Customer Ratings & Reviews
- Model:
- GA00639-US
- SKU:
- 6348562
Rating by feature
- Value
Rating 4.5 out of 5 stars
- Quality
Rating 4.7 out of 5 stars
- Ease of Use
Rating 4.6 out of 5 stars
Customers are saying
Customers commend the Nest Hub Max for its phenomenal sound quality and perfect screen size, making it easy to use. Many appreciate the helpfulness of Google Assistant and its smart home integration capabilities. However, some customers find it a bit pricey, and others have experienced issues with setup and compatibility with other devices. A few customers have also noted the absence of night vision.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Screen size
Priceless
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Perfect for under my computer monitor. The experience is next level.
I would recommend this to a friend Fustrating
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love all the features it has, but it's been fustrating trying to get my music playlist that I created in youtube to play and also not all of my photos that I downloaded to Google photos are showing on my Photo frame.
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hi DADA,
We appreciate your feedback. We're glad that you loved all the features of your Nest Hub Max. We do apologize for the frustrating experience trying to play your YouTube playlist. You may need to get the premium subscription to enable this feature.
Google Photos automatically attempts to select what it thinks are the best photos from your Live Albums and Recent Highlights. From your existing private and shared albums, Google Photos attempts to remove bad photos (blurry, poor exposure, low resolution, near duplicate) but will not otherwise curate the contents of your albums. You can completely turn off curation for private and shared albums when you change the “Personal photo curation” setting to “Live albums only.” No curation at all is done on your Favorites. Also, if photos in your private and shared albums don't appear and you expect them to, turn off curation for those albums. To do this, change the “Personal photo curation” setting to “Live albums only.”
We'd love to hear more about your experience with Nest Hub Max. Feel free to contact us at your convenience if you still have any questions or support needs by reaching out to us here: https://support.google.com/googlenest/gethelp
Maybe purchased a defective device
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I like having the ability to stream YouTube tv and apple music to the device. I notice at times the screen will turn black when I'm in an application. I have to 'hard reset' the device on occasion to correct.
I would recommend this to a friendBrand response from Nest Support
Posted .Hi Eric,
Thanks for sharing your experience with your Nest Hub Max. We're delighted that you like the streaming feature of your Nest Hub Max. This is despite of the little trouble you encountered with your Nest Hub Max.
We'd like to have a closer look at the issue and help you sort this out. Please reach out to our support team here: https://support.google.com/googlenest/gethelp
- Pros mentioned:Ease of use
Worth it
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great, can control my lights form my kitchen. Would purchase again
I would recommend this to a friend - Pros mentioned:Screen size
max
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.great in kitchen. large display makes easier reading of recipes
I would recommend this to a friend - Pros mentioned:Ease of use
Google
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Second one I have purchased, very handy and easy to set up..
I would recommend this to a friend Camara
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not bad at all so it’s about you guys like to buy and test it.
I would recommend this to a friendBrand response from Nest Support
Posted .Hi HariB. Thanks for sharing your comments about your Nest Hub Max. We want to ensure that you enjoy the most of your device. Visit this link to learn more about what you can do with it: https://support.google.com/googlenest/answer/7130274?hl=en&ref_topic=7195641&sjid=17141370826605544630-NC
Get a smart Tv instead.
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not the thing's fault, but Amazon refusing to cross-stream is deleterious to consumers.
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hi there, Brian. We’re sorry to hear that your experience with the Nest Hub Max is less than ideal. The Nest Nest Hub Max doesn’t offer direct or native integration with Amazon. Setup and controls are found in the Home app. We’ve taken note of your feedback as we’re constantly looking for ways to improve our products’ reliability, usability and use of various features.
For inquiries or if you have support concerns, feel free to contact us here: https://support.google.com/googlenest/gethelp
Screen is garbage.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Screen failing after 2 years. Avoid this product and don't waste your money.
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hello there. We appreciate your feedback and we're sorry to hear that your Nest Hub Max screen has failed after two years. We understand your frustration and disappointment with this experience. The Nest Hub Max typically comes with a one-year warranty. However, you can check your specific warranty details by referring to your purchase receipt and we recommend reaching out to our dedicated team of specialists on the Google Help Center here: https://support.google.com/googlenest/gethelp
- Pros mentioned:Sound quality
Best Google Nest
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great video and picture quality. Responds as I need it do.
I would recommend this to a friend - Pros mentioned:Sound quality
Camera
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works great. Very clear picture. Easy to hear noise outside
I would recommend this to a friend Small screen but powerful
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The only bad side is the screen is on the smaller side. For whatever reason, linking the software to your account IS NOT seemless either.
