Customer Ratings & Reviews
- Model:
- GA01141-US
- SKU:
- 6348883
Rating by feature
- Value
Rating 4.7 out of 5 stars
- Quality
Rating 4.7 out of 5 stars
- Ease of Use
Rating 4.7 out of 5 stars
Customers are saying
Customers are positive about the Nest Mini (2nd Generation) with Google Assistant, frequently praising its sound quality, ease of use, and compact size. Many also appreciate its affordability and the seamless integration with Google Assistant and other smart home devices. However, some customers reported issues with connectivity. A few mentioned that the bass could be improved.
This summary was generated by AI based on customer reviews.
Free item with our TV purchase
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.If I had been paid $50 to leave this store with this piece of junk I would feel ripped off It doesn’t work, setup is complicated and I guess I’m creeped out that my day to day conversations are capable of being recorded and mined for data
No, I would not recommend this to a friendDon't buy this stay with Alexa
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worst buy I ever made, works for one month then won't work and google wont able to replace me the product because my country is not valid.
No, I would not recommend this to a friendSick of saying hey Google
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sick of saying hey Google this product Is horrible Without a doubt the worst product I have ever bought I am sick of saying hey Google hey Google hey Google hey Google hey Google and it doesn’t understand me I wish I bought Alexa
No, I would not recommend this to a friendNew music buddy
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I love my Nest Mini purchased at Best Buy Frederick. Love listening to music while cooking or just relaxing. I cannot believe how nice and clear it sounds. Easy to use. Love that is small and can just sit on a shelf out of the way. Excellent and highly recommend. Added to my Christmas list for gifts this year. So glad my family member recommended the Nest Mini to me after they bought one. Great find!
I would recommend this to a friendNot better than Alexa
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Doesn't do anything that I ask it to do. I had a power outtage and now it wont connect to wifi. My alexa cube is way better
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hi there, PaigeC. We appreciate your feedback, and we’re sorry to hear of your poor experience with the performance and connectivity of the Nest Mini.
We suggest resetting your Nest speaker that might help. On the side of your device, switch the mic off. The lights will turn orange. Press and hold the center of the Nest Mini, where the lights are on top. After 5 seconds, your device will begin the factory reset process. Continue to hold for about 10 seconds more, until a sound confirms that the device is resetting. Please note this action will clear your data from the device and can't be undone. Then you can set it up again and test if Google Assistant will work. Retraining your Nest Mini to better recognize your voice, and adjusting the Hotword sensitivity may also improve the performance of Google Assistant. Check the steps on these help articles:
- Check which devices are using Voice Match: https://support.google.com/googlenest/answer/7588195
- Adjust how sensitive Google Assistant is to “Hey Google: https://support.google.com/assistant/answer/9712065
If additional help is needed, please feel free to contact us here so we can provide you with further troubleshooting guidance and assistance: https://support.google.com/googlenest/gethelp
Google disappoints
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very disappointed in the performance of the google smart speaker. It is very irregular in overall performance. Sometimes it works, sometimes it does not work. We will stick with our Amazon Alexa!
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hi,
Thank you for taking the time to share your feedback with us. We're sorry to hear of the Nest Mini's poor performance. We would love to learn more about the issue, so that we can improve your experience. If you're willing, you may reach out to our support team and we'll help you troubleshoot any issues with your Nest Mini here: https://support.google.com/googlenest/gethelp
Not Worth uograde
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.If you already have a google mini this is not worth upgrade. The much talked sound quality is a lie. Sound quality is still poor than many of its competitors
No, I would not recommend this to a friendNo more big box
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It was totally not what I was looking for and once again there was no customer help
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hello, headhunter13. We're sorry to hear that your experience with the Nest Mini didn't meet your expectations. We want to know more about your challenges with using the device so we can provide you with the specific troubleshooting steps for your concern. Please reach out to our dedicated team of specialists on the Google Help Center, here: https://support.google.com/googlenest/gethelp
Google speaker
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.When they work they are cool but I have multiple of them and have set them up to work together many times and it still doesn't. The sound quality sucks for music but fine for Google assistant
I would recommend this to a friendBrand response from Nest Support
Posted .Hi Keith,
Thanks for taking the time to share your experience with us. We're sorry to hear that Nest Mini didn't quite meet your expectations and some of its features don't work. We can understand how that would be difficult. We'd like to learn more about what's going on and figure out the best way we can help you with your Nest Mini devices. If you're willing, you can contact our support team here: https://support.google.com/googlenest/contactflow
Big Brother is listening
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It is amazing how I can have a conversation about trampolines and then very next day have ads on FB about trampolines. It is now in the basement collecting dust. I'll pass on this type of device.
No, I would not recommend this to a friendEhh
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not bad, but not great. I use it mainly to set an alarm and hear bad jokes. Bought this one to setup dual stereo sound, but the audio latency was unbearable for gaming.
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hi Flossy, thanks for reaching out. We’re sorry to learn that you’re experiencing audio latency with your Nest Mini.
