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Customer Ratings & Reviews

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Customer reviews

Rating 4.6 out of 5 stars with 6289 reviews

Rating Filter

Rating by feature

  • Setup

    Rating 4.6 out of 5 stars

  • Range

    Rating 4.5 out of 5 stars

  • Signal Strength

    Rating 4.5 out of 5 stars

Pros mentioned filter

Cons mentioned filter

91%would recommend to a friend

Customers are saying

Customers value the Nest Wifi's ease of use, extensive coverage and range, and generally positive setup experience. Many appreciate the strong signal and improved performance it offers, leading to a better WiFi experience. However, some customers experienced connection issues, and a few wished for more Ethernet ports. The price point was also mentioned as a potential drawback by some users.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 288 Showing 5,741-5,760 of 6,287 reviews
  • Pros mentioned:
    Speed

    Rated 1 out of 5 stars

    Just bad luck I guess

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought after extensive online research. Service is 400Mbps from my ISP. Setup was a breeze as anticipated. Once installation was complete and everything was online, OOKLA speed tests were consistently 30-50 Mbps throughout my 2k' sq ft three level home. Even 5' from the main router. After some basic troubleshooting steps things went from bad to worse. The router was no longer seeing the modem. Plugged back in the router provided by my ISP and was getting 300+. Signal strength showed full bars everywhere in the home. Using the app I was able to confirm the firmware was up to date. Just trying to decide now which router to try next. This was my first mesh

    I would recommend this to a friend
    • Brand response from Nest Support
      Posted .

      Hi Sumo,

      Thank you for taking the time to share your feedback with us. We're sorry to hear that Nest Wifi didn't quite meet your needs. We understand how important this is for you and we’d like to help improve your experience.

      There are many reasons why your internet connection drops or might appear slow. We appreciate that you’ve already tried some basic troubleshooting steps and we'd like to learn more about the network connection issue to help you in the best way possible. If you're willing, you can get in touch with our support team and we'll help you troubleshoot the issue further. Please feel free to reach out to us here: https://support.google.com/wifi/contactflow Nest

  • Rated 4 out of 5 stars

    Decent Buy

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Wish this was wifi6 but if it had that component this will be perfect

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    love it

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    love it............................................

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    A+

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a must have...best internet wi-fi ever!!!!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great router

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fast downloads, never drops and looks good anywhere

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great product

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this. Didn’t have any problems hooking it up.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    A new WIFI experience A must get

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great WIFI these things are worth every penny 5 star

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Doesn’t work any different than rektum service

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Even after having a Servicemen from SPECTRUM making sure unit was hooked up correctly reprogramming our units trying to make it work I can’t get it to go 20 feet into the back bedroom from the unit in the front to the booster in the back I’m totally and completely dissatisfied and what a waste of money

    No, I would not recommend this to a friend
    • Brand response from Nest Support
      Posted .

      Hi Cherrypoppa,

      Thanks for your feedback to let us know about your issue with your Nest Wifi's coverage. We know it can be frustrating when you can't get the Wi-Fi coverage you need.

      Ideally, each Nest Wifi router is capable of covering up to 2,200 sqft. and each Nest Wifi point 1,600 sqft. unless your Wi-Fi is getting obstructed by objects like walls and furniture. We recommend placing your Nest Wifi point on a higher place like a shelf which can help broadcast signals in a more effective way. As a general rule, Nest Wifi points work best when they’re no more than two rooms away from each other.

      If you'd like further help on this issue, please feel free to reach out to us in the following link, so that we can take work for a resolution: https://support.google.com/googlenest/contactflow Nest

  • Rated 5 out of 5 stars

    Great WiFi system

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works very well having each pod sitting across the home.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 1 out of 5 stars

    Easy setup but poor performance

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Up and running in a few minutes, but WiFi would go down every few days. It usually took a few reboots to get it working again, but the reboot process is very easy and quick (a few seconds). However, one day it just quit working completely. It showed the status as online, and yet we had no WiFi at all. After trying to get it working for a couple of hours, and a couple of factory resets, I boxed it up and returned it. That afternoon, I bought a Eero Mesh. That has been rock solid for days, and it was quite a bit cheaper for the same coverage....and it works!

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    GREAT

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    great connection, and helps spread my wifi further

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    It's nice

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It works well but i found myself having to restart

    I would recommend this to a friend
    • Brand response from Nest Support
      Posted .

      Hi Nice, thanks for bringing this issue to our attention. We're sorry to hear that you're having to restart Nest Wifi.

      We'd like to learn more about your experience and figure out the reason that requires you to restart Nest Wifi. Our support team would be happy to help isolate the issue further, if you can reach out to us here: https://support.google.com/googlenest/gethelp Nest

  • Rated 5 out of 5 stars

    excellent choice

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    easy to connect and good wi-fi throughout the house

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Logitech quality product

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Quality product, easy to use, comfortable to use.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Awesome

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product, super easy to install. Would recommend

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love it

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We love this product. It’s worth buying. Amazing

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very nice Sound

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excelente device , five stars, great sound,easy to work

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    easy to install

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Really easy to install but a bit quirky with sonos.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great proudct

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This product fixed my Internet latency issues. I 100% recommend this product.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Utilizing for internet.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Haven’t used yet as left after installation for a trip.

    I would recommend this to a friend