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Customer Ratings & Reviews

$229.99

Customer reviews

Rating 4.6 out of 5 stars with 4125 reviews

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Rating by feature

  • Value

    Rating 4.5 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.6 out of 5 stars

Pros mentioned filter

Cons mentioned filter

93%would recommend to a friend

Customers are saying

Customers commend the Nest Hub Max for its phenomenal sound quality and perfect screen size, making it easy to use. Many appreciate the helpfulness of Google Assistant and its smart home integration capabilities. However, some customers find it a bit pricey, and others have experienced issues with setup and compatibility with other devices. A few customers have also noted the absence of night vision.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 50 Showing 981-1,000 of 4,125 reviews
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    great piece of tech!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I can listen to my music while looking up a recipe! Was surprised when I found I could do that. Love that it can scroll all the pics on my phone. It is so useful sitting in the kitchen. Although I haven't discovered all it can do yet, I am sure I will have a lot of fun figuring it out. I like that you can buy security camera and other accessories to pair with it!

    I would recommend this to a friend
  • Pros mentioned:
    Screen size

    Rated 5 out of 5 stars

    Hey, Google!

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've had the Google Mini, Google Home, and now the Nest Hub Max. I chose this over the Nest Hub because of the bigger screen and camera capabilities. And for the extra money, the extra features are worth it. I'm still learning what all it can do, but so far it has not disappointed. I am able to control my smart lights, and even voice commands for the XBox One.

    I would recommend this to a friend
  • Pros mentioned:
    Google assistant

    Rated 5 out of 5 stars

    Its a great hub for your smart home.

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We love it. Fits perfect with our nest ecosystem, and we were able to linked it with our hue lights, nest thermostat, sonos, youtube, netflix and spotify accounts. We use it all the time to play music to our 18 months old son. We just say hey google, good morning and we start our day with news, ETA to get to work (before pandemic)

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Sound and vision - central to a home hub

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Used as part of a larger Google hub with doorbell, cameras and a second smaller display - very happy with everything

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    I love it!

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I use it mainly to monitor my baby sleep but sometimes I do video calls and I was amazed the first time I moticed how It pans the image and zooms the person wherever the person is located in the room!

    I would recommend this to a friend
  • Pros mentioned:
    Screen size, Sound quality

    Rated 5 out of 5 stars

    Everyone in the family excited about this Hub

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We really like the bigger screen, the sound and the features.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Love this hub

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am new at using this hub, but I like it so far. I use it as a camera in addition to the nest cameras I purchased for my home. Love being able to just say "Google - and ask a question. Always amazed at how quick answers to my questions are provided.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Love it

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I want one for every room. I love it I can video chat, connect it to all my other devices. My grandkids love it they are 4 and 5 and sound do cute saying hey Google go to cars or Ryans world and Google understands them. Pull up dishes and can view without needing to hold it loke my phone. Ask it to set appointments and reminders. Love it.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Excellent

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was the best purchase for the whole family. We bought one for our home and another for my sister!! My 2 year old watched his videos on it and I watch cooking recipes and we listen to music! And So much more!

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    A Must Have for Video Chat

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the camera when using Duo. It zooms in and follows you during conversations. Using 1 outside and zoomed in across the pool 40 feet away, and it was like I was standing right next to it. Bought 5 of these, one for every family member’s house

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Useful and FUN

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    One of our favorite things. The ease of use for timers, reminders, google searches, playlists, and photos we haven't seen for a while. The list goes on and on. Highly recommend this device.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great for the kitchen!

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We have a "smart home" powered by Google and this was the perfect addition. It is in our kitchen and is truly the hub of the house. I love being able to view the nursery, outside, and front door all from one device. Great sound quality for music and also great video quality. Looking forward to Google integrating more apps into the platform.

    I would recommend this to a friend
  • Pros mentioned:
    Screen size

    Rated 4 out of 5 stars

    It's a big nest hub

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Perfect for the kitchen counter. Works as a Nest cam also (you don't need the subscription if you just want cloud video). We don't use Duo calling a ton, and bought a lens cover that stays shut when we're home. But nice to have the big screen that is very usable from halfway across the room, and extra indoor security cam is nice. Wish there was a physical shutter built in, but there are dozens of stick-on ones available on amazon.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Sound quality

    Rated 4 out of 5 stars

    wonderful clarity

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    easy to use, great clarity in pictures love being able to search for items and recipes with easy access

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    Good, but not great

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It works ok, it is not the easiest to get on your network especually if you have to change the network name. The menu is very lack luster and while you can cast tk it easily a google product i would think would inigrate into google services much easier or shohld be an option like youttube TV. However the sound quality is nice, even the bass at the lowest level caused me an apartment complaint if thumping to load.

    I would recommend this to a friend
    • Brand response from Nest Support
      Posted .

      Hi there Silverbbs, thanks for the time sending your feedback. We’re sorry that your Nest Hub Max experience is less than ideal.

      If your Nest Hub Max is connected to an existing Wi-Fi network, but you'd like to connect it to a new one, follow the steps below:
      - Open the Google Home app.
      - Tap your device.
      - At the top right corner, tap Settings > Device information.
      - Next to "Wi-Fi," tap Forget. You’ll be taken back to the Home app home screen.
      - Follow the setup steps to set up your device on the new Wi-Fi network.
      If you get an error message that says "could not communicate with your [device]" when you try to forget your network, or the steps above don't work, you'll need to factory reset your device and set it up again. Check out this help article: https://support.google.com/googlenest/answer/7073477

      In order to watch YouTube TV on your Nest display, you'll need a YouTube TV account or a trial account. You don't need a YouTube TV account to watch standard YouTube or YouTube Premium on your Nest display. Find out more using this link: https://support.google.com/googlenest/answer/9455045

      We’d love to learn more about your experience. If you need further assistance, please reach out to our support team and we’ll do our best to help: https://support.google.com/googlenest/gethelp Nest

  • Pros mentioned:
    Camera

    Rated 5 out of 5 stars

    Absolutely Love It

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I waited month after month until they finally launched it. However, I waited until Black Friday before purchasing it. It's everything I could want in hub. The bass is awesome when streaming sounds and watching videos. Love how the camera follows me around the kitchen. I can control all my devices...Nest cameras, thermostat, lights and other Samsung Electronics.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    Pretty Great with Camera Caveats

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Pretty great device! Bought it for my dad so he could view photos like a digital picture frame, listen to music, check his schedule, etc. Also wanted to use it to check on him with the camera, but never got it to work, despite also setting up multiple Nest Cams with no problem. The camera itself works because we can use Google Duo to video call, but also kind of a bummer that there is no Facetime support.

    I would recommend this to a friend
  • Pros mentioned:
    Screen size, Sound quality

    Rated 5 out of 5 stars

    Amazing.

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the bigger display. Great use for I for cam as well

    I would recommend this to a friend
  • Pros mentioned:
    Screen size, Sound quality

    Rated 5 out of 5 stars

    The sound!!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This hub have a great sound. Good size screen and very fast.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Ease of use, Sound quality

    Rated 5 out of 5 stars

    very good product

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to use and good camera. Makes hands free operation very simple.

    I would recommend this to a friend