If your Nest Mini is part of a speaker group and has a significant delay or latency, we suggest performing the steps below that might clear out this issue:
- Make sure your mobile device or tablet is connected to the same Wi-Fi connected to the same Wi-Fi or linked to the same account as your Nest Mini.
- Cast audio to the group that's playing out of sync.
- Stand between the out of sync speakers (or as close to in between as you can) and adjust their volume levels so you hear them both playing at about the same level.
- Open the Google Home app.
- Tap the device you want to correct the group playback delay.
- Tap Settings > Audio > Group delay correction.
- Move the slider to the left or right until the audio sound is in sync.
If the audio latency issue is not related to above, we’d like to help you further if you can share more details about it. We have dedicated specialists always available for your support needs here: https://support.google.com/googlenest/gethelp
Possessed device
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Randomly talks to itself. You need to yell at it to get something done.
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hi there, Tiger9er. Thank you for sharing your review here. We're sorry to learn that you're having some difficulties with your Nest Mini when it comes to voice control. This is not the experience we want you to have with the products and services we provide. We suggest that you retrain your Nest Mini to better recognize your voice as this may help with voice control. We also suggest adjusting the Hotword sensitivity as it may also be helpful with the issue. You may follow the steps below to help improve your experience:
Retrain Voice Match:
- On your phone or tablet, open the Google Home app.
- At the top right, tap your Profile picture or initial and then Assistant settings and then Voice Match.
- Tap Teach your Assistant your voice again and then Retrain.
Change Nest Mini's Hotword sensitivity:
- Open your Google Home app.
- Select your Nest Mini.
- At the top right, tap the Settings (Gear) icon.
- Then tap Audio.
- Then tap "Hey Google" sensitivity and adjust the slider to make your Nest Hub more responsive to the Hotword.
If the issue still persists or if you've done the steps before, please don't hesitate to contact us on our Google Help site and let us help you in finding a better resolution. You can reach our help page here: https://support.google.com/googlenest/gethelp
Awful
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The most useless product that we have ever owned. Same as the other google product. Fingers crossed Best Buy does the right thing. Will add to feedback on last google item how Best Buy handles.
No, I would not recommend this to a friendThe google
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Its ok but they have a hartd time understanding you and which speaker you're talking to. I say Hey google and every home i have all trys to answer me
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hi TheGuy, thanks for bringing this issue to our attention. We're sorry to hear about your difficult experience when giving voice commands to Nest Mini. To improve your experience, we recommend adjusting how sensitive Google Assistant is to “Hey Google”. You can control how often Google Assistant responds to your voice commands with the “Hey Google” sensitivity setting. This setting lets you choose how sensitive your device is to phrases that sound like “Hey Google” or “Ok Google.” Here's how:
- Open the Google Home app.
- At the bottom, tap Home Home.
- Select your speaker or Smart Display.
- At the top right, tap Device settings Settings and then Audio and then “Hey - - Google” sensitivity.
- Choose how sensitive you want Google Assistant to be when it responds to you.
To change this setting on another device, tap Adjust more devices.
For additional help, you may contact our support team here: https://support.google.com/googlenest/gethelp
Works good with Google
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works good with Google products, but horrible with Apple products. For me this wouldn’t work as I have all Apple integration. Giving it away as it didn’t work for me at all.
No, I would not recommend this to a friendBuy an Alexa
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not worth it at all. Maybe it’s not as user friendly as I expected but the ease and functionality of an Alexa is much better
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hi Jarrett, thanks for sharing your insights. We're sorry to hear that Nest Mini isn't as user-friendly as you expected it to be.
If you will allow us, we can provide you some help and walk you through some features for your Nest Mini. Our support team would gladly cater to your support needs by reaching out to us here: https://support.google.com/googlenest/gethelp
duplicate gift
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.this was a gift and the recipient already had one so I returned it.
I would recommend this to a friendWorks good but music quality suffers greatly.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It works, but even the original Google Home Mini (1st Gen) has/had a superior sound quality. This 2nd Gen Nest has way too much bass and sounds tinny even when adjusted. It certainly does make better sense as an Assistant as opposed to being a music box.
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hi there EJPANDO, thanks for adding Nest Mini to your home. We're sorry to hear that it fell short of meeting your expectations. We understand that each person will have their own preference, in terms of sound quality, and for this reason, we added a feature where you can adjust both the treble and bass response for Nest Mini. You can change the audio settings of your Nest Mini in the Google Home app, and see if it might help improve the volume settings. Here's how:
- Make sure your mobile device or tablet is linked to the same account as your Nest Mini.
- Open the Google Home app.
- Tap the device you want to adjust and then Settings and then Audio and then Equalizer.
- Adjust Bass and Treble level.
We also recommend placing your Nest Mini on a harder surface to ensure you get the best sound quality. If you need further assistance, you're more than welcome to reach out to our support team here: https://support.google.com/googlenest/gethelp
You did not give
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very dissatisfied. Was supposed to receive this as a free gift and it was not with my purchase. Asked about it told I received it. Very disappointed
No, I would not recommend this to a friendhorrible customer service from Google
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I would not recommend this product. I had a problem with one I bought directly from Google. The customer service from them is horrible.
No, I would not recommend this to a friend