I would recommend this to a friendBrand response from Nest Support
Posted .Hey YourIdol, thanks for sharing your feedback to let us know of your concerns about the Nest Hub Max, and we’re sorry to hear it didn't meet the ideal experience we want to share with you. We’d be happy to share this information with the right team for future improvements. Meanwhile, we’re hoping you can tell us more about your challenges, with linking the software to your account, so we can learn how to provide you services and assistance. Please feel free to find us anytime at: https://support.google.com/googlenest/gethelp
- Cons mentioned:Compatibility
Google home max
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very nice wish it was compatible with ring doorbell though
I would recommend this to a friend A tablet might be a better Smart Display.
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good Smart Display, especially if you are invested in the Google ecosystem. Only downfall, not many product integrates with Google Home, Alexa has the advantage in this area.
I would recommend this to a friendBrand response from Nest Support
Posted .Hi marcdi2010, thanks for sharing your feedback. We’re glad to hear that you like your Nest Hub, and we do apologize that the integration with Google Home isn’t yet available to some smart devices.
Our engineers and developers are always working with the integration to meet our customer’s expectations. In the meantime, we hope you will keep enjoying your Nest Hub.
If you have other concerns or questions you'd like us to answer, feel free to contact our support team here: https://support.google.com/googlenest/gethelp
- Pros mentioned:Google assistant
Nice Google nest
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great Google assistant. Only issue i have is that the nest camera isn't always working on the app.
I would recommend this to a friend - Pros mentioned:Ease of use
Google nest
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works great definitely a must have, and easy to set up.
I would recommend this to a friend - Pros mentioned:Google assistant
A++++
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.A+++++ excellent item and perfect with my parents house
I would recommend this to a friend Trouble Watching UTUBE TV
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Having trouble with UTUBE TV. Had geek quad no luck . Tech spoke to Utube Tv person no help either
I would recommend this to a friendBrand response from Nest Support
Posted .Hi there, Blindman. We appreciate your feedback, and we’re sorry to hear that you’re experiencing some difficulties with your Nest Hub Max.
Sometimes, your Nest Hub Max might not activate when you say “Hey Google” or “Ok Google,” particularly in a noisy environment. If this frequently happens, you can make it more sensitive to the hotword. If you haven't tried yet, we recommend retraining Nest Hub Max with your voice using the Voice Match feature to better recognize your voice commands:
Retrain Voice Match
- On your phone or tablet, open the Google Home app
- At the top right, tap your Profile picture or initial and then Assistant settings and then Voice Match.
- Tap Teach your Assistant your voice again and then Retrain.
Change Nest Hub’s hotword sensitivity
- Open your Google Home app
- Select your Nest Hub Max
- At the top right, tap the Settings (Gear) icon
- Then tap Audio.
- Then tap "Hey Google" sensitivity and adjust the slider to make your Nest Hub Max more responsive to the hotword.
For additional questions, feel free to reach out to our support team so that we can take a look at the issue and help improve your experience here: https://support.google.com/googlenest/gethelp
Almost made the cut
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Google hub max does everything it say except when trying to access the nest camera doesn’t work. I rebooted, disconnected from phone and tablets and still doesn’t work. I have to create a new home for me to get the camera working. So to use all other devices I have home 1 to operate with out any issue home 2 to use the camera on the hub. I already reach out to google a week ago through email and no response. Heading to Best Buy and return and it also crashed on me twice. Heading to Best Buy and return
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hi Gogo, we truly appreciate you for taking the time to share your feedback. We’re sorry to hear of your issue with the Nest Cam on Nest Hub Max, and that you haven’t received any response from our support team. We can see the convenience of having the camera working with your other Nest devices on the same home structure, and we understand your decision to return it since it failed for this purpose. But if you’d like to give Nest Hub Max another try in the future, we have our dedicated team always available for your support needs here: https://support.google.com/googlenest/gethelp
Not worth the money
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.There is little advantage to having this over the 2nd generation one for a lot less. Won't connect to other Bluetooth speakers but others will. You cannot add any apps.
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hi Beth, thanks for taking the time to share your feedback. We’re sorry to learn that you’re having issues connecting your Nest Hub Max to a Bluetooth speaker.
You can try doing the following:
- Turn on your Bluetooth speaker and make sure it’s in pairing mode. Press the pairing button on your Bluetooth speaker, if possible.
- Open the Google Home app.
- Make sure you're in the right home. The name of the home is at the top of the screen. To change homes, tap the arrow next to the home name.
- Tap your device.
- At the top right, tap Settings > Audio. If this is your first time to use Bluetooth on this device, tap Paired Bluetooth devices > Enable pairing mode > go back to Audio.
- Tap Default music speaker > Pair Bluetooth speaker. Your Google Nest or Home device will then scan for Bluetooth devices.
- Tap the Bluetooth device once it appears on the screen > Done.
- Your Bluetooth device will now pair with your Google Nest or Home device.For more information, you can visit this link: https://support.google.com/googlenest/answer/7672356
Your feedback is important to us as we’re always working to improve our products and services. If you need assistance, our support team is always here to help. You can contact us using this link: https://support.google.com/googlenest/gethelp