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Customer Ratings & Reviews

$229.99

Customer reviews

Rating 4.6 out of 5 stars with 4125 reviews

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Rating by feature

  • Value

    Rating 4.5 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.6 out of 5 stars

Pros mentioned filter

Cons mentioned filter

93%would recommend to a friend

Customers are saying

Customers commend the Nest Hub Max for its phenomenal sound quality and perfect screen size, making it easy to use. Many appreciate the helpfulness of Google Assistant and its smart home integration capabilities. However, some customers find it a bit pricey, and others have experienced issues with setup and compatibility with other devices. A few customers have also noted the absence of night vision.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 56 Showing 1,101-1,120 of 4,125 reviews
  • Pros mentioned:
    Camera

    Rated 5 out of 5 stars

    Great product

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love the Nest Hub Max. I use it to stream my Nest cameras throughout the house and the Nest Hello doorbell. Great tool for the kitchen area. I highly recommend. I also appreciate that the Nest Hub Max comes with certain music subscriptions not available through the regular google home products.

    I would recommend this to a friend
  • Pros mentioned:
    Screen size

    Rated 5 out of 5 stars

    Great virtual connection

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased 2...one for my friend and the other for her mother...have been able to do video check ins and virtual visits...great purchase...also set up Duo video calls with phone contacts and can video chat with other family and friends with Duo...

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Awesome!

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Phenomenal product....family loves the picture slideshow, can listen to live radio (yay NPR) and the built in camera is perfect. One drawback is the lack of integration with apple music. Can google and apple squash their beef already?

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love it!

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We enjoy asking google anything we need to know in an instant. Playing music, checking the weather, forecast, news, or how long it takes to we somewhere is incredibly convenient. We also use it to view recipes and to read podcasts or murder mysteries.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    I love it!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love it- helps me wuth recipes. The alarm sounds dont give me a heart attack. You can out your own pictures and the speaker is absolutely great!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great product

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Decent and useful with family flow, use our to synch our schedule and organization.

    I would recommend this to a friend
  • Pros mentioned:
    Screen size

    Rated 5 out of 5 stars

    Ideal Kitchen Device

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The speaker isn't as good as a portable high quality bluetooth speaker, but it gets the job done nonetheless! Excellent screen size and it can receive any kind of chromecast-able stream from your phone.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality
    Cons mentioned:
    Price

    Rated 3 out of 5 stars

    Frustrating

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Having trouble keeping it working properly. I’ve had it working right and then it stops knowing who I am and I have to set it up again. Gets very frustrating having to reconfigure it every few months. Love that it’s a photo album but it’s a very expensive way to see my pictures.

    No, I would not recommend this to a friend
    • Brand response from Nest Support
      Posted .

      Hi Wergood, thanks for posting a review to let us know your issue. It’s unfortunate to hear about your experience with the Nest Hub Max isn't working properly.

      We're always looking to improve Google Nest display and your feedback is important to us. In order for us to best investigate the issue that you'll report, it's helpful to include the device logs in your report. To ensure this happens, please verify that "Send device usage data and crash reports to Google" is turned on before you submit the feedback. If you prefer to keep this setting off, you may turn it back off after the feedback is submitted. You may use the following keywords to file a feedback: GHT3 Google Nest Hub stuck on link account screen. You may visit this link for more details: https://support.google.com/googlenest/answer/7071494

      If you’re willing, you may visit us anytime in the following link and we’ll help you the best way we could: https://support.google.com/googlenest/gethelp Nest

  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    Should be 'smarter' for the money.

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Better sound than my Google Minis. Unfortunately, I bought it so I could look at a recipe in the kitchen AND listen to music at the same time. Unfortunately, it doesn't seem to be able to do that, so I thought about returning it, but ended up keeping it.

    I would recommend this to a friend
    • Brand response from Nest Support
      Posted .

      Hi there, thank you for sending in your feedback on the Nest Hub Max. We can see that you're experiencing some difficulties with looking at recipes while listening to music with your device. You can enjoy your favorite cooking-inspired music while you make your meal. Don't use the general command "Hey Google, next" when you listen to music and cooking instructions at the same time. Instead, use "Next song" (Music) and "Next step" (Cooking) to distinguish between the two actions. If you need further assistance or have additional questions, please don't hesitate to contact us on our Google Help page here: https://support.google.com/googlenest/gethelp Nest

  • Rated 5 out of 5 stars

    Bought three of them they are incredible!

