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Customer Ratings & Reviews

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Customer reviews

Rating 4.6 out of 5 stars with 6289 reviews

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Rating by feature

  • Setup

    Rating 4.6 out of 5 stars

  • Range

    Rating 4.5 out of 5 stars

  • Signal Strength

    Rating 4.5 out of 5 stars

91%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 214 Showing 4,261-4,280 of 6,287 reviews
  • Rated 2 out of 5 stars

    reliable but slow

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I wanted to love this. I have a gigabit frontier fios service. I needed to expand my wifi coverage to the garage and backyard without having different SSID. I thought google nest mesh would be the answer, but i am consistently getting around 100 mbps. i understand wireless will never reach full speed, but my fios router gives me wireless speeds of 500+ mbps. If only i could expand the coverage for that router. (2 stars) I like that each point is also a speaker, essentially giving you google assistant wherever you place it. (1 star)

    No, I would not recommend this to a friend
    • Brand response from Nest Support
      Posted .

      Hi TechBoy,

      Thanks for your feedback. Nest Wifi can't really work with 3rd party routers like your existing Gigabit Frontier Fios router since it will create a double NAT scenario that can cause connectivity issues, similar to the one you're experiencing. You can only use Google Wifi and Nest Wifi Routers/Points together to create a Wi-Fi mesh network. To fix this, you can put your combo in Bridge mode to disable its Wi-Fi functionality and create a Nest Wifi mesh with the primary Nest Wifi Router wired to your combo, then connect the other Nest Wifi Points to it.

      If the issue still persists, please don't hesitate to contact us by visiting us at the Google Wifi support page here: https://support.google.com/wifi/gethelp Nest

  • Rated 5 out of 5 stars

    Finally!!

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    After literally years of spotty home wi fi this was the answer! Easy set up, looks great, strong wi fi everywhere in the house, and 2 Google Assistants to boot! Extremely satisfied with this purchase.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Wifi System

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I can definitely tell a difference between the Nest and my old router system. The second point definitely boosts the wifi signal downstairs. The google home app helps track who is using the wifi as well.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    House now has Wi-fi throughout1

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Nest Wifi-Mesh Router system is great! The office over the garage went from barely 1 bar to full. It was a bit harder to setup than I was hoping but worth it.

    I would recommend this to a friend
    • Brand response from Nest Support
      Posted .

      Hi there Thegoldie, thanks for sharing your feedback. We’re sorry to hear that you had challenges setting up your Nest Wifi. On the other hand, we are glad that you like its performance. Your feedback will greatly help us in improving our products and services. If you have any concerns, you can always reach out to our support team here: https://support.google.com/googlenest/gethelp Nest

  • Rated 5 out of 5 stars

    Great

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Really haven't figured out how to get the to be the main point because I hooked it to my existing Google Wifi set up But being able to run the whole smart home and Wifi off Google assistant is nice

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Awesome Router and Point

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was having Wifi problems especially in the back bedrooms. After purchasing this router with point reception is awesome. I was so happy with it that I purchased another one for my second home.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Nest WiFi

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    For the most part google nest works pretty good, occasionally the point will lose signal or wifi will get weaker and I have to reboot it. If that didn’t happen I would give it a 5 star.

    I would recommend this to a friend
    • Brand response from Nest Support
      Posted .

      Hi Aubs, thanks for posting a review. We’re sorry to hear that you’re experiencing connectivity issues with your Nest Wifi.

      For connectivity issues, we recommend trying out some tips below to help isolate the issue:
      - As a general rule, points work best when they’re no more than two rooms away from each other. For example, if the far end of your house has weak Wi-Fi, don’t put a Wifi point in that exact spot. Instead, put it part way in that direction. Try to place it in an elevated position like on a shelf.
      - Building materials and other objects located between your Nest Wifi Points and mobile devices may slow your connection. If possible, try to use your device within a clear line of sight to your primary and secondary Points.
      - There could be signal interference due to traffic on your Wi-Fi network, on your neighbors' Wi-Fi networks, or from other sources like microwaves or baby monitors.

      We value your feedback, and we want to help you as best as we can. For further assistance, please reach out to our support team through this link: https://support.google.com/googlenest/gethelp Nest

  • Rated 5 out of 5 stars

    Easy to set up

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So much to say about how great these are. I love the integrations to make life easier with news, calendar, etc. Kids can ask Google anything and helps with digital learning. "Ok, Google, how do you spell..."

