Customer Ratings & Reviews

We did not understand that this device does not work with z wave devices, so that was a disappointment. Otherwise it is fine.

This has great potential, however, the You Tube videos do not address the glitches I have for set up with SMART lighting and especially with voice match and video calling for family members. I will need to have Best Buy support out to the house to help me. Not sure if they do house calls with the tech support package.

Everything we have in our home is Google. Including four Chromecast TV, 6 mini speakers and a small Google nest for our kitchen. This new nest hub Max frustrates me because we bought it in December and no one ever mentioned that they would be sunsetting duo so we tried to set them up to video call family out of state, and it keeps asking for duo. Well, the replacement for Duo is Google meet. Which requires a big long meeting number that then shows up on your screen. And how are you supposed to copy and paste that by voice? If you're trying to talk to someone? These were supposed to be so you could just say hey Google video call Grandma and it would be a video call. But it just tells you to make sure they have duo. And duo is obsolete. So it then tells you to look at your screen and you get a big giant two line text and number reservation for a meet call. One. I've done meat calls on my phone, I have to copy paste and put it in a text or an email to send it to the recipient. They have to open their email and click on it to join a meeting. A tiny bit complicated for younger children or older seniors. This was supposed to be a way to have a video call as they advertise in all of their media. It is absolutely and yet I paid $349 for it and we have two in our home. One on each floor. Absolutely ludicrous. We have pixel phones. If we wanted to call somebody and hold it in our hand we just call them on the phone. But you cannot call by talking to your Google Max hub because duo is no longer available and meet requires a big, complicated step that has to be sent. It can't just be vocalized. So angry and so frustrated that I spent all this money on these when doesn't even work!

We got this hoping to also use it as a hub but it's very limiting - doesn't connect to most devices outside of Google's. It's easy to setup and use; however, it would have been an expensive speaker - which we don't need - so we returned it.

Awful sound, like the typical tries to make too much bass from too little speaker... so instead of sounding clear and real it just sounds like a muddy thump. I'm not even an audiophile but I switched to this from an Alexa that was connected to a Marshall speaker so it was pretty obvious immediately what a downgrade this is. Since there's no aux line out on this or any other Google Nest product there is no way to fix that either.. just stuck with worse sound. "Thanks" , Google. ,,|,, Setup was frustrating, this thing is really making me reconsider if I even want a voice assistant around the house if they're all going to be sources of disappointment and frustration as often as they might be helpful. Why do we all put up with frustrating tech???

Bought as gift to a family member because I recently bought one.

The Nest Hub Max Smart is exceptional and easy to use.

Love the product purchased two for grandparents not so easy to set up.

Nice hub to link up with all the othergoogle stuff in my house. A little pricey compared to the normal hub.

How is it something so big can’t be smarter than the doorbell every time I access the video I just stare and spin five minutes it’s OK I got a great Internet connection around the house but this seems like it just has a problem and when you talk to it you got a killer two or three times.

Great smart screen. Software could be more user friendly.

This item is great for monitoring and checking my smart home.

Great product and easy to use. Purchased as a gift and they have enjoyed it.

Hub Max is awsome! Does everything i wanted it to do and More.

Originally I purchased two smaller nest hubs but when the newer, large screen Nest Hub Max came out, I invested in repurchasing. The larger screen was more suitable for my elder parent who wanted to keep watch of the front door (doorbell). It worked for about 6 weeks. Then some kind of change must have been made on the Google side and we can no longer view the front door. Google support has taken over 10 hours of my/my brother's time in trying to troubleshoot without resolve. Both Nest Hubs were purchased over 30 days ago so I have no recourse to return. VERY DISAPPOINTED... over $400 spent for both hubs and we cannot use them for the purpose I purchased them for!

Very good and powerful display. Love it and use it as photo album, YouTube and main google home device.

Git this for my nest cameras but really never use it. Not fond of a camera in the house for someone to hack into and watch and listen to everything so camera is turned off. Everything I need is on my phone to see.

works great and we like that I can call home using this device.

This items is amazing I’m still trying to learn everything about it

I will recommend this product to my friends best product I ever had.