Customer Ratings & Reviews
- Model:
- GA00639-US
- SKU:
- 6348562
Rating by feature
- Value
Rating 4.5 out of 5 stars
- Quality
Rating 4.7 out of 5 stars
- Ease of Use
Rating 4.6 out of 5 stars
Customers are saying
Customers commend the Nest Hub Max for its phenomenal sound quality and perfect screen size, making it easy to use. Many appreciate the helpfulness of Google Assistant and its smart home integration capabilities. However, some customers find it a bit pricey, and others have experienced issues with setup and compatibility with other devices. A few customers have also noted the absence of night vision.
This summary was generated by AI based on customer reviews.
Googoe bricked device camera
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I noticed hub wasnt working right, so remived from home and did factory reset like google said....and now the camera will not work or setup on hub...im taking into geek.squad tomkrrow and demanding replacement...google just gives run around when call, and could care less..
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hi Josh, thanks for sharing the issue. We recommend contacting our support team for further help in setting up the camera for your Nest Hub Max. We'd be happy to assist you further, if you can reach out to us here: https://support.google.com/googlenest/gethelp
No longer works well - Google is sunsetting them
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Dont buy it. Google fired the team thst develops them and the quality and the ability for it to listen and respond and the speed of response is very slow.
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hi there, Utollwi. Thanks for sharing your feedback on Nest Hub Max. We understand your frustration and apologize if your experience hasn't met your expectations. We're sorry for any inconvenience and frustration caused by the issues you've encountered. Our aim is to provide a better resolution for your concern, we would like to recommend reaching out to our dedicated team of specialists on the Google Help Center here: https://support.google.com/googlenest/gethelp
Worst customer service, fragile device and OS
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.One of the worst smart displays you can have in the market. Camera stops working need to call customer service (2 hours spent with customer service). Please don't waste your time and money.
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hi Nerma, thanks for sharing your feedback about using the Nest Hub Max, and it’s unfortunate to hear it’s a disappointing experience for you. We can imagine how much time and effort you’ve spent on this, and we apologize for falling short on your support needs. We’ll definitely use your feedback to work on improving our products and services, including how we handle customer concerns with care and efficiency. Meanwhile, if your Nest display still exhibits the same issue, we’d be happy to provide you with additional services and support. Please share with us your recent case contact reference so we can continue our investigation, here: https://support.google.com/googlenest/gethelp
Camera stops working and google doesn't care
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Camera stopped working and google still hasn't fixed this known issue since 2020 but that's what happens when they are too busy working for corruptPoliticians.
No, I would not recommend this to a friendNot worth the headache
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Purchase Google Nest Hub Max today, and have been talking with tech support for past 3 hours. Migrating current Nest account to a Google Home account seems impossible, even for Nest and Google tech support. I will be returning Google Nest Hub Max tomorrow.
No, I would not recommend this to a friendBrightness Control Broken
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.You can not set the display brightness. You have 0%, 50%, or 100% settings. So it is off, to dark, or to bright. Known problem that Google will not address.
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hi Bunkman, we’re thankful for your feedback about the the Nest Hub Max, and we hear your concerns about setting the display brightness
Ambient EQ is automatically enabled when you set up your Nest display. You can choose to have Ambient EQ adjust the screen color to match your environment Always, during Ambient only, or Never as shown below. If you’d like to offset the brightness, you can do so in the Display settings on your Home app. To disable Ambient EQ, utilize the Quick settings tray on the device when you swipe your finger up from the bottom of the display, and tap the sun icon.
The minimum brightness of your Nest display's screen can be adjusted in Display settings. The effect of this setting will mostly be visible when the Low-light clock shows, and enables you to make the Low-light clock dimmer or brighter, to best suit your individual preference. If you find the Low-light clock to be too dim when the room is dark, change the minimum brightness to Bright or Brighter.
Your feedback is important to us, and we’ll share this with the right team for future improvements. If you need assistance about e features or performance of the Nest display, please contact us anytime here: https://support.google.com/googlenest/gethelp