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Kind of miss the 1st generation

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Definitely do not go by the sq/ft coverage ratings from Google on these. My home is almost 4,000sq/ft and Google claims 1,600sq/ft per node roughly and 4,400sq/ft for 2 routers. So I should be able to use 2 routers and it would be fine (almost overkill) right? Wrong. I currently have 2 routers and 2 nodes and only 1 node gets a "Good" connection in the mesh test, so I am ordering another router (not cheap). I miss the 1st generation where all nodes were the same (with ethernet ports), basically just skip the nodes and get all routers because having google assistant and a speaker is not worth it. In short, double the coverage estimate from google and buy all routers.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Mediocre

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s ok. For some reason I constantly have connectivity issues with one of the WiFi units. I followed all of Google’s suggestions, including getting a new modem and I still have the issue

    No, I would not recommend this to a friend
    • Brand response from Nest Support
      Posted .

      Hi BTrain,

      Thanks for letting us know of the disconnection issue with one of your Nest Wifi devices. We’re sorry to hear you encountered such inconvenience and we'd love to help improve your experience.

      There can be multiple reasons why intermittent disconnection occurs and we appreciate that you’ve already tried most of our suggestions. To help you in the best way possible, we'd love to gather more details on what's going on. Also, we'd like you to know Nest Wifi comes with a 1-year limited manufacturer warranty starting from the date of original purchase.

      We're available to help you further if you can reach out to us by visiting: https://support.google.com/wifi/contactflow Nest

  • Rated 3 out of 5 stars

    Great coverage, lacks speed.

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to set up. Great WiFi coverage. Only lacked speed. Would buffer streaming services that never buffered before on my older traditional Wifi router.

    I would recommend this to a friend
    • Brand response from Nest Support
      Posted .

      Hi AVGuuuy, thanks for posting your review here. We're sorry to hear that you're experiencing some lag or buffering issues with your Nest Wifi. Wi-Fi speed can vary depending on the following factors:

      -type of device you are using
      -distance between the device and your router or point
      -the frequency your devices are connected to
      -physical barriers like walls in your home.

      We recommend these steps to improve your Wi-Fi speed:
      -Move the connected device closer to your Wifi router or point.
      -Run a mesh test to confirm placement of your Wifi points. Try to move your router or point to a more open or unobstructed location and your router or points closer to each other.
      -Restart your network.
      -Contact your Internet Service Provider (ISP) to confirm your service is working properly.

      If the issue still persists or you've done them before, then we recommend that you contact our support specialists and provide us more details so we can assist you further find ways to improve your experience. You can reach us through the link here: https://support.google.com/googlenest/gethelp Nest

  • Rated 3 out of 5 stars

    Wifi controls

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not user friendly. Too expensive. Can't lock child out of stuff as purpose for buying. Not technicsl support to help makes it a bad purchase when you are not tech savy.

    No, I would not recommend this to a friend
    • Brand response from Nest Support
      Posted .

      Hi FortniteandBuildingOn, thanks for taking the time to share your feedback with Nest Wi-Fi. We're sorry to hear the your experience has been less than ideal. We value your feedback as we're always looking for ways to improve our products and services. If you need assistance, feel free to contact our support team. We want to help you as best as we can to make your experience better. Here's the link: https://support.google.com/googlenest/gethelp Nest

  • Rated 5 out of 5 stars

    A+ working great with Google Extenders

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I didnt know if it was worth it, but its going great. Can get WIFI in the basement now and outside and garage with these extenders. Also you don't need a Google home with these as it comes with too

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Outstanding performance.

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This system has dramatically improved the Wi-Fi in my home. I wish I took the leap to a mesh system sooner. Easily the highest quality network I've ever used. Very easy to set up as well.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Wifi product - really good coverage

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great mesh-based product that provides really good coverage across multiple floors. Easy to setup, all app-based controls, and really hassle free. Love the ease, convenience and reliability of the product.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    I never actually bought this

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I ended up returning this because it wasn't what I needed. Instead I bought a Netgear router and used it as an access point with an ethernet cable to bring wi-fi into the other end of my apartment.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Wi-Fi access available throughout house now

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Was easy to set up. Now everyone is able to connect to our Wi-Fi everywhere in our house. It worked as advertised. And the family likes having access to Home Assistant where ever there is a point.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best mesh product

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Was experiencing a significant break in coverage in my apartmemt before installing the mesh. Now I have increased coverage and speed.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Routers

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These mesh routers are design to obtain the best connection with your internet service. I have not had any slow receptions, good pictures, which is a big difference from the extenders I purchase before.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Mesh system

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I used to get item's dropping off my wifi system in the past. Since I have upgraded I no long have drop off's. Furthermore, it is easy to customize and monitor activity. I would definitely buy it again.

    I would recommend this to a friend