Customer Ratings & Reviews
- Model:
- GA00639-US
- SKU:
- 6348562
Rating by feature
- Value
Rating 4.5 out of 5 stars
- Quality
Rating 4.7 out of 5 stars
- Ease of Use
Rating 4.6 out of 5 stars
Customers are saying
Customers commend the Nest Hub Max for its phenomenal sound quality and perfect screen size, making it easy to use. Many appreciate the helpfulness of Google Assistant and its smart home integration capabilities. However, some customers find it a bit pricey, and others have experienced issues with setup and compatibility with other devices. A few customers have also noted the absence of night vision.
This summary was generated by AI based on customer reviews.
Good
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Everything was actually some problems having set up
I would recommend this to a friendSounds better than hub
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sounds better than the regular hub but screen is only 720p
I would recommend this to a friendPretty decent for around the house.
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Overall, a little disappointed in the sound from the speaker when docked and functionality doesn't exactly mimic the Google home display.
I would recommend this to a friendBrand response from Nest Support
Posted .Hello there, Kyle. We're sorry to hear that your experience with your Nest Hub Max has been disappointing. We'd like to know more details about your concern with the device so we can help find ways we can improve the performance of your device. Please reach out to our dedicated team of specialists on our Google Help page for immediate support here: https://support.google.com/googlenest/gethelp
- Pros mentioned:Sound quality
Alot better than the smaller version
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The speaker on this smart display really sounds amazing, perfect for medium sized rooms
I would recommend this to a friend - Pros mentioned:Google assistant
Google max
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works great Controls all the nest products and also shows home pictures good purchase
I would recommend this to a friend Google Assist doesn't work with Hopper3
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Really like my Nest Hub Max except for the miss leading advertising by Google and Dish that the Google Assist works with Hopper 3. All other features work great but if you are buying with this feature as major importance, DON'T buy it.
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hi, thanks for taking the time to share your feedback. We're glad that you like your Nest Hub Max, and we apologize for any misunderstanding.
Your feedback matters a lot to us. We’re always looking for opportunities to improve our products and services to provide you with the best experience. Feel free to reach out our support team if you have any questions: https://support.google.com/googlenest/gethelp
You can also follow our social media sites and keep an eye on our blog for any current news, updates, and announcements here: https://blog.google/
Functionally Helpful
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good variety of useful features, providing convenience
I would recommend this to a friendLove it!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.wish you could phone more than one person and see them
I would recommend this to a friend- Pros mentioned:Ease of use
Google hub.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Awesome hub. Fun to display all your pictures. All features are very easy to use.
I would recommend this to a friend Google hub
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Trying to figure out how to keep it from answering my cellphone. Says to delete google assistant but I need this app. Has to be a way just have to look into it some more.
I would recommend this to a friendBrand response from Nest Support
Posted .Hi pony, thanks for letting us know about the difficulty you're having, trying to keep the Google Assistant from answering on your phone when giving voice commands. Here are some quick steps you can follow to address this issue:
- Update your Google app version.
- Make sure to add the same Google account to both devices.
If you still experience the same issue, you're more than welcome to contact our support team. We'll certainly do our best to help you with your support needs here: https://support.google.com/googlenest/gethelp
Good Product
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Quality is good. Works fine and Very useful product
I would recommend this to a friendLove it but...
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love the way pretty much how almost everything works but the fact that, you can't adjust the angle view of camera. So I have to wedge it if you're sitting position is lower than the hub. Really disappointing coming from the know it all Google
No, I would not recommend this to a friend- Pros mentioned:Ease of use
Love my Nest Hub Max
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good little device, does what I need it to. Seamless installation and start up.
I would recommend this to a friend Good video quality
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s A little confusing to start using but very cool
I would recommend this to a friendGood kitchen display
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great display for our kitchen, our best is connected to it, it does get a times finicky when playing music. iTunes doesn’t always connect
I would recommend this to a friendBrand response from Nest Support
Posted .Hey there, OXI102840. Thanks for leaving feedback about the Nest Hub Max. We’re glad that you like it, but we’re sorry to hear that your music experience is less than ideal.
