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Customer Ratings & Reviews

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Customer reviews

Rating 4.6 out of 5 stars with 6289 reviews

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Rating by feature

  • Setup

    Rating 4.6 out of 5 stars

  • Range

    Rating 4.5 out of 5 stars

  • Signal Strength

    Rating 4.5 out of 5 stars

91%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 85 Showing 1,681-1,700 of 6,287 reviews
  • Rated 1 out of 5 stars

    Terrible Connectivity and Slow Speeds

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Terrible product. Ive had the mesh wifi for little over a year now and it has been the worst investment ive ever made. Since day 1 ive had connectivity issues and speed issues. Not only can you never get 5g wifi speed but the 2g wifi speed is worse than it should be too. Im writing this review now because just after 1 year of having these they decided to stop working. They are not connecting and while the wifi is still somehow up it states it has no internet. Ive reset it and everything with no luck. Avoid these products at all cost, a regular router with wifi is a million times better than this mesh crap.

    No, I would not recommend this to a friend
    • Brand response from Nest Support
      Posted .

      Hi there, EthanS. We appreciate your feedback. We're sorry to hear that Nest Wifi fell short of meeting your expectations.

      We recommend checking if you´re using a modem/router combo. If you are, we recommend setting it up in bridge mode and disabling its Wi-Fi functionality. This will avoid any network issues caused by both your combo and Nest Wifi Router, broadcasting the same SSID and password. You may then connect your Nest Wifi Router to your modem using an Ethernet cable, and then connect your Nest Wifi Points to your Nest Wifi Router wirelessly.

      The connection drops you are experiencing could also be affected by interference caused by the building materials in your home. There could also be signal interference due to traffic on your Wi-Fi network, on your neighbors' Wi-Fi networks, or from other sources like microwaves or baby monitors. We recommend keeping your Nest Wifi Points in a clear line of sight to ensure you don't get any drops. Also, as a general rule, Nest Wifi Points work best when they’re no more than two rooms away from each other.

      If none of the steps prove to be helpful, we'd be happy to take a look at the issue you're having. Please feel free to reach out to us at Google Wifi Help page here: https://support.google.com/googlenest/gethelp Nest

  • Rated 5 out of 5 stars

    Outstanding product

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Outstanding product does everything as advertised. Makes all my electronics gear work as it supposed to. Wi-Fi throughout the house is super fast. Many of the features on my A/V receiver and other items did not work until I got this. Very easy to set up and it is of high quality.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    best mesh system out there (especially for the pri

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is the real deal. Tried other systems and went for the less expensive and it never worked. Paid a bit more and now we have internet through the entire house, even in the basement. Our house is big and old (1904) and this really worked. Easy to set up. Love it

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Okay best wifi I have ever had.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have a stock Spectrum wifi box. I have 200mps with wire. Wifi always ran around 7mps to 25mps. Now my wifi runs at 90mps to 160mps. Big difference.... I have 5 alexas that work great. and I have 6 ring cameras that all work great. Super happy. I should have done this a year ago.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Has to return...

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Superb product aesthetic! Super easy set up. Would have appreciated ethernet ports on the satellites nods. App design is fantastic. I had to return mine system because it seems not compatible with my ISP modem... Excellent customer service.

    I would recommend this to a friend
    • Brand response from Nest Support
      Posted .

      Hi caroline, thanks for reaching out to us with your feedback. We're sorry to hear that Nest Wifi isn't compatible with your modem.

      If there is any chance that you would opt to change to a different provider, and use a compatible modem, we'd be more than happy to have you as a valued customer. We have a dedicated team of support specialists that would love to assist you and give you a worthwhile experience. We're always just a click away from you, if you can reach out to us here: https://support.google.com/wifi/gethelp Nest

  • Rated 5 out of 5 stars

    Week WiFi signal fixed!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We were having trouble with our WiFi single being week in our downstairs due to our router and WiFi being located upstairs and on the other end of the house. After purchasing this item our sidles is amazing and our boys can even play their game systems at the same time now

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Works wonderful.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great and I love how I can communicate with my kids while I'm in another room. I love that I can also stream music to all the devices in my home. My only regret is that I wish I would've bought them sooner.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great internet solution!

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great! Much better than the extender I had. The internet reaches close to 500 Mbps that I have for wired. The only downside is that the routers need resetting every so often -- just unplug, wait 10 sec, then plug back in.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great addition to our home

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Our home has always had trouble with internet coverage. Not any more since we got the Nest router and extenders. So nice to know where ever we are we have coverage. It is a great addition to our home.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Absolutely love it!!!

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So in love with our new home WIFI from Google - Nest. Gave us just the boost of coverage we needed throughout the home. We have some pretty thick walls in the basement (concrete block) and it has no trouble navigating the airspace. So super easy to install too.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    very stable wifi signal

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was very easy to install. All you do is download Google Home and you plug the first router into your existing router LAN or modem output, and simply following the instruction and it's up. The signal is very stable. Now it's over a month and the line had never dropped.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Decent

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased this to extend coverage to a far flung area of my house. The signal is not as strong as I would have liked, but much better than the single router I was using before. I had a few minor hiccups while setting up (probably due to leaving my old router on with the same ssid) but have not had any issues after initial setup.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Easy to set up, but didn't need the Assistant feat

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have a mesh network in my house and this set was for a vacation home. It was very easy to set up and I can control both networks from the Google WiFi app. I did not really want or need the Google Assistant or Alexa feature so I probably should have gotten the older model. I could have given this 5 stars. The mesh network works great.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Wish I would have purchased it sooner

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had a single point in our old house and needed a “puck” or two in some areas to get good coverage. Moved to a larger house (almost double) and these 3 points are all we need for full coverage in front yard, house (2 story) and back yard. Worth the money for us.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Nest Review

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was so easy to setup. Router setup in the office and second one with google assistance is so handy to have in our living area. Have not had any connection issues. Recommended from several other people and I’m glad that I purchased.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Easy and Awesome

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Setup = easy...signal/coverage = great...aesthetics = stylish...and I haven't even unleashed the Google Assistant features yet (only from the add-on points, not from the router). Great mesh coverage...and with the Google Home app monitoring the devices and their coverage is a breeze.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great upgrade for home wifi

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’ve been using Apple WiFi for years, and when I wanted to expand coverage I was disappointed to learn they left the field, I bought this Nest Mesh and it was as easy to set up and install as. Advertised, and the coverage upstairs and at the far end of my home were excellent.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Could be better

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works well, only issue is you can't use a VPN with ut

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Wow! Works Great!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love that this doubles as a google home and handles a work load. I have a lot of devices on wifi but the Nest Wifi Mesh does not disappoint. I tested the speeds at the furthest parts of my home and even outside and i was getting over 100mb download speeds easily. I'm happy with it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Noticeably better reception throughout

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had it for almost a month with no issues. Fairly easy to install following the few simple steps from the app. Noticeably better reception throughout the house. My house is a two story home, previously, I had the xfinity one router and there would be zones with limited bars (as displayed on cellphones) and the internet was unreliable for streaming HD movies in the back yard. With this Google three puck system, I have placed the main one upstairs (top left) and two pucks downstairs (Bottom left and right). Now I full bars (as displayed on cellphones) throughout the entire house and can stream in the back yard no problem. The biggest difference came with my Xbox, even the 4 GB updates download fast - my Xbox is in the downstairs family in an area where reception had only two bars with my old router. Now games download faster and game ping is good.

    I would recommend this to a friend