Customer Ratings & Reviews
- Model:
- GA01141-US
- SKU:
- 6348883
Rating by feature
- Value
Rating 4.7 out of 5 stars
- Quality
Rating 4.7 out of 5 stars
- Ease of Use
Rating 4.7 out of 5 stars
Customers are saying
Customers are positive about the Nest Mini (2nd Generation) with Google Assistant, frequently praising its sound quality, ease of use, and compact size. Many also appreciate its affordability and the seamless integration with Google Assistant and other smart home devices. However, some customers reported issues with connectivity. A few mentioned that the bass could be improved.
This summary was generated by AI based on customer reviews.
Bluetooth Out Doesn't Work
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The primary reason I wanted to use this was to broadcast out streaming music from the Nest Mini to my nearby bluetooth stereo speakers. Nope. The connection would quickly result in audio stutter or disconnect altogether. This despite the usual tech support suggestions to reset, reinstall or change settings on my router. I did all of those. None of that worked. Google acknowledged this design flaw on their tech support discussion site a year or so with a friendly "thanks for letting us know!" and empty commitment to do something. They have done nothing that I can tell. Oddly, I have no such bluetooth-out issues with my Google phone, so I suppose I really don't need this Nest Mini. It just seemed cool.
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hi RobV,
We're truly sorry to hear of the poor experience you have with Nest Mini and our shortfall in providing your support needs.
We´re aware of the issue, and our teams are currently working on a fix. If you can, please send us a feedback with the keyword "GHT3 Bluetooth keeps on disconnecting" after the issue occurs next time. You can take a look at the following link to know more info about sending feedback https://support.google.com/googlenest/answer/7071494
If you'd like, you can reach out to us here for further assistance: https://support.google.com/googlenest/contactflow
Google Dosent Care
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Everyday I regret not Going With Amazon Alexa when i use my google home devices i spent thousands of dollars on google home speakers thermostats chromecasts and i regret everysingle one of it it is super disapointing that the app layout is just the same old boring thing when they first released google home smart speakers it is not user friendly at all it is all glitchy it is a nightmare if somehow you are reading this before buying google home products dont go with amazon alexa you will thank me in the future
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hi JohnA, we appreciate you for sharing your feedback and we're sorry to hear that your overall experience with the performance of your Nest Mini and the Home app has been disappointing. If you're willing to give it another go, we'd recommend that you reach out to our support specialists so we can check the performance issues you're having and help find a better resolution for you. Please contact us on our Google Help page here: https://support.google.com/googlenest/gethelp
Poor build quality, even worse customer support.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Beware! Randomly failed just a few weeks after the warranty expired. Google customer service just shrugged it off and was completely unwilling to help in any way -- the exact opposite of what Amazon and Apple have done for me. You get what you pay for: cheap build quality, cheaper customer support. When it actually worked, the audio itself was decent for its size, but it often failed to hear me, failed to understand me, randomly decided not to respond at all, or took forever to respond. This seemed to get worse as the product's life went on. You'll probably be happy with it for the first months, as I was, but beware the poor build quality and the dreadful customer support.
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hi SimonZ,
We're sorry to hear that you're having troubles with your Nest Mini. We understand how frustrating this experience may have been, and we'd love to sort this out for you. We hope you will give us one more chance to provide you with a better experience. You may reach out to support team anytime here: https://support.google.com/googlenest/gethelp
Nice assistant by google
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is an excellent must have personal assistant for home, you will love playing with it daily. Value for money product.
I would recommend this to a friendThe enthusiasm for this is bewildering
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We received a Nest Mini from Google for free. If you pay more than that you are overpaying. We have no clue how this device could improve anyone's life, even incrementally, and that's leaving privacy concerns out of the discussion.
No, I would not recommend this to a friendUnintelligent "smart" System
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Doesn't do anything intelligent. A normal thermostat that actually follows you life patterns would be much better. If you set a normal thermostat with a proper schedule you'll get the same or better results rather than finding the POD cranking heat or cooling at incorrect times. I had better learning algorithms 15 years ago. I would definitely buy something else in the future.
No, I would not recommend this to a friendNice concept, useless result.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Worthless. The device name is "Gaming TV" and I say a hundred different ways: "Set volume to 15 on Gaming TV" and it always answers "try again and say the device name". Out of 1000 tries, it worked once. I even can stand right over it and it is terrible. More work then getting up and finding the remote control.
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hello there, Steven. We appreciate your feedback on Nest Mini, and we’re sorry to hear about your issue with the performance of its Google Assistant.
A range issue or wireless interference can affect the performance of your display. Sometimes it may pass the connection test during setup, but will struggle to stay connected if it’s just a bit too far away. If your display is mounted too far from your Wi-Fi router, you may need to extend your Wi-Fi network’s range using an extender, boosters or additional Wi-Fi access points.
