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Customer Ratings & Reviews

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Customer reviews

Rating 4.6 out of 5 stars with 6289 reviews

Rating Filter

Rating by feature

  • Setup

    Rating 4.6 out of 5 stars

  • Range

    Rating 4.5 out of 5 stars

  • Signal Strength

    Rating 4.5 out of 5 stars

Pros mentioned filter

Cons mentioned filter

91%would recommend to a friend

Customers are saying

Customers value the Nest Wifi's ease of use, extensive coverage and range, and generally positive setup experience. Many appreciate the strong signal and improved performance it offers, leading to a better WiFi experience. However, some customers experienced connection issues, and a few wished for more Ethernet ports. The price point was also mentioned as a potential drawback by some users.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 223 Showing 4,441-4,460 of 6,287 reviews
  • Pros mentioned:
    Speed

    Rated 1 out of 5 stars

    DO NOT WASTE YOUR MONEY!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This mesh network is absolutely horrible! I needed to upgrade my mesh because I had increased my service to 1 GB. My old Orbi was not a match for the speed. I bought the Nest Wi-fi based on employee recommendations. Well, it recognized the GB speed but only let my devices connect between 100 and 300 mbs! My Galaxy S20 Ultra connected at 400 mbs no problem with my Orbi, my laptop was the same with Orbi (I had 400 MBS service). No matter what I did, I could not connect any higher than 300, but it was hanging out around 100. After researching this setup on the 'net, I came to the realization that MOST people had the same issue! I brought the system back and splurged for the Orbi AX6000. My phone immediately connected at nearly 900 MBS, my laptop connected at over 800, and everything else in our house connected at high speed as well! We have nearly 40 devices that are "connected". Between a thermostat, 4 smoke/CO2 detectors, cameras, door bell, streaming players, TVs, tabs, phones, gaming systems, etc, the Nest system does not cut it. It's a total gimmick, The Orbi AX6000 is handling everything absolutely perfectly, with room to spare!

    No, I would not recommend this to a friend
    • Brand response from Nest Support
      Posted .

      Hi MikePasta, thanks for sharing your experience with using the Nest Wifi, and we’re sorry to hear that you couldn’t connect any higher than 300 mbps. We can see how disappointing it can be not having the speeds you’re supposed to get, and we understand that you went back to your previous system. If you ever change your mind and would like to try the Nest Wifi again in the future, we’d be more than happy to and guide you with using it effectively and you’ll find us always available to help you here: https://support.google.com/googlenest/gethelp Nest

  • Rated 5 out of 5 stars

    NEST PRODUCTS VARIOUS

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    OVERALL BEST BUY HAS BEEN GOOD WITH THE PRODUCTS WE HAVE PURCHASED. THE NEST PRODUCTS ARE DOING WHAT WE NEED THEM TO DO AND I AM SATIFIED.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    A little difficult to get launched

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Took some work with Google IT (on the phone) to get the systems to sync. Once we were able to sort that out, the Nest router and Point are working great.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great for controlling WiFi for teenagers!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Google nest WiFi is a great system to control devices in the house. I can set if for the time I want it to shut off so I know my teenager isn’t up too late.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good product

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works very well! Our house has very thick walls and is very big so most wifi can't cover the entire house but this wifi has worked without a problem!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    excellent easy way to extend your wireless

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had issues getting reach throughout my entire home. Now my wireless extends and able to connect my devices anywhere in my house without spotty performance.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great mesh

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love them! Works fine no issues at all. It was hard "meshing" these two new ones with the previous generation in Google Home but other than that they are fine.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    great addition to my home. Internet service working great all over the house. told all my friends that are having signal problems in there homes to get this product.

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    Great Coverage

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had a Netgear router which worked great in my old house but now in the new place we had some areas of the house had very spotty coverage. Changed over to the Google Nest and the complaints have stopped.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Has helped connection

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this at the advice of a very young person who is working at Best Buy. He failed to tell me that the item needs another element to work. I suppose I should’ve realized that it needed a modem.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Nest Wifi

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great wifi mesh system for the money. It does exactly what it says it would. No more drop zone in my house

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Works amazing

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Researched the mesh wifi for awhile, always had the antenna style and was never enough. Four of us in the family and no problems with lagging wifi anymore.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Helps get better Wi-Fi coverage

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These are great we are able to extend our Wi-Fi from one end of the house to the other. We can actually reach out into the backyard very easily.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Better Range for my Wifi

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Allows me to connect more devices to my Wifi network. The on-board Google assistant works just like a smart speaker. Plus, it looks awesome sitting on my counter.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Buy it!

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Our internet connection was always spotty in our house. Once these were installed, we had no more issues. Great Mesh Router!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Finally have a reliable router!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Our old router dropped movies and would go off totally at least once a day. Ease of installation? No the Geek squad had trouble connecting our printer !!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Set up and connect new house in mins

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Moved into a new house and had whole house and all of the family connected and streaming within a few mins. Consistent WiFi strength all over the house and yard

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Great mesh setup for large spaces

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great and provides wifi throughout the home. Able to effectively add a second wifi system for all the smart home features.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Easy setup

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this because I was having problems with my Netgear router, basically connection issues on my various devices. I had heard mesh system would be the way to go but I had similar issues with Google nest WiFi as well. Stayed connected where the main router is but not anywhere else. Had rebooted the system multiple times, many times it wouldn’t connect even to the access point and this being in the same room. Decided to return this ina bout a week unfortunately. But it is a very good mesh system for those who it works. Would recommend trying it atleast.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Amazing WiFi

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great purchase, well worth the money. Easy to set up with exceptional WiFi strength throughout my house and even on my outdoor patio.

    I would recommend this to a friend