch TV programs with You Tube TV when I'm getting ready in the morning in the bathroom. Make video calls with Duo. Create my grocery list each week and syncs with my phone when I'm in the grocery store. Turns on my lights. Communicates with my Nest thermostat. Planning to next get cameras at front and back door to view on my Max's. I love these little buggers!

    I would recommend this to a friend
  • Pros mentioned:
    Screen size, Sound quality

    Rated 4 out of 5 stars

    Great sound, easy to use

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is definitely an upgrade from the google (nest) hub. The bigger screen makes using it a lot easier and it also has much better sound with the subwoofer. Similar to the other it utilizes most of its set up via the google home app which at times can be frustrating. It is very reliant on voice to accomplish most of its tasks which can be either a plus or minus. For instance, it took me almost an hour to set up making google duo calls on it because it all had to be done through apps and setting up individualized profiles on the hub max. It would be easier to have a native app on the device so that my kids could use it which is the reason I bought it.

    I would recommend this to a friend
  • Cons mentioned:
    Compatibility

    Rated 5 out of 5 stars

    Good sound, Nest works with many smart devices...

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nest works with many smart devices... but not all. I am using this device in our kitchen. Overall, I am quite happy with this device which has good sound and is very usable for short video calls, and is really great for looking up recipes overall. There's a new 'pause' gesture as of Dec 2020 that is supposed to pause a video when you hold your hand towards the unit palm out, but it is not working for us. (Yet?) If you have other smart devices in your home, check them for compatibility and if you're not all-in on one platform, just be aware of what integrations you might be missing. I'll give two examples of video cameras. I have both Arlo and Ring cameras. Arlo is a 3rd party who doesn't make smart assistants like Google, Apple or Amazon. Their integration with Nest / Google Home is fair. I can usually get my cameras to display on the unit, but the Arlo video doorbell sometimes will not display, and if it does, it will display sideways. I also have a Ring camera on my garage and it won't display on the Nest at all.. very likely the reason is that Ring is owned by Amazon, who probably thinks of Google Home as a majority competitor to Alexa. My Liftmaster/Chamberlain smart garage door opener integrates to Ring, but not Nest, but I haven't tried actually installing the Chamberlain myQ app on the Nest. (It works fine, of course, only Android smartphone. As does Ring.) At any rate, I would absolutely recommend this device UNLESS you have nothing but Ring cameras. If you have only Ring cameras, you probably should buy an Echo Show instead. I do have some experience with Alexa and I think that Google Home gives better search results when asking natural language questions. If you ask about trivia or historical things, you're much more likely to get the right answer from Google, as of this review (1/11/21)

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Sound quality

    Rated 5 out of 5 stars

    Excellent product.

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to use. Great camera and sound. I love to be able to manage my thermostat, and security system in a scheduled way.

    I would recommend this to a friend
  • Pros mentioned:
    Screen size, Sound quality

    Rated 5 out of 5 stars

    Favorite of all my google devices

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have many google nest devices (i.e. Nest Home, Nest mini, etc) but gym nest hub max is the best! The 10 inch display and amazing speaker quality is pure. Only complaint I have is I wish it had more bass, however I’m sure the Google Home Max is where it’s at for the bass tones I want. I have recommended this product to all of my customers as I am an electrician and anyone looking to add cameras in and outside the house. This display does it all view all your cameras in one spot! 10/10

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    New Smart Hub

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Wow! Love our new Nest Hub Max. Can do so many awesome things with this smart display from Google. Allows us to control so many devices in our house from one spot. And we get to enjoy so many of our memories as the screen scrolls through our family photos when we are not asking it to do something for us.

    I would recommend this to a friend
  • Pros mentioned:
    Screen size, Sound quality

    Rated 5 out of 5 stars

    Amazing

    |
    |
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Was lucky to snag this during the Black Friday deal from Google (I would probably re-consider if I hadn't gotten it at the BFCM price to be honest) and I was shocked when it arrived how much bigger the display is. With the camera, it also proactively can tell you're in the room and will welcome you and personalize the display based on who it sees. I don't use it for calling, I just wanted a bigger display in the kitchen so it was easier to see from further away.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Screen size

    Rated 4 out of 5 stars

    A Better Hub

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great overall. Good screen size. Good speakers. Easy to use. Decent video quality. Helps with connecting all devices

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Centralize simplicity

    |
    |
    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to setup. Complete privacy for user/owner information. Device compatibility simple to configure and operate from the h I n Love the remote login capability for when I do not have to voice commands

    I would recommend this to a friend
  • Pros mentioned:
    Screen size, Sound quality

    Rated 5 out of 5 stars

    Google Hub Max a very good addition to your home.

    |
    |
    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Google Hub Max is a must for our kitchen from simple timers to help with complex questions the Max with it vibrant easy to read screen has been a great addition to our home.

    I would recommend this to a friend
  • Pros mentioned:
    Screen size, Sound quality

    Rated 5 out of 5 stars

    Excellent Smart Display

    |
    |
    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have not had great luck with any Nest product but the Nest Hub Max is an excellent quality smart display that is easy to use. The screen is a perfect size for a place like a kitchen countertop. The screen looks great and the sound is very good. There is a lot of customization to suit your needs. The camera is excellent. I have had this for just over a year now and it has been working well. No problems! I just wish all Nest products were this good.

    I would recommend this to a friend
  • Pros mentioned:
    Camera, Sound quality

    Rated 5 out of 5 stars

    A cute camera and cookbook.

    |
    |
    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This hub is perfect for video calls. I love the way it zooms in and out while using it. I also like the fact it's a hidden camera and I have the option to capture video or not. It has a great speaker for music and comes in handy when needing to look at a recipe while cooking.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great Display for Photos or Duo Calls.

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The packaging of the display was well done. Plugging it installed what it needed. I was totally impressed with the screen. The setup shows you how to use the hub. The colors are vibrant. I like the fact you can watch youtube videos or chrome cast. I tested the Duo calls with it and it has a great field of view of the camera. It follows the person around which is nice unless you don't like that kind of thing. The audio is great. I have hue lights and it can tell me on the screen how many lights are on and what the temperature is in the house. You can either touch the lights and it will list the lights you can turn on or off. There is a room view which gives all your connected devices. I have hue lights and Samsung Smartthings and it works seamlessly. There are some things that aren't integrated yet. Specifically, the only way to start a routine is by using your voice to start the routine or using the screen. There is no way to start a routine such as a Smartthings multipurpose sensor to actually tell you a door is open. This is minor and I'm sure this will be incorporated soon. The display is a great display and the camera can be used for a security camera. I have nest cameras and you can watch the feeds of the camera's. I don't have the Google Nest Hello but I saw videos that when the doorbell rings it will show the person at the door on the screen. I would recomend this display to anyone.

    I would recommend this to a friend