A range issue or wireless interference can affect the performance of your display. It can pass the connection test during setup, but will struggle to stay connected if it’s just a bit too far away. You may also check for objects such as mirrors and refrigerators between the camera and your router as these items could block the connection. Read Troubleshooting Wireless Interference here: https://support.google.com/googlenest/answer/9276282
We also recommend checking your Wi-Fi network to see if your bandwidth is congested, which can happen if you have too many devices connected on the same bandwidth or if your network package is not enough to handle the data traffic on the network. Removing other connected devices to your Wi-Fi may relieve network congestion. If your display is mounted too far from your Wi-Fi router, you may need to extend your Wi-Fi network’s range using an extender, boosters or additional Wi-Fi access points.
For additional help, you can contact us through our support channels found here: https://support.google.com/googlenest/gethelp
- Cons mentioned:Connectivity
Nice Idea but Not Ready
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The tablet that serves as a smart display is a nice idea. However, this smart display is very limited in its implementation. Google Assistant is a hit or miss, apps are limited, Nest gave me an error and couldn't connect. What gives? Overall, I'm not satisfied with this product. It's been returned
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hi there, FinnE. We’re sorry to learn that your experience with the performance of your Nest Hub Max didn't meet your expectations. It's important to us that we provide you with the best help possible and identify the cause of the error you’re getting with your device. Please reach out to our dedicated team of specialists on our Google Nest Help page for immediate support: https://support.google.com/googlenest/gethelp
- Pros mentioned:Ease of use
Merry Christmas
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love Google products and the ease of use purchased for a Christmas present
I would recommend this to a friend Google gets confused.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is my second for my home but somehow it gets confused when I give a command. When I command my bedroom hub the living room answers. Not too smart after all but too late to return so....
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hi Breville, thanks for sharing a review about your experience with Nest Hub Max, and it's unfortunate to learn of your issue with the performance of its Google Assistant.
If your bedroom Nest display is having a hard time picking up your voice commands but the other Nest display works fine, there’s a possibility that the bedroom display is having trouble connecting with Google. We’d like to rule out the possibility of your Wi-Fi connection being the cause, and if you haven’t yet, we suggest the simple steps below:
- Unplug your Nest Hub and wait for 10 seconds, then plug it back in. Wait for the device to reboot, then try to ask the Assistant your question again.
- Reboot your modem and router.
- Try to switch between 2.4 GHZ and 5 GHz network to see which band is more reliable
- If there are nearby devices that may cause interference, such as microwave ovens, wireless speakers, baby monitors, Wi-Fi routers, try to move your display to a different room, or to move it closer to your router.
Also, Retraining your Nest display, to better recognize your voice, and adjusting the Hotword sensitivity may be helpful with the issue. You may follow the steps on these help articles:
- Check which devices are using Voice Match: https://support.google.com/googlenest/answer/7588195
- Adjust how sensitive Google Assistant is to “Hey Google: https://support.google.com/assistant/answer/9712065
We're always here for your support needs. Let us know at the following link if further assistance is required: https://support.google.com/googlenest/gethelp
- Pros mentioned:Camera
Awesome
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I really like the way it looks and I like the fact the it has a camera.
I would recommend this to a friend Meh, could be better
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The Google assistant is out dated and the software should be able to provide better results. Needs more work.
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hello there, AlbertR. We’re sorry to hear about your experience with the Google Nest Hub Max. We’ll share this information with the right team for future improvements. Meanwhile, retraining your Nest Hub with the Voice Match may help, especially if you have other family members sharing your display. See the steps below on how to do this:
- On your phone or tablet, open the Google Home app
- At the top right, tap your Profile or initial and then Assistant settings and then Voice Match.
- Tap Teach your Assistant your voice again and then Retrain.
If further assistance is needed, please reach out to our support team using this link: https://support.google.com/googlenest/gethelp