Also, it may be helpful to retrain your Google Assistant to better recognize your voice. See the steps below on how to do this:
- On your phone or tablet, open the Google Home app
- At the top right, tap your Profile or initial and then Assistant settings and then Voice Match.
- Tap Teach your Assistant your voice again and then Retrain.
For more help, you’re more than welcome to contact us here: https://support.google.com/googlenest/gethelp
Nest mini performance
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.A good addition to the nest doorbell. Like the "ask google" feature
I would recommend this to a friendDon't waste your money
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.After owning two of these units, as well as a Nest Home, all three devices starting doing the same thing. After a long delay, all respond with "There was a problem" or "There was a glitch". It takes multiple trys to get a response. Search for this online and you'll find many posts about this going back over the past year or more. Google's official recommendation of factory resetting and ten reboots does nothing. A complete disappointment.
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hi JoeAustin, thanks for sharing your experience with the Nest Mini and we're sorry that it was less than ideal. We appreciate your feedback about having these issues and apologize for any shortcomings you might have felt when asking for assistance. We'd like to help improve your experience by getting more details about your issue and help find a resolution for you. If you would still consider giving us another chance, please contact our support specialists and have your case/reference ID handy. You can reach us using this link: https://support.google.com/googlenest/gethelp
Defective model
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This device doesn't work properly. I have two other Google home devices, different models, they are OK. But Google nest mini keeps losing wifi connection pretty much every day. Google has been aware of this problem almost a year now, but has not been able or willing to fix the problem. So, i just keep unplugging and reconnecting this nest mini on a daily basis. It's a waste of money, I will switch to Alexa.
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hi Hovanes,
Uh oh! We know how frustrating that can be to keep losing your Wi-Fi connection with your Nest Mini, and we apologize for the inconvenience this has caused you. We are truly appreciative of your patience and effort with reconnecting it back.
We are aware of an issue regarding Nest Mini, and we want you to know we're working hard to resolve the issue as soon as we can.
In the meantime, please send us feedback through via Google Home app as this helps us identify the problem quickly. If you'd like get a hold of one of our support team, you can reach out to them here: https://support.google.com/googlenest/contactflow
Retracts features after sale.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.After Google discontinued Google Play Music, there is no way to play your own music collection with voice commands without paying a monthly fee. So, google has downgraded this device to a normal bluetooth speaker overnight, taking away a feature that was offered at the time I bought it. Very indecent.
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hi john, we hear you and we appreciate your feedback. We’re sorry to hear your experience with playing your own music collection using your Nest Mini.
We understand that free access to music is awesome. You can still play music using YouTube Music and Spotify for free, but you'll hear a station of songs inspired by the song, album, or artist. You may not get specific songs, albums, and/or artists, but you can ask for music based on genre, mood or activity. You can link your music services and pick a music service as your default to enjoy music from popular music services by artist, song, genre, album, playlist, mood or activity. This default service will be used first when possible. Please see the steps below:
- Make sure your mobile device or tablet is connected to the same Wi-Fi network or linked to the same account as your speaker or display.
- Open the Google Home app.
- At the top right, tap your account.
- Verify that the Google Account shown is the one linked to your speaker or display. To switch accounts, tap another account or Add another account.
- Go back to the home screen, and at the top left, tap Add, tap Music.
- To choose your default service, tap the music service you'd like to use. Assistant will use this service when you say “Hey Google, play music.”
Here are the list of music apps and partners you can use with your Nest Mini: https://assistant.google.com/explore/c/10/
You may also check these links that might be helpful for you:
Listen to music on speakers and displays: https://support.google.com/googlenest/answer/7030379
Play music on your speaker or display using Bluetooth: https://support.google.com/googlenest/answer/7381505
It’s great to have your feedback as we always aim to improve our products and services. You may visit us anytime if you need further assistance as we have help always available here: https://support.google.com/googlenest/gethelp
Nest mini generation
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased this but was unable to get it to work. I had several people who assisted me in getting this to work but was unable. I returned it for a refund.
No, I would not recommend this to a friendwas free and still not worth it
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.google sent me a free Google mini for being subscribed to youtube premium. It has not gone more than 2 days without asking to be reconnected to home app. Most of time takes multi times to connect to bluetooth. This is a very unreliable and even though it was free from company that made it, not worth the trouble
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hi,
We appreciate your feedback. We're sorry to hear of the connectivity and unlinking issues with your Nest Mini.
We´re aware of an issue regarding Nest Mini that may notify you in the ways below:
-When asking the device a query it will reply asking the user to sign in via the app.
-The app will give a notification in the feed that the device was unlinked from the users account.
Your Nest Mini is most likely experiencing the same issue, and we want you to know we're working hard to resolve the issue as soon as we can.
Regarding the Bluetooth issue, we'd like to recommend a few steps that you can perform to try and fix it:
- Reboot both devices then try pairing and connecting again.
