Customer Ratings & Reviews
- Model:
- GA00823-US
- SKU:
- 10535124
Rating by feature
- Setup
Rating 4.6 out of 5 stars
- Range
Rating 4.5 out of 5 stars
- Signal Strength
Rating 4.5 out of 5 stars
to a friend
Great for multi house wifi users
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.with so many working from home had to improve connections. Great device
I would recommend this to a friendOK product, think about pro models
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Have this and its amazing how often the wireless signal fluctuates in this unit. I have two units sitting approximately 50 feet apart, through 1 wall in drywall, and the signal fluctuations is amazing to me. Wish I would have bought one of the systems with a dedicated backhaul radio.
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hi Pugs21,
Thanks for letting us know of the signal issues with your Nest Wifi. There can be multiple reasons why signal fluctuation occurs. To help you in the best way possible, we'd like to hear more details on what's going on.
We're available to help you further and would love to improve your experience, if you can reach out to us here: https://support.google.com/wifi/contactflow
Defective Unit? Or Defective Design?
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We purchased the 2 pack Nest Wifi Mesh router as a replacement for our older Apple AirPort Extreme. We could never get it to function properly, eventually returning it to the store. I'm digitally native, fairly technically competent and work in a technical field (engineer). These routers could not consistently maintain an internet signal. We have Xfinity internet. I imagine this is a very common setup in many homes using Nest routers. We tried the router with two customer owned modems, an older Arris DOCSIS 3.0 unit that has worked perfectly with the AirPort for about 6 years (can't remember the last time it even needed a restart) and a brand new Arris DOCSIS 3.1 modem. We contacted Xfinity each time before switching to be sure they were activated in their system and receiving an internet signal. The router had the same issue of not being able to obtain/maintain an internet connection with both modems. I had to call technical support 3 separate times over the short time we had this unit. In the end, they blamed Xfinity, who in turn blamed Arris. But given that we had the same router issue with two separate Arris modems, and that each time when we reconnected our old AirPort, everything worked fine again, the variable here clearly is the Google Nest router. The Google Home app, which controls the device, is cumbersome. It's designed for ease of use, but this also means it's a "black box" with minimal user control should adjustments be needed. I'm still not sure if the issue we had was hardware or software related, but in the end it doesn't really matter as Very glad I was able to get a refund and try a router from another manufacturer. If you do plan to purchase one of these, in addition to price shopping, be sure to pay attention to the return window the retailer you're purchasing it from allows. We found national retailers vary from 15 days to 90 days. If a defect doesn't immediately present itself, in my experience, Google's warranty isn't where you want to be stuck, so those extra days may end up being valuable.
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hello there, thanks for posting your feedback about the Nest Wifi, and it’s unfortunate to hear it didn’t work well for you. We can imagine how much time and effort you’ve put on this, and we’re sorry for not having the ideal experience we want to share with you. We’d be happy to pass your feedback along to the right team as this helps us improve our products and services, including how we handle customer concerns with accuracy and efficiency. If you’d like to try the Nest Wifi again in the future, our support team is always here to provide you with services and assistance: https://support.google.com/googlenest/gethelp
Alright
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This setup is alright but you cannot use mesh and AP mode together.
I would recommend this to a friendWi fi
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It does the job well! Lost signal bit not as often
I would recommend this to a friendNice wireless mesh
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased these for my parents house. Working well for them.
I would recommend this to a friendWiFi works way better
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This covers my 3100 sq ft house and then some.....
I would recommend this to a friendImproved Wifi coverage.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I had spotty wifi coverage in the upstairs loft and this did the trick.
I would recommend this to a friendGreat router
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s good for me but my wife not like but I recommend to everyone
I would recommend this to a friendBe careful if you are adding to Google Wifi
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We added this to our existing first generation Google Wifi. It has been nothing but trouble, which is the exact opposite of all of our previous google device experiences. If you are adding to existing network that's first generation google wifi - proceed with caution.
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hi Gypsy,
Thanks for letting us know of the issues you’re having with your Nest Wifi. We’re sorry for the frustration these issues have caused you and we’re here to help.
We recommend setting up Nest Wifi router as the primary Nest Wifi Router wired to your modem/router combo. You will also need to set your combo in Bridge mode or disable its Wi-Fi functionality to avoid connectivity issues caused by Double NAT. You can find out more about how to combine them in a Wi-Fi mesh system here: https://support.google.com/googlenest/answer/9548099
Should you need further assistance, feel free to contact us and we'll do our best to help you here: https://support.google.com/wifi/gethelp
Google wifi
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worked great for the first couple of years, but started to become intermittent with the connection. Glad I purchased the geek squad protection plan.
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hi JustinS, thanks for sharing a review about your experience with the connectivity of your Nest Wifi. We’re sorry to learn it started to become intermittent after a couple of years, and we’re glad that it is covered by the geek squad protection plan. If you ran into any concerns, or if additional help is needed, you may get in touch with our dedicated team and we’d be more than happy to provide you with services and assistance, here: https://support.google.com/googlenest/gethelp
A good deal for my purpose.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Having difficulty mantaing a internet signal to my tvs, so this helps.
I would recommend this to a friendNetwork
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.it won't let you remove the device from the Google home network
I would recommend this to a friendFor the most part good
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It's finicky. Must speak its language or you get nothing.
I would recommend this to a friendIt was just ok!
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.too much money for the way the coverage of the product was
I would recommend this to a friendEasy setup
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It's new to me but works great so far.I like it and it works great
I would recommend this to a friendWorth every penny!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The Google mesh work a lot better than adding a range extender.
I would recommend this to a friendWorks
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Easy to setup an works perfectly, on top of that design is nice
I would recommend this to a friendPerfect
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Improved my wifi in home by 300%. Need to buy more.
I would recommend this to a friendsolid product
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.great product and easy to use. would definitely recommend it.
I would recommend this to a friend