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These devices are incredible, I have an elderly friend who has a hard time communicating and it's hard for me to get up to see him often, we are able to video chat where I know he's okay several days a week! I also bought one for my elderly parents that they will be receiving for Christmas after they move down to South Carolina. I could not recommend a device more highly than this one! The people on the other end need the same device but they are incredible, actually they can use an Android phone to answer a call from this technology.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Great Assistant!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nest Hub was easy to set up and use. We use it everyday to browse and access lost of information from weather information to shopping to entertainment.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Fantastic Google Assistant Display.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this Google Assistant Display. I can stream music or watch videos. It has all the Google Assistant features. I can ask it to display the front door camera and be able to talk to the person at the door without having to go downstairs. The quality of the video is great.

    I would recommend this to a friend
  • Pros mentioned:
    Google assistant

    Rated 5 out of 5 stars

    Great hardware

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a great piece of equipment and the best integration with google assistant i've seen outside my Samsung Galaxy S20+. If you're thinking whether to go with the big one ore the smaller one? It's worth it to get this one. It does way more and it's faster. Well wroth the extra in cost.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Home Aid

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This item is just what I was looking for, it is a great way to keep up with my daily routines, entertainment, and our home security system. The picture quality of the monitor displays, in vibrant color and is crystal clear. The quality of this hub surpassed all my expectations.

    I would recommend this to a friend
  • Pros mentioned:
    Screen size

    Rated 5 out of 5 stars

    Using google assistance a visual pleasure

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had the smaller hub and this makes all the difference in functionality. It has a large screen that makes using google assistance a pleasure.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    Now that its set up-so far so good

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Getting it up and connected was a pain but overall its amazing. Have it connected to smart lights so all I have to do is ask google to turn the lights off if im leaving, busy, or feeling like a couch potato lol. Reminders are terrific, the sounds is more than just good, and it helps me learn new things daily. Nice little changing photo frame too for the living room while not in use.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Comes in handy a lot!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I honestly didn’t think I would use this more than I do. It can ready recipes for you step by step. Adding items to a shopping list is a breeze. Honestly this does so much and you don’t know you need it until you do.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Amazing

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We love this! Works amazing to communicate with my mom so she can see us live when we aren’t close by. The photos scrolling through the home page make this even better!

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    Enjoying this Tech

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We bought this primarily for video chats with our kids and 2 young grandkids. It works really good for that. The camera follows you around, fantastic! The speaker is nowhere as good as our Sonos 1 thus only 4 stars. It’s configurable for information, but this could be simpler. We bought 2 one for us and one for son and family. I like it enough where I’ll buy 2 more for our other 2 kids.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Not what I hoped

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have three of these things in my house. They make an ok clock radio and run through my favorite photos ok. Once in a while it will be helpful in the kitchen. I live in a large house and am slightly disabled. I bought them in anticipation of having some surgeries. Combined with a Google Doorbell thing, I figured that would work for when I couldnt get around too well. (By the way... How about letting us choose a name for the thing first of all? "Hey Google" is just dumb. Make it personal) I still haven't gotten the video cameras to work. They never worked with my doorbells nor my video cameras. They were installed by your people. Also stop forcing people to go online to find instruction manuals. Hard copy is so much better. Use recycled paper if that's your concern. I think it cost more electricity to look up something online than referencing a page that's dog-eared (for young people, dog-earing means folding a corner of a page in a real book to mark something you want to find again without having to re-read the whole book). Let people customize the name and the voice of the robot talking back to us. I would love Samual L Jackson's voice or Morgan Freeman's voice. That would at least make it fun (you're welcome for the free idea). Please stop making stuff too cute to function. Some people don't appreciate spending hours programing everything. How about an "ON/OFF BUTTON" that gives you everything and let the customer remove or turn off what we don't use? Not everyone is a programmer or has a 9 year old around to set up programs, even though most kids are more savvy than the Geek people I've met (no offense) . Make NESTS more useful for the disabled. You're eliminating a lot of potential customers by assuming we are all 16 and strapped to a video game. For all the money this company is making, one would think far reliable value would be attainable. Do Better! You'll make more money that way.

    No, I would not recommend this to a friend
    • Brand response from Nest Support
      Posted .

      Hello there, DonaldM. Thanks for investing high on Google Nest devices, and for posting a review about the Nest Hub Max. Feedback like this helps us identify areas we can improve for users like you. Rest assured, this will reach our product team for future improvements. Meanwhile, we’d like to learn more and have the opportunity to help you about getting your video cameras to work. Please contact our support team so we can guide you with troubleshooting accordingly, here: https://support.google.com/googlenest/gethelp Nest