- Uninstall and reinstall the Google Home app.
- Perform a factory data reset on the both Google Nest Mini devices and try pairing and connecting again.
- You can also pair the Google Nest Mini devices with another Bluetooth device, and check if the issue only happens on the first Bluetooth device.
If you will allow us, we'd like to learn more about what's happening with your Nest Mini and we may need your help to reach out to our support team here: https://support.google.com/googlenest/gethelp
Doesn't work as advertised
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Google apparently stole some of the tech from Sonos, so now the group speaker functionality is broken. I only bought these speakers for that function, so now I have a paper weight. Will also post this on the non-mini speaker.
No, I would not recommend this to a friendMurderous,Creepy
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I have had this since September and I asked if it was creepy and it responded : I will leave you dead. I asked again and it said "Lets talk about something else" I immediately unplugged it and put in as far away as possible.
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hi Miitoper, thank you for sharing your feedback. We can see how your experience with your Nest Mini can be intimidating and we apologize if this made you feel uncomfortable. We've tested this and it actually says "Sorry I'll leave you to it". If you're willing to test your Nest Mini again, we'd like to help. Please contact our support team on our Google Help page and let us assist you with your concern. You can reach our help page here: https://support.google.com/googlenest/gethelp
Ready to return, cant even play a local radio stat
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Ready to return, cant even play a local radio station.
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hi there, thanks for taking the time to leave a review about your Nest Mini (2nd Gen). We understand you're having trouble playing your radio station. Here are some troubleshooting steps that might help: https://support.google.com/googlenest/answer/7071793?sjid=4794585318988653640-AP
Very unhelpful when asked simple questions
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.“What time does Wegmans close?” Google: “Check out these photos.”
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hello there, Bhertz. We're sorry to hear that you're experiencing some difficulties with Google Assistant when giving voice commands to your Nest Mini. For improving on your device's response, we recommend that you retrain your Nest Mini to better recognize your voice as this may help with the issue you're having. You may follow the steps below to help improve your experience:
Retrain Voice Match:
- On your phone or tablet, open the Google Home app.
- At the top right, tap your Profile picture or initial and then Assistant settings and then Voice Match.
- Tap Teach your Assistant your voice again and then Retrain.
If you've tried the steps here before or if the issue still persists, please reach out to our dedicated team of specialists on our Google Help page here: https://support.google.com/googlenest/gethelp
planned obsoletion?
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Gradually stopped working. It was great for about a year and a half, now it just keeps disconnecting.
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hi HulkHogan, thanks for sharing your feedback with us about your experience with using the Nest Mini, and we're sorry to hear that it keeps disconnecting. We understand how difficult it can be to deal with connectivity issues, and this is definitely not the user experience we want to share with you.
There’s a possibility that your Nest Mini is having trouble connecting to Google, and we suggest trying these workaround below that may improve your experience:
- Check your Wi-Fi network for possible congestion. Disconnecting some of your connected devices may help free up some bandwidth space.
- Check the distance between the Nest speaker and your router. Ensure that it is within a line of sight from your router.
- Check for wireless interference with other Wi-Fi hotspots or appliances and devices nearby.
- Restart Nest speaker and router to refresh the connection.
- Reset your Nest speaker. On the side of your device, switch the mic off. The lights will turn orange. Press and hold the center of the Nest Mini, where the lights are on top. After 5 seconds, your device will begin the factory reset process. Continue to hold for about 10 seconds more, until a sound confirms that the device is resetting.
If the speaker still keeps on disconnecting after trying the simple steps above, we’d be more than happy to guide you with further troubleshooting and investigation here: https://support.google.com/googlenest/gethelp
Google has remove functionality of speakers
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Nests worked well, until early January when they list a lawsuit. Once this occurred, they forced an "update" that has destroyed their ability to work with one another and with most streaming apps. It is advisable to avoid these products until this is resolved by Google.
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hi SwishAhhh, thank you for sharing your review here. We apologize for any inconvenience you're currently experiencing with your Nest Mini. Please know that speaker groups will continue to work once all devices in the group have been updated to the latest software. Volume and equalizer adjustments can still be controlled individually for each speaker in a group but those adjustments cannot be made at the group level. If you have additional questions or need further assistance with your Nest Mini, please don't hesitate to contact us on our Google Help page here: https://support.google.com/googlenest/gethelp
Bluetooth issues, terrible support
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bluetooth disconnects all the time, terrible customer support from Google–avoid at all costs!
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hi alexroy, thanks for bringing this issue to our attention. We're sorry to hear that your Nest Mini keeps disconnecting from your other devices via Bluetooth, and we're sorry for having fallen short of helping you with your support needs. If you're willing, we recommend reaching out to our support team once more. We may need to have a closer look at the issue and see how we can help you best with your concern. Our support is always available for your support needs by simply reaching out to us here: https://support.google.com/googlenest/gethelp
